Sabiha Gokcen Airport Transfer Service (SAW)

Late comers

Driver came late also meeting information was also not update Also Airconditioner of the vehicle was functioning very poor. Needs improvement

Response from the operator: Hello, Unfortunately dishonest claim. Most probably you just left this review since we did not accept your discount request. However we do not change our principles for anyone. Have a good day.

via Viator

Never again

I had to wait around 30 minutes in the cold to get picked up after arriving at the meeting point. It felt as though my transfer was sold to another private company and the driver was not waiting for me at the airport. Instead I had to go quite a bit outside the airport and meet staff members who told me to wait until a driver was assigned. The driver who eventually took me turned up in a really awful looking car that smelled bad and was very old, dirty and cramped even for one person. It was an uncomfortable journey and I wouldn't book again with these guys.

Response from the operator: Dear Guest, thank you for your feedback. Regarding the waiting time at the airport, this is due to airport regulations that do not allow the vehicles to stand at the arrivals. Our drivers stands outside the terminal and they move once you meet our company representative. The process might always take around 10-15 mins. We actually have no vehicle older than 5 years old all over Turkey as per private transportation law. However thank you very much for your feedback that helps to improve our services. Hope to see in another service and will be ready to do our best for you.

via Viator

Terrible experience

On Sunday night, I was flying from New York City to London to get a connecting flight to Istanbul. When I arrived in London Monday morning, I was told my flight to Istanbul was canceled and I was rebooked on another flight which was four hours later. I contacted Istanbul travel company, and Viator and was told that because it was less than 24 hours. They could do nothing about it. That is terrible service. We know flights change all the time and you have to be able to let them know when I called. They had almost 7 hours to be able to change it and they could’ve easily changed to my new arrival time. I want my money back. If not, I will never use you to book Travel from an airport. And I will tell everyone else not to use you. Other than this experience, I have always liked viator

Response from the operator: Good Day, Please note that your booking is by viator, and our company can not change anything as we reserve our vehicles 24 hours in advance. So that you should make the review to the viator, unfortunately dishonest review to our company. Thank you, TTF Team

via Viator

AVOID! Absolutely crap!

I'm writing a review for Sabiha Gokcen Airport, Istanbul. Try and avoid this airport if you can. They're probably the only airport that have no water refill stations at all. I went round and asked cafe staff if I was able to refill my bottle and they outrightly refused telling me that I need to buy a water bottle. 500ml water bottles are 40TL each, at the vending machines. Cafes charges are higher, at 2 Euros each. It's a complete ripoff. You're also expected to bin your water bottle if your entering the airport for a connecting flight so that you purchase water bottles. A complete scam. What's the point of asking us to bin our water bottles when we already went through security from the previous flight? It's basically to make money.

via Tripadvisor

Avoid at any cost

Avoid at any cost. I booked this transfer a month in advance and paid for it in full. Upon arrival, Nobody met us. We sent several messages via Tripadvisor, but no one answered. We ended up taking the yellow taxi. I asked for a refund. And got it after a couple of days. No explanation, no apology. Extremely unreliable transfer service.

Response from the operator: Hello, we are sorry for your experience. However we regret to inform you that we have not received any booking of yours by viator. So it is the mistake of the booking channel. Hope you see you in our service to show you quality of our services. Thank you.

via Tripadvisor