Xplor Park Admission with Lunch and Drinks *Official Product*
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September 2026
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Who is going?
Adults
Age 13 and over
Children
Age 12 and under
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Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
4.5/5
Based on 1,082 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Xplor Park Admission with Lunch and Drinks *Official Product* worth booking?
Xplor Park Admission with Lunch and Drinks *Official Product* is a 6-hour experience in Playa del Carmen, Mexico, from $122 per person. It scores 80 out of 100 on the Outty Ranking, which we label “Strongly Recommended”, based on a 4.5/5 rating across 1,082 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 80 / 100
- Rating
- 4.5/5 (1,082)
- Duration
- 6 hours
- From
- $122 per person
Xplor is a unique underground world, located in the heart of the Riviera Maya that invites you to explore and rediscover your emotions and senses in nature. It is an impressive site ideal for a day surrounded by jungle,
What you get
- Walking in caves underground in a 740 metres of cave adventure.
- Underground river access are circuits to trip on a raft, paddling with your hands.
- Access to two circuits with 14 ziplines
- Lunch buffet and unlimited beverages (coffee, hot chocolate and multi flavor water. We do not offer alcoholic beverages)
- Hammock splash
- Amphibious vehicle traversing jungle, bridges and flooded caves.
About this experience
Xplor is a unique underground world, located in the heart of the Riviera Maya that invites you to explore and rediscover your emotions and senses in nature. It is an impressive site ideal for a day surrounded by jungle, adventure and fun. Your all-inclusive ticket gives you access to the park and its four adventure activities in a total of 7 circuits. Brave the heights with the fourteen zip lines. Drive an amphibious vehicle through the jungle, over bridges and between caves. Experience the thrill of rafting down our Toboganxote, a 5-in-1 slide that ends in a wave pool. Underground, swim through rivers of stalactites and stalagmites to discover the secrets hidden beneath.
What's included
Included
- Walking in caves underground in a 740 metres of cave adventure.
- Underground river access are circuits to trip on a raft, paddling with your hands.
- Access to two circuits with 14 ziplines
- Lunch buffet and unlimited beverages (coffee, hot chocolate and multi flavor water. We do not offer alcoholic beverages)
- Hammock splash
- Amphibious vehicle traversing jungle, bridges and flooded caves.
- Amazing and fun spots for pictures.
- Locker for two, rest areas, changing rooms and toilets.
- Toboganxote, a 5-in-1 giant slide that ends in a wave pool
- Swimming circuit in a river of stalactites and stalagmites.
Not included
- Souvenir (available to purchase)
- Hotel pickup and drop-off
- Photos
What you'll see and do
Xplor Explore the dimensions of the adventure park and its natural beauty: Fly through the air and speed down ziplines ranging from 26 to 148 feet (8 to 45 meters) in height, then land in the crystal-clear waters of the cenotes where you can climb suspension bridges. Drive an all-terrain amphibious vehicle through jungle trails and fascinating caves where you’ll marvel at the extraordinary rock formations. Paddle a raft through underwater caves and discover fascinating grottos. Swim along the river between stalactites and stalagmites in this spectacular underground world. Trained staff are on hand to ensure your safety at all times, and all equipment (including lifejacket and helmet) are included. Your admission includes an all-you-can-eat buffet (go as many times as you wish during the day), unlimited fruit-flavored drinks and hot chocolate when you get out of both rivers.
360 minutes here · Admission included
Where it starts and ends
Meeting point
Playa del Carmen
Hotel pickup
No pickup: everyone meets at the start point.
Ends at
Returns to the starting point
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en, es
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 5 travelers per booking
- Operated by
- Grupo Xcaret
Know before you go
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Not recommended for travelers with spinal injuries
- Travelers should have at least a moderate level of physical fitness
- As a preventive measure, before boarding the bus or accessing to the park, the temperature will be scanned through a digital remote device on every visitor, guest or staff member.
- The minimum age recommended is 5 years. Children aged 5 to 11 pay half the adult ticket (must show ID at the ticket office)
- Children over 55” m but under 12 years of age, must present identification to verify their age. Children must be accompanied by an adult.
- Bring insect repellent free of the following chemicals to be use in the Park: Benzophenone, Etilhexila, Homosalate, Octyl Methoxycinnamate, Octyl Ssalicylate, Octinoxate, Oxybenzone, Butyl Methoxydibenzoylmethane
- Bring cash for incredible souvenirs purchasing.
- The park operates in all weather conditions, Please wear comfortable clothes and watershoes. It is recommended to bring a change of clothes.
- Zipline requirements: Minimum height/weight is 4.5 feet (137 cm) or 88 lbs (40 kg); the maximum weight is 300 lbs (136 kg); maximum waist width is 51 inches (130 cm) and leg width 25 inches (65 cm)
- You can get to the park by using the local transportation system "Colectivo" or by taxi.
- It is not possible to make the change of date the same day of your visit
- In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
Photos
What travelers are saying
Outty’s summary of the themes that recur across 1,082 traveler reviews. Written by us, not quoted from reviewers.
Good for families
5 mentionsReviewers traveling with kids report it landed well with their group.
Food and drink
4 mentionsThe tastings and food stops are a highlight for most reviewers.
Value for money
2 mentionsTravelers feel they got more than they paid for.
Organization
2 mentionsPickup, timing, and logistics are described as running smoothly.
Pace and timing
2 mentionsSeveral reviewers found the schedule tight or the day long.
Traveler reviews
1,082 verified traveler reviews for Xplor Park Admission with Lunch and Drinks *Official Product*. Ratings and reviews provided by Viator and Tripadvisor.
great time
10/10 would recommend!!!! the staff were friendly and all the activities were so fun. I went on a Monday so the lines went by fast. only tip is book the one that includes shuttle service or else you’ll have to uber/ taxi which was easy but not ideal. also went for my birthday and they give you a special helmet and a cake which was very sweet.
via Viator
Thinking about booking it? Just do it
I had an amazing experience at Xplor park. I will definitely be back. The staff was very nice and always checking in on our comfortability and ensuring our safety for the activities. I highly 10/10 recommend, you will not be disappointed. This is the first time I have had this much fun in a very long time. Whether you are traveling with family, friends, partner or solo you will not be disappointed.
via Viator
Fantastic place
Wow! What a fantastic place. We had a blast. 17 zip wires are insane, the water slide is immense and the cenotes amazing. So well organised and the only long queue was the water slide but it was worth it. Time your trip. Get in at opening and get to the first zip wires that way you can get through without waiting. Will take just under 2 hours. Next water slide as it is really busy in the afternoon. Then ATV which are great fun. Then food which is brilliantly organised and loads of choice. Afternoon cool down in the cenotes. Family of three had a great time.
Response from the operator: Dear visitor, Thank you for your fantastic review! We’re thrilled to hear that you and your family had such an amazing time at Xplor. It’s wonderful to know you enjoyed the zip lines, Toboganxote, the underground rivers and cenotes, and our amphibious vehicles. We’re also delighted that you found the park well organized and enjoyed the variety offered at our all-inclusive buffet. Thank you as well for sharing your helpful tips with future visitors. Arriving early is a great way to make the most of the day and enjoy some of our most popular attractions with shorter wait times. While Toboganxote can experience longer queues during peak hours, we continuously work to optimize operations while always prioritizing our visitors' safety. We truly appreciate your recommendation and look forward to welcoming you and your family back soon for another unforgettable adventure at Xplor! We also invite you to discover the other parks and tours offered by Grupo Xcaret, such as Xcaret, Xenses, Xel-Há, Xoximilco, Xichén, Xenotes, and Xailing, where you'll find even more unique experiences that celebrate the nature, culture, and adventure of Mexico. Kind regards, Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
via Tripadvisor
Today’s Experience at Xplor
I visited the park with my family to celebrate my birthday and spend time with my daughter. I want to start by recognizing the employees who made our arrival enjoyable. The parking attendant was welcoming and professional, and the staff at the entrance were friendly. During check-in, I explained that I wear fingerless gloves for a medical reason. I have an autoimmune condition with uncontrolled vitiligo, and prolonged sun exposure can cause severe burns to the affected areas on my hands. The employee told me my gloves would not be a problem. Unfortunately, when I reached the zip-line harness area, another employee stopped me, told me I had to remove the gloves, and closed the gate in front of me. Although I immediately agreed to comply so my daughter could still enjoy the experience, another employee then followed me while I was putting the gloves away and spoke to me in a harsh and confrontational manner. I completely understand that safety rules are important, and I was never asking for an exception that would compromise safety. What upset me was the lack of communication, the inconsistent information after I had already disclosed my medical condition, and the way I was treated in front of other guests. I also noticed other guests wearing bandanas and hoodies under their helmets, which left me questioning why my medically necessary fingerless gloves were treated differently. Mexico’s anti-discrimination laws protect individuals from unequal treatment based on health conditions and require reasonable consideration of medical needs when possible. I hope management reviews this incident, explains the park’s written policy regarding gloves, and clarifies why no accommodation or respectful discussion was offered after I disclosed my condition. This should have been a special birthday celebration with my daughter. Instead, I left feeling embarrassed, humiliated, and singled out because of my medical condition. I will be filing a formal complaint so this matter can be reviewed, and I would appreciate if someone from park management would contact me directly to discuss what happened.
Response from the operator: Dear Visitor, Thank you for taking the time to share your experience with us. We appreciate your kind words about our parking and entrance teams. At Grupo Xcaret, Joy in Serving and Safety Above All are two of our core values. We strive to provide warm, respectful, and attentive service while ensuring that every activity is conducted under strict safety protocols designed to protect all our visitors. We are genuinely sorry to read about the situation you described regarding your medical condition and the use of your fingerless gloves. We understand how important it is for visitors to receive clear, consistent information, especially when a medical need has been disclosed. We also regret that you felt uncomfortable with the manner in which the situation was handled, as this is not the experience we aim to provide. Our safety procedures require that all participants comply with specific equipment and attire requirements before taking part in activities such as the zip lines. These protocols are established to ensure the safe operation of the attractions for every visitor. However, we also recognize the importance of communicating these requirements with empathy, professionalism, and consistency. Please be assured that the situation you described will be shared with the appropriate park management and operational departments so they can review what occurred, verify whether our protocols were followed correctly, and identify opportunities to improve communication in situations involving medical considerations. Should you wish to share additional details, we would be grateful if you could contact us at customerservice@xcaret.com so we can continue reviewing your case. Best regards, Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
via Tripadvisor
So much walking, but so much fun!
Waterslide so much fun! Wear good water shoes! We put in over 20,000 steps!! Lots of up and down and steps up and down for zip lines
via Viator
Good to know
- Duration
- 6 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $122 to $173
- Hotel pickup
- No pickup, meet at start point
- Booked in 30 days
- 379
- Verdict
- Strongly Recommended
Why this scores 80
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Xplor Park Admission with Lunch and Drinks *Official Product*: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does Xplor Park Admission with Lunch and Drinks *Official Product* cost?
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Prices start at $122 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Xplor Park Admission with Lunch and Drinks *Official Product* take?
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Plan for about 6 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is Xplor Park Admission with Lunch and Drinks *Official Product* worth it?
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It holds an Outty Ranking of 80 out of 100, which we label "Strongly Recommended". That score blends traveler sentiment (4.5/5 across 1,082 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable most popular in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule Xplor Park Admission with Lunch and Drinks *Official Product*?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Xplor Park Admission with Lunch and Drinks *Official Product* suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 6-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Xplor Park Admission with Lunch and Drinks *Official Product*?
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Around 379 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 6-hour experience runs outdoors or after sunset.
Where does Xplor Park Admission with Lunch and Drinks *Official Product* start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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