Zakynthos West Coast Tour and Navagio Bay

Fantastic Boat Trip

Fantastic experience with plenty of time to admire the views and to swim. Great staff who made it very enjoyable :-)

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Good time

Enjoyed going in the morning when there were less boats out. The staff was great. They let you get off over by a beach and one other time in a cave.

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Poor organization and unfair treatment

We were scheduled for 10:30 and arrived exactly on time, actually even 15 minutes earlier. However, the boat did not depart until 11:10. When we wanted to board, we were not allowed to get on right away and had to wait in front of the boat, even though there were already at least 10 people on board. We stood waiting for about 10 minutes until another group arrived with their guide. They were allowed to board first, take their seats, and only then were we permitted to enter. Since we were traveling with our two-year-old child, this was really inappropriate. We paid for this trip just the same as everyone else, and we expected equal treatment. Overall, I was extremely disappointed with the organization and would not recommend this tour.

Response from the operator: Maybe you are talking about wro g tour and wrong organization...so Now, in order to -clarify be so kind, instead of insulting for free, to write you NAME, LASTNAME and booking code so we can verify what did you book and who you are... Thanks

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Stay away. Terrible communication!

I contacted the company twice to get the exact location of the boat. Starting an hour before departure. They did not respond al all. Therefore we missed the trip. When I contacted them for a refund, they refused. Do not trust this company.

Response from the operator: The meeting point, departure time, and all necessary instructions for your tour were clearly displayed on the booking page and automatically provided to you at the time of purchase. It is your responsibility to read the information provided — not ours to repeat it last minute on demand. 📍We are not obligated to reply instantly to redundant requests, especially when everything is already clearly written on your ticket and confirmation email. You failed to show up at the scheduled meeting time and location: this constitutes a "no-show", as per our policy. Your review is misleading and based on your own lack of attention — not on any fault of the company. ❗We strongly demand that you remove this defamatory review immediately. Your public accusation of being “untrustworthy” is baseless, offensive, and damaging to our reputation. Please be advised that we are now opening a formal report regarding this review and the false statements it contains. If the content is not removed, the matter will be escalated to our legal department under applicable defamation laws. Next time, we suggest you read your booking confirmation before blaming others. — Yotomu Team Legal & Compliance

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Enlightening

First we could not find the company on the bay so we asked for help and turned out we are going with them, they said our ship leaves 30 minutes later. Okay then we got on a ship which was for 40 people. The whole trip took 2 hours and we get the chance to swim for only 20 minutes which did not really matched the description. Due to the weather we could not swim on the most beautiful places whish is okay, they know if it is safe or not but then why couldn’t we enjoy more time on the ones we stopped? Anyway the crew was nice said some interesting facts at every stop. I think it is better to rent a private boat and disvocer the beautiful coast peacefully. Also only little boats can go close to most of the caves and shores.

Response from the operator: Dear Guest, Thank you for your review — although we must admit, parts of it left us quite puzzled. You joined a group boat tour, clearly advertised as such, with a set departure time, route, and price. Expecting a private boat experience while booking a shared excursion at a standard ticket price is, quite frankly, unrealistic. If you were looking for a quiet, tailor-made journey on a small private vessel, you could have easily booked one — we offer those too. They simply cost more. That’s how things work in this world. Regarding the swimming time: the captain adjusts the itinerary according to weather and safety conditions, as is clearly explained in the tour description. When safety dictates change, our priority is your wellbeing, not to match someone’s personal ideal of “beautiful places.” Lastly, we’re pleased you found the crew friendly and informative — we’ll take that as the only fair part of your review. For future reference: next time, if you expect exclusivity, intimacy, and complete freedom, we kindly suggest investing in a private charter — and not expecting it for the price of a regular shared boat ticket. Kind regards,

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