Transfers Civitavecchia Port

Rome Transfer

Mia Limo is an excellent transport company. Our driver Antonio was waiting outside the cruise terminal at the Civitavecchia cruise port with a sign with our name right on time as we needed. He was in a suit and tie that speaks for his professional service. We would hire Mia Limo and Matteo Peterlini the next time we visit Rome.

via Tripadvisor

Late pick up and broken credit card machine

I scheduled a pick up from the Civitavecchia Port to the FCO (Rome) airport for a flight that was tight. The driver was late from the designated time. Furthermore, upon arrival he indicated in Italian that his credit card machine was broken. I used Google translate to tell him I did not have the cash and that the service had my credit card on file and asked him to call the office. He insisted that I go into the airport with him and use one of those ripoff ATMs to take out Euros to pay him. With the ATM fees and bad exchange rate, it cost me 28% more. This all took valuable time and I ended up missing my flight.

Response from the operator: We take customer feedback very seriously; however, after a full internal review, we find no record of any booking or service under your name with our company. To date, you have not provided any evidence to support your claims. We therefore formally ask you to demonstrate what you have written by supplying verifiable proof, such as: a booking voucher or reservation number the full name used for the booking date and time of service contact details used confirmation that you contacted our office Please note that we do not request cash payments, do not ask clients to use airport ATMs, and all services and payments are fully traceable. In the absence of any proof, this review will be considered false and defamatory. If the statements made are not substantiated, we reserve the right to take legal action for reputational damage. We remain available for direct contact should you wish to clarify this matter with our office.

via Tripadvisor

do not recommend

We PREPAID FOR THESE TRANSFERS TO BE THERE...got off the ship and the driver was already gone. I DO NOT RECOMMEND THIS COMPANY AT ALL. We ended up on a shared transfer and had to pay another $400 for the transfer we already paid for.

Response from the operator: These people should stay home because of their ignorance towards those who work and those who travel. We emailed two weeks before the service, no response. We emailed the day before the service, no response. We left from Rome, put in diesel and paid for the highway, and drove 200 km to get from Rome and back. The appointment was at 7:00 in the morning. We sent a WhatsApp message, no response, we made about 5 calls, no response. After about 40 minutes, having 50 other reservations, out of respect for those who booked and for the agreed terms (no show after 15 minutes), our driver left without still no response. After an hour and 20 minutes, Mrs. Tina pretended that the driver was still there waiting in vain without knowing anything and jeopardizing subsequent services. Rude, with no morals and no respect for anyone. We have documented everything with photos on our cell phones.

via Tripadvisor

Run! The worst!

Terrible—driver dropped us off at wrong port despite booking and confirming location. Worst experience we’ve ever had with a company. Poor communication with Julia as well via email.

Response from the operator: We are very disappointed to read this review, which we consider to be false and entirely unfair. First and foremost, we would like to express our frustration with TripAdvisor’s system, which unfortunately allows unverified and potentially misleading reviews to be published — even when we provide solid evidence such as emails, photos, official ship schedules, and accurate communication records. In this case, two nearly identical negative reviews were posted on the same day by a couple, clearly using separate accounts — a detail that should at least raise concerns. Now, to clarify the facts: ✅ The booking was confirmed for 12:00 PM from Rome to the Port of Civitavecchia. Despite handling over 70 services that day, our driver managed to arrive 45 minutes early. ✅ As we always do, to avoid confusion, the driver asked clearly for the name of the cruise ship. All passengers confirmed the ship name out loud. Upon arrival at the port, security control asked again for the ship’s name. And finally, the name of the ship is visibly marked in large letters at the boarding area, making it impossible to miss. ✅ Only after being dropped off at the ship they had confirmed, did the clients realize it was the wrong one — not due to our error, but because they themselves did not know the actual name of their ship, confusing the cruise line Royal Caribbean with the name of the vessel. ❌ Instead of taking the free shuttle offered inside the port to the correct terminal, they decided to pay for a taxi and then blamed us for their own mistake, threatening to leave negative reviews — which they did, twice, for the same service. Anyone wishing to verify the facts can check the official ship schedule for that day, which confirms that two Royal Caribbean ships were docked, each with a different name — a detail these clients still appear to misunderstand. After 18 years of honest and professional service, with thousands of satisfied travelers, this is one of the very few negative experiences we’ve encountered — and we address it openly, with full transparency, trust in our work, and respect for the rest of our guests. Sincerely, Rome Airport Transportation – Management

via Tripadvisor

Never use

Zero stars! Flight was delayed more than two hours and couldn’t rebook me and charged me full rate with no ride. In additional, driver dropped off at the wrong port terminal for cruise ship and just left. Would never recommend and zero stars.

Response from the operator: We are very disappointed to read this review, which we consider to be false and entirely unfair. First and foremost, we would like to express our frustration with TripAdvisor’s system, which unfortunately allows unverified and potentially misleading reviews to be published — even when we provide solid evidence such as emails, photos, official ship schedules, and accurate communication records. In this case, two nearly identical negative reviews were posted on the same day by a couple, clearly using separate accounts — a detail that should at least raise concerns. Now, to clarify the facts: ✅ The booking was confirmed for 12:00 PM from Rome to the Port of Civitavecchia. Despite handling over 70 services that day, our driver managed to arrive 45 minutes early. ✅ As we always do, to avoid confusion, the driver asked clearly for the name of the cruise ship. All passengers confirmed the ship name out loud. Upon arrival at the port, security control asked again for the ship’s name. And finally, the name of the ship is visibly marked in large letters at the boarding area, making it impossible to miss. ✅ Only after being dropped off at the ship they had confirmed, did the clients realize it was the wrong one — not due to our error, but because they themselves did not know the actual name of their ship, confusing the cruise line Royal Caribbean with the name of the vessel. ❌ Instead of taking the free shuttle offered inside the port to the correct terminal, they decided to pay for a taxi and then blamed us for their own mistake, threatening to leave negative reviews — which they did, twice, for the same service. Anyone wishing to verify the facts can check the official ship schedule for that day, which confirms that two Royal Caribbean ships were docked, each with a different name — a detail these clients still appear to misunderstand. After 18 years of honest and professional service, with thousands of satisfied travelers, this is one of the very few negative experiences we’ve encountered — and we address it openly, with full transparency, trust in our work, and respect for the rest of our guests. Sincerely, Rome Airport Transportation – Management

via Tripadvisor