
Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket
Traveler rating
4.6/5
Based on 109 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket worth booking?
Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket is a 0.8-hour experience in Playa del Carmen, Mexico, from $33 per person. It scores 69 out of 100 on the Outty Ranking, which we label “Solid Choice”, based on a 4.6/5 rating across 109 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 69 / 100
- Rating
- 4.6/5 (109)
- Duration
- 0.8 hours
- From
- $33 per person
What makes us unique? The crossing from Playa del Carmen to Cozumel will be an incredible experience with our comfortable and new ferries. We offer you a professional crew that meets the highest standards. We offer hourly departures with a total of 14 schedules in Playa del Carmen and 14 schedules on the island of Cozumel. The operating hours are Playa del Carmen: From 8:30 am to 9:30 pm. Cozumel Island: From 7:30 am to 8:30 pm. Your ticket is an open ticket, meaning you can choose the best schedule for 6 months (subject to availability and redemption/operating conditions). We are pet friendly, so we have a special area for them. Area with anchors for wheelchairs and special areas and seats for people with different capacities. Pleasant ambient sound, air conditioning and for those who want to enjoy the view of the Caribbean Ocean, we have outdoor areas. An area for luggage storage is available. Your safety is very important to us, which is why travel insurance is included.
What you get
About this experience
What makes us unique? The crossing from Playa del Carmen to Cozumel will be an incredible experience with our comfortable and new ferries. We offer you a professional crew that meets the highest standards. We offer hourly departures with a total of 14 schedules in Playa del Carmen and 14 schedules on the island of Cozumel. The operating hours are Playa del Carmen: From 8:30 am to 9:30 pm. Cozumel Island: From 7:30 am to 8:30 pm. Your ticket is an open ticket, meaning you can choose the best schedule for 6 months (subject to availability and redemption/operating conditions). We are pet friendly, so we have a special area for them. Area with anchors for wheelchairs and special areas and seats for people with different capacities. Pleasant ambient sound, air conditioning and for those who want to enjoy the view of the Caribbean Ocean, we have outdoor areas. An area for luggage storage is available. Your safety is very important to us, which is why travel insurance is included.
What's included
Included
- Travel insurance
- Get free access to the Scenic Tower of Cancun with your Round ticket at the Tourist Fare
- On-board WiFi
- Area for pets.
- All Fees and Taxes
- In-vehicle air conditioning
- Luggage storage section.
- Ferry transfer service
- On-board restrooms
- Special places for persons with disabilities and wheelchairs.
Not included
- Private transportation
- Inland transportation is not included
Where it starts and ends
Meeting point
Playa del Carmen
The Maritime Terminal of Playa del Carmen is located downtown, just at the end of 5th Avenue and the Paseo del Carmen shopping zone. At this terminal, you can take the ferry to Cozumel.
Hotel pickup
No pickup: everyone meets at the start point.
Ends at
Returns to the starting point
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 5 travelers per booking
- Operated by
- Grupo Xcaret
Know before you go
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Transportation options are wheelchair accessible
- Suitable for all physical fitness levels
- Preferential seats and designated spaces for persons with different capacities
- Special area for you and your pet to travel comfortably enjoying the journey
- In the event of a no-show, tickets are non-refundable but can be used on another day.
- Because your security is paramount, the name of the lead traveler on the voucher will be the one who can redeem the purchase.
Photos






What travelers are saying
Outty’s summary of the themes that recur across 105 traveler reviews. Written by us, not quoted from reviewers.
Organization
3 mentionsPickup, timing, and logistics are described as running smoothly.
Traveler reviews
105 verified traveler reviews for Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket. Ratings and reviews provided by Viator and Tripadvisor.
Simple, comfortable, safe, can't ask for more.
I downloaded the app and bought open ended tickets (valid for 6 months). It was easy to use, pull up and scan. There are tickets available in the terminal itself and people selling them in multiple locations. When departing both Cozumel and Playa del Carmen departures are on the second floor and the arrivals are at dock level. The ferry is comfortable, safe, well staffed and air conditioned if you are sitting inside. Double check the times (Xcaret seems to have the most) and make sure that whether you are returning to Playa del Carmen or Cozumel you are early for the last ferry of the night. I would not hesitate to ride it again and book on my own.
Response from the operator: Dear visitor, Thank you for choosing Xcaret Xailing It is fantástic to hear that you found the ticketing process through our app easy and convenient, and that you enjoyed the comfort, safety, cleanliness, and attentive service provided by our team. We also appreciate the helpful information you shared with other travelers regarding the terminal layout, schedules, and planning ahead for the last ferry. Recommendations like these are especially valuable for guests preparing for their journey. At Grupo Xcaret, we strive to make every crossing between Playa del Carmen and Cozumel safe, comfortable, and hassle-free. It means a lot to know that you would choose to travel with us again. We look forward to welcoming you on board for your next journey. Also, we invite you to keep visiting the other Grupo Xcaret parks and tours, such as Xoxi, Xichén, or ATV Xperience, each offering something unique for every type of visitor. For more information, feel free to contact our call center; we’ll be happy to assist you in planning your next adventure. Best regards, Brenda H Customer Service — Grupo Xcaret +52 (998) 883-3143 | US: 855-326-0682
via Tripadvisor
Ferry Playa del Carmen - Cozumel
Great experience, crew very friendly and helpful. Gerry very clean
Response from the operator: Dear Elizabeth, Thank you very much for choosing Xailing! We’re delighted to hear that you had a great journey between Playa del Carmen and Cozumel and that you found our crew friendly and helpful. It’s also wonderful to know that you appreciated the cleanliness of our ferry. At Grupo Xcaret, we are committed to providing safe, comfortable, and enjoyable transportation for all our visitors. We look forward to welcoming you on board again soon. Furthermore, we invite you to keep visiting the other Grupo Xcaret parks and tours, such as Xichén, Xenses, or ATV Xperience, each offering something unique for every type of visitor. For more information, feel free to contact our call center; we’ll be happy to assist you in planning your next adventure. Kind regards, Brenda H. Customer Service — Grupo Xcaret +52 (998) 883-3143 | US: 855-326-0682
via Tripadvisor
Xcaret ferry
Great experience Very clean Very organized Great service
Response from the operator: Dear Alex, Thank you very much for choosing Xailing! We’re delighted to know that you had a great experience and that you appreciated the cleanliness, organization, and service provided by our team. At Grupo Xcaret, we are committed to delivering safe, comfortable, and well-organized journeys for all our visitors. Your kind words inspire us to continue providing exceptional service. We look forward to welcoming you on board again soon. Furthermore, we invite you to keep visiting the other Grupo Xcaret parks and tours, such as Xoximilco, Xenses, or ATV Xperience, each offering something unique for every type of visitor. For more information, feel free to contact our call center; we’ll be happy to assist you in planning your next adventure. Kind regards, Brenda H. Customer Service — Grupo Xcaret +52 (998) 883-3143 | US: 855-326-0682
via Tripadvisor
Great comfortable transportation to Cozumel from Playa del Carmen
We totally enjoyed our trip! The vessels are incredibly modern and comfortable, featuring excellent air conditioning and great staff who are very well organized. Boarding is a breeze with no long waits to get on the ferry, making the whole journey from Playa del Carmen to Cozumel so smooth and pleasant. Highly recommend!
Response from the operator: Dear Vivi, Thank you very much for choosing Xailing! It is fantastic to hear that you enjoyed your journey from Playa del Carmen to Cozumel and that our vessels, facilities, and service contributed to a smooth and comfortable trip. We are happy to know that you appreciated the modern amenities, air-conditioned spaces, efficient boarding process, and the attention provided by our team. At Grupo Xcaret, we strive to offer safe, comfortable, and well-organized transportation for all our visitors. Thank you for your recommendation. We look forward to welcoming you on board again for another pleasant journey across the Caribbean. Furthermore, we invite you to keep visiting the other Grupo Xcaret parks and tours, such as Xenotes, Xenses, or Xplor Fuego, each offering something unique for every type of visitor. For more information, feel free to contact our call center; we’ll be happy to assist you in planning your next adventure. Best regards, Brenda H Customer Service – Grupo Xcaret +52 (998) 883-3143 | US: 855-326-0682
via Tripadvisor
We nevera forget this amazing place
❤️ great We loved we will come back
Response from the operator: Dear Nelson, Thank you so much for your kind words. We’re happy to know that your experience was so memorable and that you loved your time with us. It will be a pleasure to welcome you back for another unforgettable visit. Also, we invite you to keep visiting the other Grupo Xcaret parks and tours, such as Xel-Há, Xenotes, or Xplor Fuego, each offering something unique for every type of visitor. For more information, feel free to contact our call center; we’ll be happy to assist you in planning your next adventure. Kind regards, Brenda H Customer Service – Grupo Xcaret +52 (998) 883-3143 | US: 855-326-0682
via Tripadvisor
Good to know
- Duration
- 0.8 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $33 to $43
- Hotel pickup
- No pickup, meet at start point
- Booked in 30 days
- 38
- Verdict
- Solid Choice
Who runs this experience
Operated by Grupo Xcaret, who run 9 experiences we rank across 5 cities, with an average Outty Ranking of 72.6.
See everything Grupo Xcaret runsWhy this scores 69
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket cost?
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Prices start at $33 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket take?
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Plan for about 0.8 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket worth it?
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It holds an Outty Ranking of 69 out of 100, which we label "Solid Choice". That score blends traveler sentiment (4.6/5 across 109 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 0.8-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket?
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Around 38 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 0.8-hour experience runs outdoors or after sunset.
Where does Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Ride to a life changing cenotes tour, Chichén Itzá, Cenote and Valladolid with Lunch and transportation, From Playa del Carmen ATV Adventure with Ziplines, Cenote. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket?
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Included: Travel insurance; Get free access to the Scenic Tower of Cancun with your Round ticket at the Tourist Fare; On-board WiFi; Area for pets; and All Fees and Taxes. Not included: Private transportation; and Inland transportation is not included. Always check the voucher for the final list before you travel.
Where is the meeting point for Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket?
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The Maritime Terminal of Playa del Carmen is located downtown, just at the end of 5th Avenue and the Paseo del Carmen shopping zone. At this terminal, you can take the ferry to Cozumel. Hotel pickup is not included, so plan your own transport and arrive 15 minutes early.
Will I get instant confirmation and a mobile ticket for Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket wheelchair or stroller accessible?
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The operator notes: Wheelchair accessible; Infants and small children can ride in a pram or stroller; Infants are required to sit on an adult’s lap; and Transportation options are wheelchair accessible. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket if the weather is bad?
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It generally runs rain or shine, so dress for the forecast in Playa del Carmen. Standard cancellation terms apply: free cancellation up to 24 hours before the start.
What do travelers say about Playa del Carmen to Cozumel Xcaret Ferry Service with Open Ticket?
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Across 109 reviews averaging 4.6 out of 5, recurring themes include organization. Pickup, timing, and logistics are described as running smoothly.
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