Shared shuttle - Visit Chichicastenango Market
Traveler rating
3.7/5
Based on 10 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Shared shuttle - Visit Chichicastenango Market worth booking?
Shared shuttle - Visit Chichicastenango Market is a 3-hour experience in Antigua, Guatemala, from $20 per person. It scores 49 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.7/5 rating across 10 reviews. This booking is non-refundable, so pick your date carefully. Same-day spots are currently showing.
- Outty Ranking
- 49 / 100
- Rating
- 3.7/5 (10)
- Duration
- 3 hours
- From
- $20 per person
Our shared tourist shuttle transportation will bring you between Antigua, Guatemala OR Panajachel (Lake Atitlan) and Chichicastenango. This highland market is THE BIGGEST in Guatemala, and you can not only browse for handicrafts and see market life, but you can also learn about Mayan spirituality in one of the only Catholic churches in the world that allows non-Catholic religious practices to take place. Chichicastenango is a unique location. You can hire a guide through us (please contact us directly) to give you an explanation of the cemetery, market, and church, or explore on your own. The trip can be approximately 3 hours between Antigua and Chichi, or a bit over 1 hour from Panajachel. We will drop you at your accommodation location , and transport you to/from a meeting point in Chichi(Hotel Santo Tomas). If you would like to continue on from Chichicastenango to a different destination than your starting point, please contact us. Make sure to book an ongoing transfer.
What you get
About this experience
Our shared tourist shuttle transportation will bring you between Antigua, Guatemala OR Panajachel (Lake Atitlan) and Chichicastenango. This highland market is THE BIGGEST in Guatemala, and you can not only browse for handicrafts and see market life, but you can also learn about Mayan spirituality in one of the only Catholic churches in the world that allows non-Catholic religious practices to take place. Chichicastenango is a unique location. You can hire a guide through us (please contact us directly) to give you an explanation of the cemetery, market, and church, or explore on your own. The trip can be approximately 3 hours between Antigua and Chichi, or a bit over 1 hour from Panajachel. We will drop you at your accommodation location , and transport you to/from a meeting point in Chichi(Hotel Santo Tomas). If you would like to continue on from Chichicastenango to a different destination than your starting point, please contact us. Make sure to book an ongoing transfer.
What's included
Included
- In-vehicle air conditioning
Where it starts and ends
Hotel pickup
Pickup is included for all travelers. Pickup begins about 15 minutes before departure.
Ends at
We will drop off passengers traveling FROM Chichicastenango TO Pana at their Panajachel accommodation location or the municipal dock.
Ends at
We will drop off passengers traveling FROM Chichicastenango TO Antigua at their Antigua accommodation location.
Ends at
Hotel Santo Tomas, 7 avenida 5- 32 zona 1 Chichicastenango, Quiche, Guatemala will be the main pick-up and drop-off points for all transportation into or out of Chichicastenango.
Options you can book
Chichi TO Pana ONE WAY
Chichi TO Pana ONE WAY ONLY Pickup included
Antigua TO Chichi ONE WAY
Antigua TO Chichi ONE WAY ONLY Pickup included
ROUNDTRIP - Antigua <-> Chichi
Pickup included
Pana TO Chichi ONE WAY
Pana TO Chichi ONE WAY ONLY Pickup included
Roundtrip - Pana <-> Chichi
Pickup included
Chichi TO Antigua ONE WAY
Chichi TO Antigua ONE WAY ONLY Pickup included
Before you book
- Cancellation
- All sales are final. No refund is available for cancellations.
- Ticket
- Mobile Only
- Runs on
- Thu, Sun
- Group size
- Up to 15 travelers per booking
- Operated by
- Due South Travels
Know before you go
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
- Child car safety seats are not legally required in Guatemala. If you are traveling with a small child under 3, your child can sit on your lap for free, or must be a paying passenger if traveling in a car seat or 3+ years old.
Photos
What travelers are saying
Outty’s summary of the themes that recur across 10 traveler reviews. Written by us, not quoted from reviewers.
The guide
5 mentionsTravelers single out the guide as the reason the experience works.
Organization
3 mentionsPickup, timing, and logistics are described as running smoothly.
Traveler reviews
10 verified traveler reviews for Shared shuttle - Visit Chichicastenango Market. Ratings and reviews provided by Viator and Tripadvisor.
Would book again!
Quick and organized efficiently! They arrived to pick us up and drop off in time. Drive took only roughly 2 hours
via Viator
Incorrect information fromViator
Be mindful that this trip is one way. I checked carefully around this with Viator who assured me this was a return ticket. It wasn’t - I nearly got stranded and ended up paying double what I was expecting.
Response from the operator: Hi Hannah, We're sorry if you got incorrect information from Viator customer service. They are just a booking platform with a call center (they are not local in Guatemala). The listing states in at least three places (in the 'overview' section, the 'what to expect' section, and in the booking section) it's a one way shuttle, and all of the products indicate it is one way only. We also messaged you in Viator when your booking came in to reiterate that it is a one-way ride , as we do with all of our transportation bookings. While we cannot comment on the payment for your return (and had nothing to do with the payment you made for the return trip which was not booked with us), we do apologize about that experience. We're happy to know we offer lower prices than the company you returned with. We'll tell them to update the listing on their end to emphasize a few more times that it's a one-way, in the places where we cannot edit it. We hope the ride was safe, on time, and you enjoyed Chichicastenango, and we'll take your one start review as a review of Viator and their service. Thank you.
via Viator
45 mins late even though we were the only pickup spot
Not sure if they forgot about us, but they were 45 mins late and the car they picked us up with only had one pickup spot (which is the one we were waiting at, Santo Thomas Hotel). Here's what happened: We were waiting at the pickup spot since 20 minutes before the pickup time (which was 2pm). Around 2:25pm the shuttle was still not here while all the other people also waiting for shuttle services had already boarded their buses operated by other companies (most are also picking up at 2pm). We were the last ones left waiting at Santo Thomas Hotel. We then contacted Due South Travel and they said the driver would arrive soon. The driver eventually arrived at around 2:45pm in a car, rather than a shared van. I don't recall them explaining or apologizing for what happened. I suspect if we've never contacted them, they may not have come at all. That said, the customer service was good. They were responsive and reacted quickly, they also kept me updated afterwards. So the stars given in this review is for them. The missing stars were cause the shuttle felt unreliable.
Response from the operator: Hi Kaman, We're sorry for the wait time you experienced in Chichi. We see that at 220pm, we sent a message to the provider of the shuttle (we're a third party booking service) and said you were still waiting. So, we think you were correct that they may have forgotten you (they never indicated to us that you hadn't boarded the shuttle, and they will usually call us ASAP if any of our passengers haven't come to board), and we are SOOO sorry for that! That should never have happened and is truly rare, but thank you for your review and for bringing it to our attention. A million apologies for that, as we don't want anyone to BE forgotten, let alone to even FEEL forgotten while traveling. It must have been concerning to you, and rightly so. We are glad you shared this information and we'll review our internal processes and our communication with our providers to make sure we can avoid this mistake in the future. Thanks again. We appreciate your business.
via Viator
Best way to travel
Great timing - only two hours from Chichi to Antigua. Safe driver and good person. Will use this service again.
Response from the operator: Thank you for the 5-star review. We value your time and always strive to provide fast and efficient service. We are so pleased to hear our transport was provided in a timely manner.
via Viator
shared shuttle
Shuttle bus much older and run down than pictured in Viator marketing. Van had no power to climb mountains in Guatemala so often we were going very slow. We got to our destination and back, but not in comfort. Some other vans were much nicer. Also, prior to our return, it took all the drivers including ours about 40 minutes to figure out who was returning in their shuttle and who needed to switch vans to go on to Panajachel. It could have been better organized. Our driver had a hand written notes with names highlighted.
Response from the operator: Hi Valerie, The week of Christmas to New Years is one of the top three busiest weeks of the year so we do add more vehicles to the fleet during that time and perhaps it wasn't a new model like you expected. Apologies it was driving more slowly than you hoped. There are three shuttle companies that do pickups so sometimes there is some wait time as drivers collect their passengers. Unfortunately because last minute bookings take place, there isn't great internet and no portable printers, they do write things by hand. Not the most advanced system but its what they work with! Thanks for your business.
via Viator
Good to know
- Duration
- 3 hours
- Free cancellation
- Non-refundable
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Thu, Sun
- Price range
- $20 to $36
- Hotel pickup
- Included for all travelers
- Booked in 30 days
- 4
- Verdict
- Worth a Look
Who runs this experience
Operated by Due South Travels, who run 13 experiences we rank across 2 cities, with an average Outty Ranking of 63.8.
See everything Due South Travels runsWhy this scores 49
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Shared shuttle - Visit Chichicastenango Market: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Antigua.
How much does Shared shuttle - Visit Chichicastenango Market cost?
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Prices start at $20 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Antigua usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Shared shuttle - Visit Chichicastenango Market take?
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Plan for about 3 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Antigua is not rushed.
Is Shared shuttle - Visit Chichicastenango Market worth it?
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It holds an Outty Ranking of 49 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.7/5 across 10 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable food & drink in Antigua, and how flexible the cancellation terms are.
Can I cancel or reschedule Shared shuttle - Visit Chichicastenango Market?
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No. This experience is sold on a non-refundable basis, so only book a date you are confident about. Similar experiences in the city do offer free cancellation if flexibility matters more than price.
Is Shared shuttle - Visit Chichicastenango Market suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 3-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Shared shuttle - Visit Chichicastenango Market?
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Around 4 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Antigua can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Antigua and add a light layer if any part of the 3-hour experience runs outdoors or after sunset.
Where does Shared shuttle - Visit Chichicastenango Market start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Antigua within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Antigua?
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On Outty we rank every Antigua experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Coffee and Gastronomic Bike Tour in Antigua, Antigua ATV Mountain Adventure, Antigua ATV Sunset Tour. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Antigua?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Antigua?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in Shared shuttle - Visit Chichicastenango Market?
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Included: In-vehicle air conditioning. Always check the voucher for the final list before you travel.
Does Shared shuttle - Visit Chichicastenango Market include hotel pickup?
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Yes, pickup is offered for every traveler from 101 listed pickup locations in and around Antigua. Be ready about 15 minutes before the start time. You can also enter a custom pickup address when booking.
Will I get instant confirmation and a mobile ticket for Shared shuttle - Visit Chichicastenango Market?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is Shared shuttle - Visit Chichicastenango Market wheelchair or stroller accessible?
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The operator notes: Infants are required to sit on an adult’s lap. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to Shared shuttle - Visit Chichicastenango Market if the weather is bad?
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It generally runs rain or shine, so dress for the forecast in Antigua. Standard cancellation terms apply.
What do travelers say about Shared shuttle - Visit Chichicastenango Market?
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Across 10 reviews averaging 3.7 out of 5, recurring themes include the guide, organization. Travelers single out the guide as the reason the experience works.
What booking options are available for Shared shuttle - Visit Chichicastenango Market?
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There are 6 options to choose from, including Chichi TO Pana ONE WAY, Antigua TO Chichi ONE WAY, ROUNDTRIP - Antigua <-> Chichi, Pana TO Chichi ONE WAY. Prices and start times differ by option, so compare them on the booking screen.
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