Xel ha All Inclusive in Cancun, Mexico
Cancun, Mexico

Xel ha All Inclusive

Outty Ranking 75 4.6 · 154 traveler reviews8 hoursFrom $145
Instant mobile ticketSpots available today

Outty Ranking

75/100

Strongly Recommended. Our proprietary evaluation. How we score

Traveler rating

4.6/5

Based on 154 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is Xel ha All Inclusive worth booking?

Xel ha All Inclusive is a 8-hour experience in Cancun, Mexico, from $145 per person. It scores 75 out of 100 on the Outty Ranking, which we label “Strongly Recommended”, based on a 4.6/5 rating across 154 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
75 / 100
Rating
4.6/5 (154)
Duration
8 hours
From
$145 per person

Visit Xel-Ha, an amazing natural wonder, where the crystalline river makes for a great snorkel spot, and the paths through the jungle impress anyone daring to take a peek into its lush biodiversity. The perfect place for nature lovers! Enjoy different attractions such as The Meliponary, the Plant Nursery and Children's World. Go for a peaceful hike through the jungle gardens or snorkel with beautiful colorful fish in the river, the cenotes and the beautiful cove. You will have access to resting areas with hammock and beach chairs, lifejackets, floating tubes, bicycles and snorkel gear. This tour is your opportunity to discover the huge variety of marine species and the Mayan jungle in a day full of adventure and aquatic activities, while treating yourself to a continental breakfast, buffet lunch and domestic open bar.

What you get

    About this experience

    Visit Xel-Ha, an amazing natural wonder, where the crystalline river makes for a great snorkel spot, and the paths through the jungle impress anyone daring to take a peek into its lush biodiversity. The perfect place for nature lovers! Enjoy different attractions such as The Meliponary, the Plant Nursery and Children's World. Go for a peaceful hike through the jungle gardens or snorkel with beautiful colorful fish in the river, the cenotes and the beautiful cove. You will have access to resting areas with hammock and beach chairs, lifejackets, floating tubes, bicycles and snorkel gear. This tour is your opportunity to discover the huge variety of marine species and the Mayan jungle in a day full of adventure and aquatic activities, while treating yourself to a continental breakfast, buffet lunch and domestic open bar.

    What's included

    Included

    • Transportation, only from/to centrally located Hotels in the Cancun area.
    • Alcoholic beverages
    • Lunch
    • Breakfast
    • Access to rest areas with hammocks and deckchairs.

    Not included

    • Optional water activities

    What you'll see and do

    1. Xel-Ha Park by Xcaret

      Explore the river, the caves and lagoons, truly a fascinating snorkel paradise! Venture into the jungle and be amazed by the diversity of wildlife found in this fantastic nature park, the ideal place for nature lovers! This pass offers you All-Inclusive access to the park, with unlimited drinks, domestic open bar, delicious appetizers served all day and the buffet lunch. Take advantage of Children's World area, and discover the Meliponary and the Plant Nursery. Make sure to go on a stroll through the gardens and forest paths. You can also swim with incredible marine animals thanks to the unlimited snorkeling in the river and cove. Plus, enjoy the panoramic view from atop the Scenic Lighthouse. You will have access to lounge chairs, hammocks and resting areas; as well as life jackets, pool floats and bicycles, snorkel equipment and a snorkel tube for you to take home! You will also find lockers, changing rooms and showers on site. The park has Wi-Fi, ATMs and shops.

      8 minutes here

    Where it starts and ends

    Hotel pickup

    Pickup is included for all travelers. Pickup begins about 15 minutes before departure.

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    en
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 14 travelers per booking
    Operated by
    Nexus Tours Mexico

    Know before you go

    • Wheelchair accessible
    • Infants and small children can ride in a pram or stroller
    • Infants are required to sit on an adult’s lap
    • Not recommended for travelers with poor cardiovascular health
    • Travelers should have at least a moderate level of physical fitness
    • Wear comfortable beach clothing, sandals or water shoes, swimsuit, sunglasses and cap or hat. Bring a change of clothes, biodegradable sunscreen and insect repellant, and extra money for photos, souvenirs or optional activities. Some activities have age and medical restrictions. Child price applies between 5 – 11 years old, but must show official ID. Children under 4 years old have a free pass but cannot be guaranteed a seat on the transport; please advise if you are travelling with infants at booking. Other activities are available at an extra cost (snorkel tour, swim with dolphins, spa treatments, Snuba, shark interaction, among others) From some hotels, transportation is not included on Sundays; please contact your NexusTours representative.
    • Transportation included only from/to centrally located Hotels in the Cancun area. If you’re staying in a different area, an extra fee may apply
    • It is of the utmost importance that you provide your complete Hotel/Cruise details at the time of booking. Without this information, we will not be able to confirm your reservation. If this is the case, please contact us immediately to reconfirm your reservation

    Photos

    tour-xel-ha-cancun, Xel ha All Inclusive in Cancuntour-xel-ha-cancun, Xel ha All Inclusive in Cancuntour-xel-ha-cancun, Xel ha All Inclusive in Cancuntour-xel-ha-cancun, Xel ha All Inclusive in Cancuntour-xel-ha-cancun, Xel ha All Inclusive in Cancuntour-xel-ha-cancun, Xel ha All Inclusive in Cancun

    What travelers are saying

    Outty’s summary of the themes that recur across 152 traveler reviews. Written by us, not quoted from reviewers.

    Food and drink

    6 mentions

    The tastings and food stops are a highlight for most reviewers.

    Photo opportunities

    4 mentions

    The views and photo stops come up again and again.

    Knowledge and storytelling

    3 mentions

    Reviewers describe the commentary as informative rather than scripted.

    Value for money

    2 mentions

    Travelers feel they got more than they paid for.

    Good for families

    2 mentions

    Reviewers traveling with kids report it landed well with their group.

    Traveler reviews

    152 verified traveler reviews for Xel ha All Inclusive. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    119
    4 star
    19
    3 star
    5
    2 star
    2
    1 star
    7
    Sort
    steveoT3923MA · September 2026

    Awesome day out

    Great day out plenty to see and do . All inclusive food and drinks was brilliant with breakfast lunch and dinner buffet. Great choice food fresh and hot. Soft drinks beer available. Staff very friendly facilities spotless . Lazy river snorkel or float down in inflatable was amazing. Bike ride or land train available to get to to start of the lagoon. Water jumps zip slides rope swings cave swimming. Extra activities speedboat under water safari swim with dolphins, manatees sting rays . I took part in the manatee swim it was amazing the guild was so informative and interactive well worth the extra £70 . Water slide was breathtaking getting up to the top as well as coming down with amazing views.

    Response from the operator: We're glad that our services met your expectations. Alejandro Vazquez – Senior Director of Customer Success. NexusTours.

    via Tripadvisor

    ILoveHolidays03 · September 2026

    Fab day out for all the family

    Booked this trip along with xplor before we came as there was an offer on. We also booked the dolphin experience. We arrived by taxi to get there early and loved how quiet it was first thing. There are so many activities to do. Float along the lagoon but can get off and do stuff along the way! The dolphin experience was fab as well, the staff wetr lovely answering all our questions thoroughly . The dolphins were magnificent and cheeky! The photos are quite expensive but that’s what you expect. The food and drink was really nice and I love that it was all inclusive so not worrying about it carrying anything with you! Did this trip years ago with my husband ànd was fab to return with my 8 ànd 10 year old: we all absolutely loved it!

    Response from the operator: We're glad that our services met your expectations. Alejandro Vazquez – Senior Director of Customer Success. NexusTours.

    via Tripadvisor

    92komals · August 2026

    Bad experience, stay away from nexus tour

    On Aug 14th for Xel-Ha booking I was at lobby 7.18 am instead 7.15 am. I was told to look for orange colur bus or person but it was a black bus which has left right before me and I had to spend 120 usd for taxi. Staff at the Royalton were rude and didn't help just because I didn't buy from them but from other person who is off that day. What a bad experience early in the morning. They have my cellphone number why can not you call before leaving? Although it was not my fault they were not ready to refund money. Bad experience, stay away from nexus tour

    Response from the operator: We’re very sorry to hear about your experience. This does not reflect the level of service we aim to provide, and we are committed to improving. Alejandro Vazquez – Senior Director of Customer Success. NexusTours.

    via Tripadvisor

    P9371RXlindac · July 2026

    Linda, deffo 5*

    Spent the day at Xel-Ha park, what an experience, me, my partner and daughter had the best day ever, got to swim with the dolphins, snorkelling in the river plus so much more and you could eat and drink as much as you wanted because everything was included, the food was amazing, well worth the money, will definitely be booking to do it again next time

    Response from the operator: We greatly appreciate your kind words! It brings us immense joy to know that you had a delightful experience with our services. Our commitment to providing exceptional experiences is at the heart of what we do. Thank you for choosing NexusTours, and we eagerly await your next visit for more unforgettable journeys! Alejandro Vazquez – Senior Director of Customer Success. NexusTours.

    via Tripadvisor

    8Jaye8_B · June 2026

    Xel-Ha- nice experience, very expensive

    Xel-Ha was a great experience- snorkeling equipment provided but bring your own as what they provided to me did not work- was broken and only found out, in the water- It's very pricey so be ware before you buy. It's a nice place to spend the day=- food and drinks included in the inclusive package.

    via Tripadvisor

    Good to know

    Duration
    8 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $145 to $155
    Hotel pickup
    Included for all travelers
    Booked in 30 days
    54
    Verdict
    Strongly Recommended

    Who runs this experience

    Operated by Nexus Tours Mexico, who run 7 experiences we rank across 3 cities, with an average Outty Ranking of 63.1.

    See everything Nexus Tours Mexico runs

    Why this scores 75

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)70
    Review evidence (18% weight)73
    Booking momentum (14% weight)68
    Value for money (12% weight)79
    Listing quality (10% weight)85
    Local standing (8% weight)66
    Booking flexibility (8% weight)100

    Xel ha All Inclusive: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for Cancun.

    How much does Xel ha All Inclusive cost?

    +

    Prices start at $145 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Cancun usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does Xel ha All Inclusive take?

    +

    Plan for about 8 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Cancun is not rushed.

    Is Xel ha All Inclusive worth it?

    +

    It holds an Outty Ranking of 75 out of 100, which we label "Strongly Recommended". That score blends traveler sentiment (4.6/5 across 154 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Cancun, and how flexible the cancellation terms are.

    Can I cancel or reschedule Xel ha All Inclusive?

    +

    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is Xel ha All Inclusive suitable for kids and families?

    +

    Yes, all ages are welcome. Families should still weigh the 8-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book Xel ha All Inclusive?

    +

    Around 54 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Cancun can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Cancun and add a light layer if any part of the 8-hour experience runs outdoors or after sunset.

    Where does Xel ha All Inclusive start and how do I get there?

    +

    The exact meeting point and directions are on your voucher once you book, and they sit in central Cancun within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in Cancun?

    +

    On Outty we rank every Cancun experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Chichen Itza from Cancun : Cenote, Valladolid and Mayan Cuisine, Early Access to Chichen Itza with optional pick-up, Small-Group 3 Hidden Cenotes Adventure with Tequila Tasting. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit Cancun?

    +

    Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in Cancun?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

    +

    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

    What is included in Xel ha All Inclusive?

    +

    Included: Transportation, only from/to centrally located Hotels in the Cancun area; Alcoholic beverages; Lunch; Breakfast; and Access to rest areas with hammocks and deckchairs. Not included: Optional water activities. Always check the voucher for the final list before you travel.

    Does Xel ha All Inclusive include hotel pickup?

    +

    Yes, pickup is offered for every traveler from 180 listed pickup locations in and around Cancun. Be ready about 15 minutes before the start time.

    What languages is Xel ha All Inclusive offered in?

    +

    It runs in English. Pick your language when choosing a date and time, as not every departure runs in every language.

    Will I get instant confirmation and a mobile ticket for Xel ha All Inclusive?

    +

    Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.

    Is Xel ha All Inclusive wheelchair or stroller accessible?

    +

    The operator notes: Wheelchair accessible; Infants and small children can ride in a pram or stroller; Infants are required to sit on an adult’s lap; and Wear comfortable beach clothing, sandals or water shoes, swimsuit, sunglasses and cap or h. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.

    What happens to Xel ha All Inclusive if the weather is bad?

    +

    It generally runs rain or shine, so dress for the forecast in Cancun. Standard cancellation terms apply: free cancellation up to 24 hours before the start.

    What do travelers say about Xel ha All Inclusive?

    +

    Across 154 reviews averaging 4.6 out of 5, recurring themes include food and drink, photo opportunities, knowledge and storytelling. The tastings and food stops are a highlight for most reviewers.

    Ready to lock in your spot?

    Pick a date, choose your group, and see the exact price for Xel ha All Inclusive.

    Pick your date