Private Jeep Excursion in Cozumel with Lunch and Snorkeling

Complete Scam-Driver never showed

I received multiple conflicting emails (including ones with template (insert business here) stating 1) they'll meet us at the pier with our name on a sign or 2) we need to walk across town and meet them at Marti Sports. I received final directions via email the day before to arrive at Marti Sports, but of course I was over international waters without any internet so I didn't get the email until I arrived at the port. Kinda dumb on their part, tbh. Regardless, my native Spanish-speaking and Mexican-born friend and I left the ship and looked for my name. Nothing. So we headed to Marti Sports. Thankfully they provided a map in an earlier email, but we still had to ask around. We eventually found it and arrived outside Marti Sports at 8:15am local time We waited 45 minutes and asked every tour guide we saw for the name of our guide, "Hugo". Nobody knew who that was, and we were constantly being pestered by taxi drivers which was incredibly annoying. We tried calling the number provided in all emails, but the number was disconnected and no longer in service. We even asked another helpful local tour guide to call the number, just in case it was a roaming issue. Nope, same message. He was really surprised and couldn't believe this company gave us a bad phone number seeing how clearly written out in bold it was in all emails and instructions. At 0900 my friend and I gave up and went with another local jeep driver who was a little more expensive but great. I emailed this company and requested a refund. They wrote back saying the driver was there waiting for us and we never showed, a complete lie seeing we literally asked everyone we saw for "Hugo". Don't book with this company, they'll stress you out and your driver will never show. No matter how prepared you are or how much research you do, sometimes you just get scammed in Mexico.

Response from the operator: This its not our bussines !!! we dont have a hugo in our team!!! so please check which bussines you guys did the booking as we alwys have our tour guides on time and thats not our meeting location.

via Tripadvisor

Yousef was a genuinely...

Yousef was a genuinely nice and friendly guy. Unfortunately, the tour itself was disappointing as we barely followed the original itinerary. The lunch provided was quite small and just okay. We were also expecting a driver, but instead ended up driving the jeep ourselves, which wasn’t a huge issue but still unexpected. We stopped at a tequila tasting spot where we tried several options, but it felt like we were being pressured to buy a bottle. Overall, the experience was just okay, but it didn’t live up to our expectations.

via Viator

Terrible experience, Viator subcontracted the tour and the tour operator did not show up and refund was denied by Viator

Tour operator did not show up at pick up location, and phone number to call the operation was not in service. For cruise passenger, I highly recommend sticking with booking tours though the cruise directly or book on the spot with vendor. We got off MSC cruise in Cozumel and instructions on our Jeep tour ticket said to meet at Hooters. New fast, there is no Hooters, the restaurant was shut down and now called Now & Then (locals helped us navigate to figure it out.) We went to the old Hooters location and called the tour operator; no response. Upon return, I called Viator, who I booked this tour with…Viator subcontracted this tour out and the short of it said that are not able to issue a refund because the tour operator did not approve. SUCKS and RIPOFF. We traveled April 2026.

via Viator

Highly recommend

Highly recommend. Our guide was Fernando, highly recommend asking for him. He was super friendly and knowledgeable. People like him are the reason we'll make Cozumel a yearly trip for our family.

via Tripadvisor

Very Disappointing

Booked this tour with Nexus at our hotel and did not get the tour described. First they charged us $95pp not 74 as advertised. Second they substituted sites visited. First stop a private facility where we were bombarded by a short private Mayan dancers, photo taking, tequila, chocolate and honey tasting, with tip jars everywhere and trying to sell us overpriced stuff at every activity. We did not go to San Gervasio. Next stops were 2 beach sites on the east coast with vendors everywhere , especially overpriced bars. Finally went to Punta Sur eco park where we got free snorkelling and lunch, but again overpriced drinks and sales pitch buying our snorkelling video. We then visited the lighthouse and museum, best part of the day but time limited. We never made it to Chankannub. Our driver was pleasant but not a tour guide and did not offer any tour info and could not answer many of our questions. Shame on Nexus tours for this bait and switch tour.

Response from the operator: Hello We don't work with nexus, so I think you post this review in the wrong listing please check the company that you went out with!!!!

via Tripadvisor