Snorkeling Tour with Sea Turtles and Stingrays

Not for first-time snorkelers

This would be a good tour for experienced snorkelers, however, it was my first time at sea, and my husband's first time ever, and it wasn't a good experience. The instructor wasn't very supportive or helpful when my husband said he was nervous, and once he was in the water, he just kept shouting at him to swim (when he was clearly panicking and could have done with some calm and supportive instruction). My husband decided it wasn't for him, and came back onto the boat, which was when the instructor made him feel bad my saying that he ruined the experience for me! There was a lot more swimming involved than I had expected, and the flippers were difficult to use, so I wasn't able to snorkel for the full hour. And I know he can't guarantee what Wildlife we see, but I literally saw a few fish and that was it.

Response from the operator: We’re sorry to hear that your experience did not meet your expectations. However, we would like to clarify a few important points. This activity requires that participants know how to swim, as clearly stated in the booking description. Your husband told us he couldn’t swim and also had a strong fear of the water — in that case, he should not have booked this kind of excursion. In fact, right after your group, even 8-year-old children took part in the same experience for the first time with no issues at all. At no time did the instructor say anything offensive. He was simply giving clear safety instructions. The claim that he told your husband he had “ruined the experience” is completely false. We must also mention that one participant weighed approximately 180 kg and the other 160 kg, which presents serious limitations for this kind of activity, both in terms of safety and mobility in the water. After the tour, you attempted to request a refund citing medical reasons, which are not consistent with the facts. The real issue was the lack of swimming ability and joining an activity that clearly states swimming is a basic requirement.

via Tripadvisor

Excellent experience

Snorkeling with turtles and rays was incredible! We were taken to a quieter area, away from many other tour groups, and got to swim with turtles, rays, barracuda, and a tuna! Our guide was very knowledgable and helpful. I would absolutely use this tour company again

via Viator

incredible

Amazing!! we were slightly late but the instructed was kind enough to still let us go . He was very kind and understanding when a couple of us did not like snorkeling after trying it for a couple of minutes and still made us feel included and have a good time. he helped us spot plenty of fish, crabs, octopuses and sting ray. He explained everything very well and maintained safety standards . 10/10 would recommend - lovely photos too!!

Response from the operator: Muchas gracias por tus comentarios , hacemos todo lo posible siempre para que todos disfruten de la experiencia, nos alegra que disfrutaran de la actividad , esperamos verles pronto de nuevo abordo

via Tripadvisor

The most unprofessional company I have dealt with. Harrassed me extensively.

I had an absolutely terrible experience with this company. I feel compelled to share my story with others in a review as their incredibly unprofessional behaviour is just not OK by any standard. I booked an outing with Ocean Friends Diving to snorkel with turtles and stingrays. It was one of the main reasons for me to travel to Tenerife. I chose a much more expensive company compared to some of the other ones I saw online because I wanted an authentic experience that would respect wildlife and one that was not a tourist trap. I understand that sightings of wildlife in their environments is never guaranteed however I have gone out to sea to see dolphins many, many times and an estimate is always provided. Not here. On my outing with Ocean Friends, the second part of the ocean we snorkelled in was extremely cold and extremely choppy. I kept trying to swim to the boat and wasn't able to because it kept moving. I was alone most of the time. THe instructor spent his time with 2 Spanish tourists that were on the boat with me. In fact, I felt discriminated against due to the fact that I speak English and most of the time he was just talking Spanish with this couple who actually paid even less than me... I started to feel extremely, extremely cold and extremely sea sick. The water is much too cold for a short-sleeved bodysuit. I felt sick with the sea motion. I finally was able to make it onboard and felt EXTREMELY unwell. AT NO TIME did the instructor show any concern or take any action to lessen my extreme shivering... I was shocked to have received NO assistance from him... Not a single towel over me; no concern, no nothing. I was literally on the floor of the boat shaking violently with no strength with NO ASSISTANCE... In fact, although I was in such a deplorable state he asked me to move over so the Spanish couple could get on board and the rest of the ride back to the port he was joking with the couple, laughing while I was suffering tremendously. I am still shocked at this lack of professionalism. My partner who has a skipper license and plenty of experience on the sea including with his yacht was outraged and feels this is absolutely negligent; that is basic seafaring 101: put your body over the person so your heat can compensate for your possible hypothermia. There were no vests on board; nothing. The price point simply doesn't match the experience and lack of equipment (and assistance) they provide. I was completely neglected by the person that was supposed to look out for me on the tour. Upon arriving at the port, it was actually the female tourist that offered to help me off the boat not the person paid to do their job! This whole trip was an outrageous demonstration of negligence and lack of professionalism and care and I am angry at how poorly I was treated. When I presented these facts to Ocean Friends they actually accused me of exaggerating my experience and of trying to get a freebie!... I have never been more outraged. It's simply unfathomable to not only not assist the customer but to add insult to injury to call them a liar and grifter... Then they started a HARRASSMENT CAMPAIGN AND THREATS of legal action against me if I put up a review telling my truth! Simply absolutely unprofessional. They then bombarded my e-mail with sign-up confirmation requests from all these porn sites... Unbelievable. I woke up to e-mails from PornHub, FapHouse and many, many more... It's simply unbelievable a company that you paid a service for would act in such a deranged manner...

Response from the operator: Esta reseña es falsa Daniela Martins sabemos que eres tu , deja de acosar sexualmente a nuestro instructor y dañar la imagen de nuestra empresa , se tomaran medidas legales contra esta campaña de acoso y difamacion de reseñas falsas

via Tripadvisor

Snorkeling

Beautiful fish but we did not see any turtles and most people didn’t see the one baby stingray. That was disappointing.

Response from the operator: Hola, sentimos mucho que no hayáis podido ver tortugas, en esa zona la probabilidad de ver tortugas es realmente muy alta, pero, por supuesto, nunca podemos garantizarlo al 100% en todos tours, ya que se trata de animales libres en su medio natural. No obstante, esperamos que aún así hayáis disfrutado la actividad.

via Viator