Phuket: Phi Phi Islands, Maya bay & Khai Island by Speedboat

Wonderful views

Beautiful views and experience in general, but even when you already paid your excursion, in the port they charge you another 400 THB and later they sell you a water shoes! Another 350 , and in reality you don’t need them, they push you to buy them,

Response from the operator: Hi Sofia, Thank you so much for taking the time to share your feedback and for giving us 5 stars! We are thrilled to hear that you enjoyed the beautiful views and the overall experience on the trip. Regarding the extra charges you mentioned, we would love to clarify a couple of details: National Park Fee (400 THB): This is a mandatory fee collected directly by the local park authorities for government entry permits, not a charge from our company. We always aim to keep our guests informed by clearly stating this fee on our booking page as well as in the confirmation email sent prior to the trip. Water Shoes: The vendors at the pier are independent sellers and are not affiliated with our team. While they actively promote their items, purchasing water shoes is completely optional, and you are never required to buy them for the tour. We really appreciate your feedback, as it helps future travelers know what to expect at the port. Thank you again for choosing to tour with us, and we hope to welcome you back again in the future! Best regards, The AnyWhere.tours Team

via Viator

A great experience

The team was awesome. Great guide. One thing to remind that the trip will take 10.5 including hotel pick-up drop

Response from the operator: Dear Amarty, Thank you for the kind words about our team and guide! We're glad you had a great experience exploring the islands. You’re absolutely right to mention the total time. While the tour itself is a set duration, the total day can reach 10.5 hours depending on the traffic conditions and the distance of your hotel from the pier. We appreciate you sharing that tip to help future guests plan their day! Best regards, Thailand Tours Team

via Viator

Must do!

Yo-yo was amazing! Although the ride there was pretty bumpy, the experience itself was incredible. We were taken care of, the staff were incredibly kind and patient and we had unlimited Pepsi/water. Their knowledge is profound and I would 100% reccomend booking here!!

Response from the operator: Dear Jazz, Thank you for the "100% recommendation!" We are so glad you had an incredible time exploring Phi Phi and the islands with us. We’ll be sure to pass your kind words along to Yo-yo and the rest of the crew—they’ll be thrilled to know their knowledge and patience made your trip special. We look forward to seeing you on the water again soon! Best regards, Thailand Tours Team

via Viator

Badly described trip timeframe

Despite some excellent trips with Viator, this one wasn't. I cannot comment on the tour itself - because we had to abandon before boarding the speedboat. It was sold as a "7-hour trip" but when we reached the pier, we were told it would be 8.5-9 hours! Unfortunately, this wouldn't have allowed us sufficient time to get back for our cruise ship departure. A HUGE disappointment, as this was due to be a highlight of our holiday. We'd taken every precaution to ensure timings would work, including an excellent taxi driver to get us to the pier and back. We are hugely grateful to him, for noticing and advising us of the potential risk. Albeit Viator were honourable enough to refund our fee in full (albeit inside their 24 hour stipulation) following our complaint - we incurred a $150 taxi bill and will be always disappointed in missing the trip 😢 VIATOR..... please, please, be more acurate with your advice on timings 🙏🏻 We book these trips a long way in advance, often alongside other criteria, thus relying totally on the description of the trip.

via Viator

Do NOT Book This Tour

The Viator posting for this trip is misleading. It says to be at the dock at 9am and the excursion is 6.5 hours. We booked this tour based on this information as it would give us adequate time to return to our cruise ship which was 1 hour drive on the other side of the island. We arrived via cab at 8:50am to check-in. We were told we would be on the 10am ship and it would be back at 6:00pm. Do the math! That is not 6.5 hours. Our cruise ship sailed at 6:15pm. We could not go on the excursion and make it back in time. We were told we would not be getting a refund. The staff were very rude and dismissive. We are very disappointed.

Response from the operator: Dear Thomas, The tour details on Viator explicitly state the full duration and schedule of this excursion. It is the responsibility of the traveler to ensure their personal schedule, especially tight cruise ship departures, aligns with the tour timing provided before booking. Because this information is clearly listed, we cannot offer refunds for last-minute cancellations due to personal scheduling conflicts. Regarding the staff, we maintain a professional standard and simply reiterated the policy you agreed to at the time of booking. Thailand Tours Team

via Viator