Mega Combo,Zipline,WaterSlide,mudbath,hotsprings,cultural tour.

Awesome Adventure Company and Great Adventure Park !!!

This adventure is an absolute must while in Costa Rica. We stayed at the RIU Palace and the adventure park was about one hour away. Our driver stopped at a very nice strip mall store with t-shirts, souvenirs and a nice coffee shop. It was great pricing and an awesome store with everything you could imagine. The adventure park has it all with a one stop shop with all the adventures right their and lunch too, which was very good. We did the horseback ride, zip lines, coffee tour, water slide, mud baths and ended with the hot springs. Take a pair of hiking shoes and also a pair of water shoes, you will need them both. The lunch was a buffet style with salads, rice, beans and chicken beasts. Then rice pudding to top it off. It was all very plentiful and delicious. This park has a very nice reception area with locker rooms to change into swimsuits and dry off at the end of the day and change into your clothes for the drive home. We can't say enough about the place. We are in our 50's with no kids and had a blast. It is a long day with the adventure park and lunch taking about 5 hours to do it all. Highly recommend this company to drive you their. The driver we had was with us the whole day and never led us down any bad path. A great tour guide.

Response from the operator: Thank you so much for your kind comment about us; it was a pleasure serving you.Pura vida

via Tripadvisor

Frank the Tank

There are many companies that offer the excursions. There are many guys on the beach that offer excursions. They offer them at the resorts too. I decided to go with Frank the Tank. They were on time and I got to do all of the excursions in the Megaplan. There are some companies that are NOT on time at all. This was important to me as I didn't want to not get dinner. Also I wanted to make sure that I got all that I paid for.

via Tripadvisor

Knowledgeable and Fun

I went on this trip with a group of 7 for my birthday. Our tour guide Mainoi was amazing as he was knowledgeable on the animals, plants and overall culture of the area. He was a joy to be around and I would definitely book this excursion again. Thank you!

Response from the operator: Thank you very much for your comment, we appreciate it very much, We are very happy that you enjoyed all the activities and that our guide Mainor provided excellent service.

via Tripadvisor

On 12/8 we booked this...

On 12/8 we booked this excursion with a group of people 2 separate bookings. One with the review below Jillisa C & then mine with a total of 3 people. We received a call from the host stating he could not accommodate our reservation because there wasn’t enough people going and our location was too far. He then told Viator we booked last minute which if the date and time should not be available / be an option to book/ the host calendar should be closed out! Like other host on Viator have cut off times for booking! Our location was also a pick up option / check point , that the host then said was too far and he did not have enough of us going to take us on the trip as it was 3 hours away from us! The minimum amount of people required to book was 2, we booked 2 seperate groups with a total of 5 people. We asked the host for a refund since he was cancelling in which he then HUNG UP the phone and told us to call viator. His story remains inconsistent. The representatives on Viator were also very rude we spoke too and hung up on us twice and also only offered a half refund . They immediately sided with the host said. We never received the services / excursion and THE HOST CANCELLED not us! He is scamming people for there money! Do not book!! I am disputing through my bank. I have booked with Viator on several occasions and am extremely disappointed with the quality of service provided by Viator! Unacceptable!

Response from the operator: Hello, good evening, unfortunately you booked from a place that is not on the pick-up list. When that happens, we try to communicate with the clients to organize the pick-up from the place where they are staying, but when I spoke to that person, Jullisa C, she was with a quite arrogant attitude about the explanation about the way of the pick-up because it is not on the list that is already established and what she asked us is how far Tamarindo was from the volcano where they were located, which was given in an estimated time that is around 2 hours, unfortunately many people are only guided to go to Tamarindo by its nightlife, parties and of course the beach for surfing, but they do not notice that to tour all the activities are between 2 to 3:30 hours and that person asked them To the others, who I imagine were you, the distance was too much and you no longer wanted to go, so I told you that due to cancellation policies, they should make the cancellation request with Viator and that's how it was that same night I received the cancellation request by email. of their respective reservations, which I gave them to accept, it is illogical that I would pick them up the next day if you yourself requested the cancellation by phone and then in writing through viator and both viator and my company are serious companies that follow the processes and policies that are in the reservations, unfortunately you booked late, they made us rush to organize everything for you and in the end because they didn't think it was the distance, they decided to cancel on my part and both returns were accepted and for 50% because you have to make transportation reservations, guide among other things, but I invite you to read all my comments, all people are very satisfied with my services, unfortunately I have 2 bad comments from people who did not even do the activity for their own reasons you and your friend jullisa and many good ones comments from people who have done the activity and were very happy, thank you very much all the comments are well received since we learn from them how to improve to avoid these situations, Pura Vida lifestyle nice night!!

via Viator

DO NOT BOOK

DO NOT BOOK WITH THIS GROUP !!! I received a phone call from this tour operator the night before our excursion. Stating that he could not pick me and additional person up, because it was only 2 people and the distance to pick us up was too far. So I said that was fine and I would just take the refund. Now the tour operator is not answering Viator so I can received a refund and Viator is now giving me a hard time processing a refund when I informed them about this situation. Mind you another group had the same issue and received their refund.

Response from the operator: Hello, good morning, I'm sorry to hear that but that area of ​​Tamarindo is very touristy with many parties, it is also home to many small accommodations like Airbnb and we cannot have all the places on the list, however we try to coordinate the pick-up with the clients either via mail or telephone since many of these places are difficult to access either because of the streets that are too small for the van or because they have a security guard and access needs to be coordinated and another thing is that most activities are very far from Tamarindo between 2 hours to 4 hours of travel, I do remember that when we spoke on the phone you did not listen to me very well or understand me very well but I remember that when you asked me how long it would take you said that it was very long and that you wanted to cancel as your reservation was Last minute for the next day, what I recommended was that he contact Viator customer service to process the reservation because I don't like to be the one who cancels reservations, in fact in more than 4 years of working With Viator I have only canceled one reservation because it is in another province very far away, more than 6 hours away, but it is important that you also say that you have already been given a full refund for that reservation. The house's apologies but we are already working on improve the information so that if your lodging place is not on the list, help us with the exact location through GPS,

via Viator