Traditional Turkish Bath Experience in Istanbul

Sadly Not the Experience I Expected — Very Disappointing

Sadly, my experience here was hugely underwhelming and far from what I had hoped for — especially given the price. From the start, the level of professionalism was disappointing. Despite booking well in advance, it felt like they weren’t expecting me. My ticket was questioned on arrival, and I was even asked to provide proof of payment. There was no warm welcome — in fact, it felt as though I was inconveniencing them just by showing up. The staff were unprepared when I arrived, with the manager opening up the baths in front of me and then leaving me waiting as the rest of the team slowly arrived after my scheduled start time. I was eventually shown to the changing area and told to sit in the salt room, where I could hear an argument happening between the manager and staff. I then spent some time in the sauna, followed by the steam room, which hadn’t even been turned on before I entered — it took around 10 minutes for any steam to appear. When I was taken to the Turkish bath area, the whole experience felt rushed and impersonal. There was very little conversation or explanation of what to expect, no check-ins to see if I was comfortable, and an overall sense that the staff were simply annoyed I was there. To make matters worse, the experience ended abruptly with me being told the kitchen was closed, so I couldn’t have the Turkish tea that was meant to be included. I left without so much as a goodbye from anyone. Overall, this was a deeply disappointing visit. What should have been a relaxing and memorable experience felt disorganised, unwelcoming, and not at all worth the cost.

Response from the operator: Dear Guest, Thank you for taking the time to share such detailed feedback regarding your visit. We sincerely regret to learn that your experience did not meet your expectations and fell short of the standards we strive to provide. We are particularly concerned to hear about the lack of preparedness upon your arrival, the delays to your scheduled start time, and the unprofessional atmosphere you encountered. This is not the level of welcome or service that should be associated with a traditional Turkish bath experience, and we fully understand how disappointing this must have been. Your comments regarding the rushed and impersonal nature of the treatment, the absence of clear communication, and the unavailability of the included Turkish tea have been noted with great concern. These elements are essential to the overall experience, and it is clear that they were not delivered as intended during your visit. Please accept our sincere apologies for the inconvenience and dissatisfaction caused. Your feedback has been shared with the management team so that immediate corrective actions can be taken to improve staff coordination, service flow, and guest care. While we regret that your visit was not a relaxing and memorable experience, we appreciate you bringing these matters to our attention, as honest feedback is vital to improving our services. Kind regards, Tourmania

via Tripadvisor

A pleasant experience!

I was reluctant to go to Turkish Bath but was talked into it by my cousin who was there with me . Great experience I would highly recommend !

Response from the operator: Thank you for sharing your experience! We're so happy to hear that, despite your initial hesitation, you enjoyed the Traditional Turkish Bath and would highly recommend it. Sometimes the best experiences come from trying something new! We hope to welcome you back for more memorable moments in Istanbul.

via Tripadvisor

Excellent hamman experience

Great experience including salt room, steam room and Hamman. Very clean and hygienic. Highly recommend, excellent value for money

via Tripadvisor

Very good Turkish bath experience for families

Clean place, good service, good attention at a central location. A very good Turkish bath experience for families looking for a relaxing end of the day at Istanbul.

Response from the operator: We are incredibly grateful that you took the time out to leave us a 5-Star review.

via Tripadvisor

Don’t miss this!

Great way to wind after a long day of sight seeing. Fabulous staff. With great thanks to Deepa! Highly recommend this place.

Response from the operator: We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone !

via Tripadvisor