RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum in Playa del Carmen, Mexico
Playa del Carmen, Mexico

RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum

Outty Ranking 69 4.9 · 64 traveler reviews1.5 hoursFrom $295
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Outty Ranking

69/100

Solid Choice. Our proprietary evaluation. How we score

Traveler rating

4.9/5

Based on 64 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum worth booking?

RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum is a 1.5-hour experience in Playa del Carmen, Mexico, from $295 per person. It scores 69 out of 100 on the Outty Ranking, which we label “Solid Choice”, based on a 4.9/5 rating across 64 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
69 / 100
Rating
4.9/5 (64)
Duration
1.5 hours
From
$295 per person

Discover the Best Private Transportation Option to Tulum Book our private transfers from: ✈️ Cancún Airport ↔ Hotels & Airbnb in Akumal / Tulum Hotels in Cancún ↔ Akumal / Tulum Hotels in Costa Mujeres ↔ Akumal / Tulum Service Highlights 100% Private: Your van is exclusively for you—no sharing with other passengers. Total Flexibility: If your hotel or Airbnb isn’t listed, simply provide the name when booking and we’ll take you there without hassle. Price per Vehicle: The rate is charged per van, not per person. The more passengers travel together, the more cost‑effective the service becomes. For additional transfers, contact us directly by email or phone. ⚠️ Important: Before booking, please make sure to select the correct destination. ✨ Trust us for a comfortable, safe, and private transfer to Tulum.

What you get

    About this experience

    Discover the Best Private Transportation Option to Tulum Book our private transfers from: ✈️ Cancún Airport ↔ Hotels & Airbnb in Akumal / Tulum Hotels in Cancún ↔ Akumal / Tulum Hotels in Costa Mujeres ↔ Akumal / Tulum Service Highlights 100% Private: Your van is exclusively for you—no sharing with other passengers. Total Flexibility: If your hotel or Airbnb isn’t listed, simply provide the name when booking and we’ll take you there without hassle. Price per Vehicle: The rate is charged per van, not per person. The more passengers travel together, the more cost‑effective the service becomes. For additional transfers, contact us directly by email or phone. ⚠️ Important: Before booking, please make sure to select the correct destination. ✨ Trust us for a comfortable, safe, and private transfer to Tulum.

    What's included

    Included

    • Private transportation
    • In-vehicle air conditioning

    Not included

    • Alcoholic beverages
    • Gratuities
    • Stops at supermarkets for more than 15 minutes. Cost 25 USD per hour. Book in advance.
    • Car seat or Booster seat (12 USD round service to be paid at boarding and required in advance)

    Where it starts and ends

    Hotel pickup

    Pickup is included for all travelers. Pickup begins about 240 minutes before departure.

    Ends at

    Returns to the starting point

    Ends at

    For Cancun Area, not airport

    Ends at

    Returns to the starting point

    Ends at

    Returns to the starting point

    Ends at

    Returns to the starting point

    Ends at

    Returns to the starting point

    Options you can book

    • Roundtrip Tulum Hotel Zone - Cancun Area (Not Airport)

      Private Van: Not Airport Service Roundtrip service between cities Pickup included

    • Akumal/Hilton Tulum - Cancun City (not airport)

      Roundtrip Transfer between cities: Round‑Trip Private Transfer – Cancún ↔ Akumal Not available from/to the airport ✈️ No service to hotels in Tulum (downtown or hotel zone) Private Van Pickup included

    • Costa Mujeres - Tulum Centro

      Roundtrip Service: We offer round‑trip service between hotels, parks, or locations in Costa Mujeres and Tulum Downtown, La Veleta, and Aldea Zama. Duration: 3 hours Private Van : Capacity: up to 10 passengers per van Price: charged per vehicle, not per person Pickup included

    • Costa Mujeres - Akumal/Hilton Tulum

      Roundtrip Private Service : We offer round‑trip service between hotels, parks, or locations in Costa Mujeres and Akumal. Private Van : Capacity: up to 10 passengers per van Price: charged per vehicle, not per person ⏰ Scheduled service: the van does not wait; pickup time must be arranged in advance Pickup included

    • Tulum Hotel Zone (Boca Paila Km 1-8) - Cancun AIRPORT

      Roundtrip transportation airport-hotel: Private Transfer Cancun Airport - Hotels in Tulum Hotel Zone. Check that the hotel is located between Km 1-8 Boca Paila Pickup included

    • Tulum Downtown, La Veleta, Aldea Zama - Cancun Airport

      Private Transportation airport-hotel: Private service available from/to Cancún Airport for accommodations in La Veleta, Downtown, Aldea Zama, Tankah, and Dreams Tulum. Note: Service does not include the Hotel Zone. Private Van Pickup included

    • Costa Mujeres - Tulum Hotel Zone

      Roundtrip Service: We offer round‑trip service between hotels, parks, or locations in Costa Mujeres and the Tulum Hotel Zone. Duration: 3 hours Private Van : Capacity: up to 10 passengers per van Price: charged per vehicle, not per person ⏰ Scheduled service: the van does not wait; pickup time must be arranged in advance Pickup included

    • Rountrip Tulum Downtown, La Veleta, Aldea Zama - Cancun City (Not Airport)

      Roundtrip transfer between cities: No Airport Transfers No Stops at Hotels in Tulum's Hotel Zone City-to-City Transportation Available. Private Van Pickup included

    • Roundtrip Akumal, Hilton Tulum, Catalonia, Conrad - Cancun Airport

      Roundtrip airport service: Hotels in Akumal: Dreams Tulum, Hilton Tulum, El Dorado Seaside, Unico, Grand Palladium, TRS Yucatan, Grand Sirenis, Secrets. Please Note: Service is NOT available for hotels in Tulum Downtown or Hotel Zone. Duration: 2 hours Private Van Pickup included

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 10 travelers per booking
    Operated by
    Gypso Travel by Jade Tours

    Know before you go

    • Infants are required to sit on an adult’s lap
    • Specialized infant seats are available
    • Service animals allowed
    • Infants and small children can ride in a pram or stroller
    • Suitable for all physical fitness levels

    Photos

    RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum in Playa del Carmen, photo 2RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum in Playa del Carmen, photo 3RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum in Playa del Carmen, photo 4RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum in Playa del Carmen, photo 5RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum in Playa del Carmen, photo 6RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum in Playa del Carmen, photo 7

    What travelers are saying

    Outty’s summary of the themes that recur across 64 traveler reviews. Written by us, not quoted from reviewers.

    Organization

    7 mentions

    Pickup, timing, and logistics are described as running smoothly.

    The guide

    5 mentions

    Travelers single out the guide as the reason the experience works.

    Pace and timing

    3 mentions

    Several reviewers comment on how the schedule is paced.

    Good for families

    2 mentions

    Reviewers traveling with kids report it landed well with their group.

    Traveler reviews

    64 verified traveler reviews for RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    61
    4 star
    2
    3 star
    0
    2 star
    0
    1 star
    1
    Sort
    Grigoriy_R · December 2025

    Awful service - nobody at the airport to pick us up.

    Nobody was there to pick us up, we looked for you everywhere, no phone number provided. We had to pay $360 for one-way trip. Can someone contact us and guarantee that we will be picked up from the resort and taken back to the airport?

    Response from the operator: UPDATE: The departure on 12/19 was successfully completed by the driver originally assigned to the arrival. He provided proof of the messages exchanged, confirming that he waited for the passengers for nearly two hours. The travelers requested confirmation of their departure using the same phone number we had previously attempted to contact upon their arrival with no success. Dear Grigoriy, Thank you for reaching out to us. We truly appreciate the opportunity to clarify the situation. Prior to your arrival, we shared the meeting point details via both WhatsApp and the phone number provided in your reservation. Upon your arrival, we attempted to contact you again through calls and messages to the same number. Our driver remained at the designated meeting area for almost two hours, as confirmed by GPS records and message logs. Unfortunately, we did not receive any response during that time or afterward. We waited, assuming that as you were a large group, it might take some time, but we never received any contact. Please note that our customer service phone number is listed on your voucher. Could you kindly contact us at **+52 998 151 6660**? It’s possible that the phone number we were given was incorrect, but we did call the one provided under the booking. We never intended to miss providing the service. In fact, we also sent you a photo via WhatsApp showing where the driver was standing with a sign bearing your name and it showed that the message went through. We called but sent us to voicemail. Thank you for your understanding, and we look forward to resolving this matter with you. Best regards,

    via Viator

    868elvisr · February 2025

    Tulum trip from Cancun Airport to Hotel

    Excellent service! Driver was very attentive, on time and ensured we knew where to meet when arriving at airport. Thanks so much!

    via Tripadvisor

    waringmeout · July 2024

    Reliable service

    Both transfers went smoothly. Took us a while to get through Cancun airport but they were waiting for us patiently and swiftly delivered us to Akumal Bay. Thank you!

    via Tripadvisor

    192janed · July 2024

    Reliable

    Great communication from start and in between with texts and alerts for our pick up time on the way home. Comfortable van and smooth drive. The drives were great, easy to Find at the airport and on time for departure. I would recommend this company for anyone traveling in this area.

    via Tripadvisor

    Antonise_T · July 2024

    Great experience

    My experience was awesome. Very seamless. Operator was very responsive and driver was more than courteous. Mr. Fernando was professional and prompt.. to add, he also had great taste in music!

    via Viator

    Good to know

    Duration
    1.5 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $295 to $560
    Hotel pickup
    Included for all travelers
    Booked in 30 days
    22
    Verdict
    Solid Choice

    Who runs this experience

    Operated by Gypso Travel by Jade Tours, who run 4 experiences we rank across 3 cities, with an average Outty Ranking of 65.2.

    See everything Gypso Travel by Jade Tours runs

    Why this scores 69

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)89
    Review evidence (18% weight)65
    Booking momentum (14% weight)58
    Value for money (12% weight)0
    Listing quality (10% weight)85
    Local standing (8% weight)73
    Booking flexibility (8% weight)100

    RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for Playa del Carmen.

    How much does RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum cost?

    +

    Prices start at $295 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum take?

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    Plan for about 1.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.

    Is RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum worth it?

    +

    It holds an Outty Ranking of 69 out of 100, which we label "Solid Choice". That score blends traveler sentiment (4.9/5 across 64 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.

    Can I cancel or reschedule RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum?

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    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum suitable for kids and families?

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    Yes, all ages are welcome. Families should still weigh the 1.5-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum?

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    Around 22 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 1.5-hour experience runs outdoors or after sunset.

    Where does RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum start and how do I get there?

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    The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in Playa del Carmen?

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    On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Ride to a life changing cenotes tour, Chichén Itzá, Cenote and Valladolid with Lunch and transportation, From Playa del Carmen ATV Adventure with Ziplines, Cenote. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit Playa del Carmen?

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    Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in Playa del Carmen?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

    +

    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

    What is included in RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum?

    +

    Included: Private transportation; and In-vehicle air conditioning. Not included: Alcoholic beverages; Gratuities; Stops at supermarkets for more than 15 minutes. Cost 25 USD per hour. Book in advance; and Car seat or Booster seat (12 USD round service to be paid at boarding and required in adva. Always check the voucher for the final list before you travel.

    Does RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum include hotel pickup?

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    Yes, pickup is offered for every traveler from 353 listed pickup locations in and around Playa del Carmen. Be ready about 240 minutes before the start time. You can also enter a custom pickup address when booking.

    Will I get instant confirmation and a mobile ticket for RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum?

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    Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.

    Is RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum wheelchair or stroller accessible?

    +

    The operator notes: Infants are required to sit on an adult’s lap; Specialized infant seats are available; and Infants and small children can ride in a pram or stroller. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.

    What happens to RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum if the weather is bad?

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    It generally runs rain or shine, so dress for the forecast in Playa del Carmen. Standard cancellation terms apply: free cancellation up to 24 hours before the start.

    What do travelers say about RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum?

    +

    Across 64 reviews averaging 4.9 out of 5, recurring themes include organization, the guide, good for families. Pickup, timing, and logistics are described as running smoothly. One thing to know: Several reviewers comment on how the schedule is paced.

    What booking options are available for RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum?

    +

    There are 9 options to choose from, including Roundtrip Tulum Hotel Zone - Cancun Area (Not Airport), Akumal/Hilton Tulum - Cancun City (not airport), Costa Mujeres - Tulum Centro, Costa Mujeres - Akumal/Hilton Tulum. Prices and start times differ by option, so compare them on the booking screen.

    Ready to lock in your spot?

    Pick a date, choose your group, and see the exact price for RoundTrip Private Transfer: Cancun/Costa Mujeres↔Akumal/Tulum.

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