London Tootbus Hop-on Hop-off (Optional Thames Cruise)

Very convenient and stops...

Very convenient and stops well marked. Stops coincide with brochure. Audio worked well and very informative.

via Viator

Practical and pleasant way to see London

Great option to see London. Very convenient and staff are all lovely and helpful.

via Tripadvisor

original Hop on hop off. 👎

Purchased tickets from vendor at pick up point in the late evening, was told if purchased now you can take the last boat ride and it won’t count against ticket that was to be used next day and good for 24 hours, ten minutes later at the boat tour the trip was not taken on passengers. Was told if you would like I will put you on the Blue bus route now at no charge and you can use the ticket for the red route next day, along with hop on hop off for the boat round trip cruise. Went on Blue route that first night and driver made us exit bus no where close to starting point saying he was done for the night and had to return to the yard. Next day we used tickets on the Red Route and after taking the tour decided to take the river cruise for a round trip to see the city from the water, well the boat went as far as The Tower of London where once again everyone was made to get off even though it was couple hours before service was scheduled to end for the day. Never could speak with anyone on the street other then the ticket hustlers who could not help in anyway other then to tell us to email the company and we did just that and still waiting on a reply. Not sure if the other honor hop off companies are any better but they can’t be much worse, promise a lot of service and deliver on very few. Not worth the price of admission in my opinion. The guide on the short boat ride begging for tips was pathetic.

Response from the operator: Thank you very much for your review. I'm sorry to hear that your experience was not positive. We really appreciate all customer feedback and will use it to continue improving our service. Tootbus London Team

via Tripadvisor

Disappointing service

We didn't have a good experience with toot bus (the original bus). Granted we were a large group but it took ok several attempts to get on the first bus. One bus had enough room but the driver refused entry. Even another employee said that driver was rude and was going to report him. Later on we waited for over 45 minutes for a bus to arrive at a stop. The bus never came despite seeing several buses from other companies pass by. We ended up having to walk several kms back to our hostel almost missing our dinner. We didn't see another toot bus on the walk back and this was hours before the noted end of operation time

Response from the operator: Thank you so much for your review. I'm sorry to hear that your experience was not entirely positive. We really do appreciate all customer feedback and will use it to continue improving our service for the future. Tootbus London Team

via Viator

Avoid unless you enjoy waiting...

I bought a multi day pass. Monday we did the Red route and it was good. Tuesday we did the Blue route and it was a disaster before we even stopped foot onto the bus. We waited at stop 21 for nearly 30min before a bus finally came, we stepped forward along with another group that was also waiting. The blue route bus driver slowed down but did not stop and kept going. We then had to wait another 30min for another bus to come, which by this time the other group had given up and left. After getting off at Harrods and doing our own thing we returned back to the stop just before 2pm. We waited and waited and found a lovley worker (whom i felt so sorry for as she had copped it from a few people regarding the wait) she told us the bus was 10min away and showed us the tracking. 20min later and the bus finally arrived, so we ended us waiting for basically an 1hr before the bus FINALLY arrived!!! It clearly shows that they prioritise the red route being there most popular to make sure they are running but clearly the blue bus route and most likely the others, the operations team and management couldn't care less, because they would ensure there is enough buses to meet the advised bus running times of 15-20min (as stated on their website). Will never be using this company again.

Response from the operator: Thank you very much for your review. We do try to inform our customers about any events or circumstances that could cause disruption to our service and I'm sorry that we didn't manage to do that in your case. We really appreciate all customer feedback and will use it to continue improving our service. Tootbus London Team

via Tripadvisor