Single Scuba Try-Dive in Puerto del Carmen - small groups - 2 hours

First diving experience

Excellent from start to finish We did the 2 beginners dives at 8.30am. Friendly, professional and fun. Good value for money. My 3 kids went on their first diving experience. They enjoyed it that much they did another dive 4 days later. Thanks Luke,Leighton, Lois and India.

via Tripadvisor

Abysmal planning, broken promises and zero empathy

I contacted Nuria Olive, founder of Atlantis, two months before our trip to Lanzarote to organize several dives with my husband, Marcos. In 2019 he suffered an accident that caused the amputation of a leg and the loss of mobility in his right hand. From the beginning I explained in detail their needs so that they could organize the logistics well. Nuria assured me that her center specialized in adapted diving, that they had trained instructors and that ideally she would do the dives from boat, something that, she told us, made this type of situation much easier. With that confidence, we confirm dates and we're signed up in your schedule that you can't use flippers. However, when the first day came, the reality was completely different. Nuria was not at the facility, despite telling me she would be, and the instructor assigned to her did not have any information about our case. I didn't know anything about Marcos' needs or how to organize the dive. Besides, there was neither a boat nor any adapted material. They didn't even have an amphibious chair to make it easier to enter the water from the beach. The only option we were offered was that Marcos, after removing his prosthesis, enter the water “with the lame leg” on a beach of volcanic songs. Something completely unworkable and dangerous, and which we had previously explained in detail, was not possible for him. Seeing no preparation or solutions, they told us they had many clients that day and asked us to come back two days later. We had travelled from Malaga to Lanzarote with the main objective of diving, with all the extra effort that implies in our situation. That first day, moreover, the conditions were perfect. The next day there were already storm alerts, something any dive center knows in advance. As a result, we lost time, money and the only real opportunity to have dived during the trip. Our experience has been deeply disappointing, both professionally and humanely.

Response from the operator: Inma, agradecemos que te hayas puesto en contacto con nosotros con antelación, pero esta reseña no refleja la situación completa y consideramos necesario aclarar los hechos. Desde el primer contacto, se os preguntó explícitamente por las necesidades de accesibilidad. La información que facilitasteis no se correspondía con la realidad que encontramos el día de la inmersión. La atención de una persona que requiere dos guías privados, silla híbrida de acceso al agua, asistencia completa para equiparse y desequiparse tanto en tierra como en el agua es un servicio especializado que debe planificarse, coordinarse y contratarse como tal, con la antelación necesaria. Nada de eso fue comunicado. Cuando constatamos la realidad al llegar, no podíamos garantizar la seguridad que vuestro familiar necesitaba. Precisamente por eso no procedimos: por responsabilidad, no por discriminación. Contamos con registros escritos y de audio de todas las comunicaciones previas que respaldan nuestra versión. Lamentamos que hayan optado por esta vía en lugar de buscar una solución.

via Tripadvisor (translated)

First dive

Mhari and Elana were incredible. I was nervous at first but they made me feel so comfortable. It was just the most amazing experience

Response from the operator: Thank you so much for this wonderful review! We are thrilled to hear that your first scuba dive in Lanzarote was such an amazing experience. Mhari and Elana are fantastic instructors and it makes us incredibly proud to know they made you feel safe and comfortable from the very first moment underwater. That's exactly what we aim for with every try-dive in Lanzarote — making sure you enjoy every second while feeling totally at ease. We hope to welcome you back for more dives in Lanzarote soon! The Atlantis Diving Lanzarote Team

via Tripadvisor

A perfect diving christening in Puerto del Carmen: Nuria makes it easy and safe

Experience of 10 at the diving christening in Puerto del Carmen (Lanzarote). We were a small group and that shows a lot: constant attention, clear explanations and zero rush. The activity lasts about 2 hours and is super well organized, perfect if it is your first time. Special mention for instructor Nuria: close, professional and very watchful that you go quiet at all times. I felt safe from minute one and enjoyed the water a lot. I would repeat without hesitation.

Response from the operator: ¡Qué alegría leer esto! Que definas el bautizo de buceo en Puerto del Carmen como una experiencia de 10 es exactamente lo que buscamos cada día. El formato de grupo pequeño no es casualidad: lo elegimos precisamente para que cada persona reciba atención real, sin prisas y con la tranquilidad de sentirse acompañado en todo momento. Nuria se va a poner muy contenta al leer tu mención — para ella lo más importante siempre es que el cliente se sienta seguro desde el primer segundo bajo el agua. Eso lo lleva en el ADN. Si algún día vuelves a Lanzarote y quieres dar el siguiente paso, en Atlantis Diving te esperamos para seguir explorando los fondos marinos de las Islas Canarias. ¡Hasta pronto!

via Tripadvisor (translated)

The best diving agency for Lanzarote, Islas Canarias in Spain

What an experience! These guys are really good. We were greeted by a group of like 7 people and helped us all the way to get our gear ready, walking to the boat and moreover Diving! Patient (it was only my 7th dive), caring and understanding my shortcomings, they helped me all the way.

Response from the operator: Jorge, thank you so much for this amazing title — "the best diving agency for Lanzarote" means the world to our whole team! Being welcomed aboard by a crew of 7 people isn’t something you’ll find everywhere, but it’s exactly how we believe every diver deserves to feel: looked after from the very first moment. We’re especially glad to hear our team was patient with you on your 7th dive — that stage of your diving journey is so important, and having instructors who really listen and adapt makes all the difference. That’s something we take great pride in at Atlantis Diving Lanzarote. Whenever you’re ready to keep progressing and exploring the incredible underwater world of the Canary Islands, we’ll be right here waiting for you. See you on the next dive! 🤿

via Tripadvisor