San Gimignano: eBike Tour Virtual-Guided

This trip is NOT accurately described

Bikes were high quality. He explained very well how they worked despite his lack of English. The first half was quite pleasant. Beautiful views and decent backwoods. The second half of the tour, quite frankly, sucked and was actually quite dangerous at times. It was also in what I would term deep rural. No occupied houses, people or traffic of any kind whatsoever. Before selling another trip, TripAdvisor should actually go on the trip in full and see what you think. More suitable for a backpack experience than a mountain bike, the last half. Oh and BTW, your description of the trip is very inaccurate.

Response from the operator: Ci dispiace che il tour non abbia soddisfatto le vostre aspettative e vi ringraziamo per il feedback. Le vostre osservazioni sono preziose per migliorare l’esperienza e aiutare i futuri partecipanti a scegliere il percorso più adatto. Abbiamo aggiornato la descrizione del tour, chiarendo il livello tecnico richiesto. È stata inoltre creata una variante molto più semplice, pensata per chi desidera scoprire le bellezze della zona con una pedalata più tranquilla e meno impegnativa. Stiamo anche continuando a perfezionare il tracciato della variante più tecnica, per renderlo più scorrevole. Grazie per aver condiviso la vostra esperienza e averci aiutato a individuare gli aspetti su cui intervenire.

via Tripadvisor

San Gimignano e-bikes tour

This self-guided e-bike tour takes you through beautiful Tuscan countryside and took my wife and me about 3 hours to complete, riding pretty much straight through with a couple of brief stops. We had never used e-bikes before, so that took a little getting used to. However, we found the terrain quite difficult in places. Gravel roads with steep inclines, up and down, were very demanding. In fact, in a couple of places we found the steep, rocky terrain to be ridiculous and had to walk down with very heavy e-bikes. The tour was billed as easy, and it was far from it. Also, there was nothing in the information we received about how long we could keep the e-bikes. We were under the misapprehension that we had to get the bikes back within 2h20m. When we returned to the bike shop the attendant asked if we were finished, which implied that we could have ridden longer. Anyway, I recommend more detailed information and some modification of the route.

Response from the operator: Ci dispiace molto per le difficoltà incontrate durante l’esperienza e vi ringraziamo per averle condivise. Il vostro feedback ci ha aiutato a capire quali aspetti migliorare, sia nelle informazioni del tour sia nel percorso. Abbiamo aggiornato la descrizione, specificando più chiaramente il livello richiesto, così che ogni partecipante possa valutare se il tour è adatto alle proprie capacità. Abbiamo inoltre creato una variante molto più semplice, pensata per godersi le bellezze della zona con maggiore tranquillità. Parallelamente, stiamo continuando a migliorare il tracciato della variante più tecnica per renderlo più scorrevole, mantenendone il carattere sportivo. Grazie ancora per averci aiutato a rendere l’esperienza più chiara nella presentazione e più adatta a esigenze diverse.

via Tripadvisor

Tough Ride

There were some reviews that said this bike excursion was “so easy.“ It was not. The map app did not work well. It made our ride longer by turning around a lot. The trails/paths to ride bikes are either up or down, no flat roads. There are some paved roads but a lot of gravel rocky roads. On these bikes you have to constantly pedal to get the electric boost. If you don’t pedal, you stop. The ride is through traffic. I think it is long. Could be an hour shorter. The gentlemen at the shop were helpful but spoke little English so be ready with Google Translate. This e-bike tour is better for those who are younger and in good shape. It’s a tough ride for those who are older or those looking for a relaxing ride.

Response from the operator: We're sorry to hear that you experienced difficulties with the navigation. After reading your review, we checked the GPS track recorded during your ride. It appears that the guided navigation was not started, which likely explains the repeated wrong turns and the longer distance you experienced. We always recommend starting the guided navigation before setting off. Of course, if any issue arises during the tour, we're always available to assist our guests by phone. Regarding the e-bikes, they are pedal-assist models, which means the electric motor provides assistance only while pedaling. This is the standard system used by most e-bikes and allows riders to enjoy a more natural cycling experience. We're pleased to hear that our staff was helpful. We apologize for any language barriers and are always working to improve communication with our international guests. Thank you again for your honest feedback. Reviews like yours help us improve and also allow us to provide future guests with clear information so they can choose the experience that best suits their expectations and fitness level.

via Tripadvisor

Top organization and lots and lots of passion!!

Very well organized bike tour in San Gimignano, Monteriggioni and Siena. Pietro is a very nice and competent guide . Beautiful landscapes and very easy to do!

via Tripadvisor