Santa Cruz, Laguna and Laurisilva Forest Tour

Amazing day full of contrasts

This is the second tour I've done with this company. I really enjoyed Santa Cruz and La Laguna. I had expected them to be more of a big city with normal tall buildings like any other big city in the world, but was really impressed by the hidden gems at every corner... a small church, a bridge over a "barranco" and the architecture of official buildings. La Laguna was nice too, but I liked the atmosphere of Santa Cruz better. Anaga forest is a whole different story. It's like entering a whole different world, such lush green vegetation, roads so covered by tall trees that they become dark in full daylight, and the views are breathtaking. The little treck in the Forest of the Senses as they call it was something you need to experience... can't be described in words. A shoutout to the guide for his knowledge, and specially the fun way in which he told us everything, and the music accompanying in the bus! I would certainly book with this company again.

via Tripadvisor

trip to Santa Cruz & la Laguna

we were told that we'd be picked up at our resort, at 08.50h coach arrived at 09.10h then informed that a text had been sent previously, advising of amended pick up. said text arrived later, when on the coach. as for the trip - the guide seemed to spend more time explaining matters in Spanish than English. we were surprised by the amount of walking in Santa Cruz, having anticipated more of the city tour, by bus. one of us has mobility issues. disappointed by the visit to la Laguna. there are nicer, prettier areas, equally historic on the island.

Response from the operator: Thank you for taking the time to share your feedback. We are sorry that the excursion did not fully meet your expectations. Regarding the pickup, although we carefully plan all routes, traffic conditions and other unforeseen circumstances can occasionally cause slight delays. This is why we recommend that guests contact our office if their transfer has not arrived on time, as we can provide live updates. The delayed text message may also have been the result of mobile network issues beyond our control. All of our guides are official, licensed by the Government of the Canary Islands. Spanish naturally uses more words than English to explain the same information, which can sometimes make the Spanish commentary seem longer. Excursion coaches are not permitted to drive through Santa Cruz city centre, so all tours follow the authorised route on foot between the Mercado de Nuestra Señora de África and Plaza de España, as stated in the excursion description before booking. While we are sorry you did not enjoy La Laguna, its historic centre has been a UNESCO World Heritage Site since 1999 and is considered the cultural capital of the Canary Islands. Tenerife is also home to many other wonderful historic towns, such as Candelaria, Icod de los Vinos and Garachico, and we hope to welcome you again on another Tenerife tour to discover these beautiful destinations.

via Tripadvisor

Not recommended

We booked by Viator, the bus had no signs from this firm! Difficult to get the right bus! It took very long time with all the pickups! The stop in the capital was ok. The bus Trip in the northern island had a much too large bus ( too many people) for the bad and curving roads. La Laguna was great, they could have tould us more about what to see , for instance the university. The English from the guide was bad, the German even worse! But normally I understand both languages ( German best), but here it was quite difficult. Please make a tour with better guides, less people and let us rather pay more for it

via Viator

Santa Cruz - Anaga - La Laguna too much driving

Not enough time in Santa Cruz. Suggest passengers are informed where the toilets are in the market and to purchase food as the next opportunity is at 3:30 pm. Passengers need to be clear on when the bus is leaving as we waited nearly 30 mins in Santa Cruz for 2 no shows and 30 mins in Anaga for a couple. There was only time there to use the facilities and not see the hiking trail. We enjoyed La Laguna but only had 75 minutes there. All told I would not recommend this trip.

Response from the operator: Thank you for taking the time to share your feedback. We’re sorry to hear that this excursion did not meet your expectations. This tour is designed as a panoramic day trip covering Santa Cruz, Anaga and La Laguna in a single day, which unfortunately does mean a significant amount of driving and limited time at each stop. We understand your frustration regarding the time spent waiting for late passengers, as this can impact the overall schedule and reduce the time available to enjoy each location. Your comments about clearer departure times and better communication are very valid and will be passed on to our operations team. We also appreciate your practical suggestions regarding toilet facilities and food options in Santa Cruz. Informing guests more clearly about these details can certainly help improve comfort during longer excursions, and we thank you for highlighting this. While we’re pleased to hear that you enjoyed La Laguna, we regret that the overall pacing of the tour left you disappointed. Thank you again for your honest and constructive review. Feedback like yours helps us identify areas where we can improve, and we hope to have the opportunity to offer you a more satisfying experience in the future with Atlántico Excursiones.

via Tripadvisor

Comfortable, fun and great to see the island

Excellent tour! Just enough time in all the right places. Really interesting guide and super driver. Really glad we did this and saw what the rest of the island can offer. Was initially put off reading some poor reviews but these were not true. The bus was prompt and the driving to and from was not long. There were lots of toilet stops and the aircon was fine. La Laguna was the highlight. The only suggestion would be to bring a snack / sandwich as lunch was about 2.30.

via Viator