Marrakech Hot Air Balloon Flight & Berber Breakfast

Super awesome experience....

Super awesome experience. Great breakfast before and after and team is very accommodating. However not all times are ‘sunrise’ we did the 6:30 slot and the sky was already fully in the sky by the time we were up in the air around 8. If you want actual sunrise pick an earlier time like 5:30

via Viator

Great fun had by all!

Early start if you book the "first flight out" but worth it. Really fun experience and easy to book. Quick collection direct from our hotel. Food options limited if you have any intolerances (gluten) so maybe take a snack

via Viator

First time last time

The transport vehicle without AirCon AC, you can imagine your self in car without windows at 40C degrees and the AC of car not working U feel cooking like Tajen The time in ballon too short The altitude not high like others ballon I feel the captain not very experienced because of that she go higher No water even if you want to buy I expect the breakfast more rich

via Tripadvisor

Scammers in the Skies

⚠️⚠️⚠️ WARNING This company is running very dodgy illegal scam operations. They cancel trips and then don't respond to messages until the 24 hour window for full refunds goes by. Then the GetYouGuide policy is that they have to manually contact and chase to process refund to which they purposely don't communicate or cooperate with. After several attempts over the course of 2 days to get through to the guide Youssef, we contacted Youssef from my partners phone and he replied instantly. He thought we were another customer that had "lost their phone" and said if we want it back we have to pay the driver 20€ for them to give it back (the price given in euros this time). I feel very sad for the person who lost their phone and is likely currently being scammed. Also if you don't purchase the flight video option they can charge silly fees of 300 MAD Durham so be careful of hidden costs or things not mentioned in the ads. This is not part of their policy nor part of the GetYourGuide policy. This is fraudulent activity and needs to be reported ASAP to tourism police (brigade touristique) or local police. I've reported also to GetYourGuide as this is a breach of their agreement contract and it is against the Morrocan Law "Article 540 of the Moroccan Penal Code" (Fraud and swindling) There are many other providers for Balloons rides.

Response from the operator: Dear Sophie, We are very surprised by the serious accusations made in this review. You did not fly with Marrakech By Air because your flight was cancelled. When Marrakech By Air cancels a flight due to wind, weather conditions or for safety reasons, the customer is entitled to a 100% refund. The 24-hour customer cancellation policy has nothing to do with a cancellation made by us for safety reasons. Marrakech By Air has been operating in Marrakech for approximately 20 years, and passenger safety has always been our first priority. We do not operate a flight when conditions are not considered safe. A large part of your review concerns a completely different person who had apparently lost a telephone. According to your own review, when you contacted our commercial team from another telephone, our colleague mistakenly believed that you were that other customer. You were therefore referring to a conversation and situation concerning someone else, not your own experience. You do not know the circumstances surrounding that person’s lost telephone, what arrangements had been made, or the complete communication between that customer and our team. It is therefore extremely unfair to use a situation involving another person to publicly accuse Marrakech By Air of “scam”, “fraudulent activity” and illegal operations. We strongly reject these accusations. A cancelled flight due to weather or wind is a safety decision, and when we cancel, the customer receives a 100% refund. After nearly 20 years of operating balloon flights in Marrakech, we take our reputation, our legal obligations and, above all, the safety of our passengers extremely seriously. We will always choose safety over operating a flight in unsuitable weather conditions, and when Marrakech By Air cancels for safety reasons, our customers are fully refunded. We remain proud of the trust that tens of thousands of guests have placed in us over the years and will continue to operate with the same commitment to safety, professionalism and transparency. Kind regards, The Marrakech By Air Team

via Tripadvisor

Hot air balloon sunrise With Berber breakfast

We had an absolutely amazing hot air balloon experience in Marrakech with a traditional Berber breakfast. We were picked up from our hotel and first taken to the first site, where we enjoyed fresh pastries with a choice of coffee or juice while the balloon was prepared. The flight itself was incredible—watching the sun rise over the Atlas Mountains is something we’ll never forget. Captain Elena was brilliant: professional, entertaining, and clearly very experienced. We felt completely safe and well looked after throughout. After landing, we were treated to a delicious traditional Moroccan (Berber) breakfast in a tented camp; authentic, tasty, and the perfect way to end the morning. Highly recommend this experience to anyone visiting Marrakech!

via Viator