Snaefellsnes Peninsula Adventure: Small Group from Reykjavik

Good Day on the Peninsula

Overall, the tour was as advertised. Pickup and drop off were easy and we saw all of the sights that were promised. Our guide “Nacho” could have put in a little more effort. He shared very little information during the 10-hour tour. Some of the information that was shared seemed inaccurate based on facts we heard from multiple other guides and saw on signs at the landmarks. At the convenience store stop on the way to the peninsula, we were told to be back by a certain time. About 5-10 minutes after that time he returned to the bus. It was unlocked but no one was sure whether we should board without him there so we waited outside. Our lunch stop was also confusing and many of us struggled with what line to be in. Some assistance or telling us ahead what to expect would have saved time and frustration. Little things like always communicating the next stop and distance, where the next restroom break will be, checking in on the temperature of the bus, and opening the door when it’s time to disembark goes such a long way in taking the guesswork out of being a guest on a long tour day. We finally figured out we were just supposed to let ourselves off at stops. Overall it was a good tour and experience, we just would have appreciated more effort and communication from our guide. We did 5 small group tours while in Iceland (1 other with Nordur) and all of our other guides were excellent.

via Viator

Don't trust Nordur Travel

This tour company changed the pick-up time without me being aware of it, and I only realized it was happening as I was walking to my stop, ON TIME. I called them, but it was too late to make the tour since they changed the time without me being aware of it. Incidentally, that was my first contact with them by phone. They didn't bother to make sure I knew about the time change. I wasn't happy about that, but okay. I did ask for a refund, though, because I showed up on time for my tour, and they denied it. In other words, they know they screwed up and they don't care; they want the money anyway. Nordur Travel is a crooked tour company. Unfortunately, some companies like this are very comfortable ripping off tourists. On the other hand, I have taken a lot of great tours here. There are other companies doing this same tour, and they're unlikely to rip you off. Don't risk losing your money because a bunch of scam artists feel entitled to your money even when they screw you out of a tour.

Response from the operator: Thank you for sharing your feedback. We would like to clarify that the scheduled pickup time for this tour was 8:30 AM, and our customer support team sent a reminder to be at the designated bus stop on time. Our guide also waited and attempted to contact you, but you arrived at approximately 9:00 AM, after the scheduled pickup time. As this is a shared group tour with multiple scheduled stops, the guide could not wait longer without delaying the other guests. Unfortunately, this resulted in a no-show, and since the tour was not attended, our no-show policy did not allow us to issue a refund. We have records of the pickup reminder, communications, and contact attempts that support the timeline above. We always aim to treat our guests fairly and regret that you were unable to join the tour.

via Viator

It was really cool

Our Driver Edgar makes a very good job it was a wonderful day

via Tripadvisor

Outstanding tour!

Everything about this tour was excellent. I have no cell phone, but Viator corresponded with me promptly and clearly by e-mail. Driver of the clean and pleasant little bus was a fun and interesting guide. He kept us informed of where we would be going and how long we would stay, and even made extra stops to accommodate our aging bladders. The scenery was gorgeous and we had plenty of time to wander around and see the sights or get food. All-in-all, very well- orchestrated. I'd do it again in a heartbeat!

Response from the operator: Thank you so much for this lovely review! We’re especially happy to hear that you felt well taken care of throughout the day and that the communication worked well for you, even without a phone. It sounds like you had a fun day with the guide, and we’re glad the extra stops, good food, and plenty of time at each place made the trip more comfortable and enjoyable. We truly appreciate you sharing all these little details with us. It means a lot to know you had such a good day, and we hope Iceland brings you back our way someday!

via Viator

Great views!

When I return to Iceland, I’ll have to rebook this tour! The waterfalls were beautiful. The black sand beaches were so exciting to see. There were many lava fields all throughout the tour. The tour guide, John, was great! The tour was pretty long, but it was worth it because we got to see so many things. And since it was a smaller tour group, I felt like we were able to see more things than you would with a big group. Definitely recommend!!

Response from the operator: Thank you so much for this wonderful review! It’s lovely to hear that the tour stops made such an impression on you. Iceland certainly has a way of giving you something amazing to look at around every corner. We’re especially happy to hear that John was a great guide and that you enjoyed the smaller group experience. The day may have been a long one, but we’re glad you felt it was worth it and that you were able to see so much along the way. Knowing that you’re already planning to book the tour again on your next visit to Iceland means a lot to us. Thank you for the recommendation, and we’ll be happy to welcome you back!

via Tripadvisor