London Murder Mystery Dinner Cruise

Disappointing experience overall

Overall - not worth the money. Disappointed ++++. We would say booking a musical would be a better use of £££ and more fun too!!! Cheesy, which was fine, but the two actors read from a script ~ thought it would be more interactive / solving clues vs being more like a short play. Food was mediocre at best - starter was smoked salmon - tiny ring with loads of salad piled in middle to make it look bigger. Chicken nice but not ever seen lyonnaise potatoes as a dry lump on a plate- veg nice. “Tiramisu” presented like a cheesecake with amaretti on top - v rubbery texture and I didn’t enjoy it. Staff ok however only came around at start for drinks order and no coffee after dinner - quite uncomfortable on disembarking with their at entrance to bridge holding a large platter expecting tips …. My daughter paid a lot of money for this as a Xmas present - would we return ? 100% not!!! My son bought us a similar voucher - we have swiftly exchanged that for a different experience. There are so many immersive experiences to enjoy in London that I strongly urge you to look at all options before spending your hard earned money. If we could have left earlier we would have done…….

Response from the operator: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate the detailed insight you’ve provided. It’s disappointing to learn that the event didn’t live up to the standard you were hoping for, especially given that this was a special Christmas gift. We strive to offer both quality entertainment and dining, so your experience falling short on both counts is something we take seriously. We’re sorry to hear that you found the food to be lacking, this is not the experience we aim to deliver, and we’ll pass your comments along to our kitchen team to review. Regarding the actors, we aim for a balance between immersive and scripted elements, but we understand if it didn’t feel as interactive as you expected. We will also address your feedback on the service, particularly around coffee after dinner and the experience during disembarkation, as we aim to create a comfortable and welcoming atmosphere throughout the event. We truly value your feedback and will use it to improve future experiences. It’s unfortunate that this event didn’t meet your expectations, but we appreciate you giving us the chance to address the issues. If you’d like to discuss your experience further or if you have any additional questions, please don’t hesitate to reach out to us at customercomments@citycruises.com. We genuinely hope you’ll consider giving us another chance in the future. Kind regards City Cruises.

via Tripadvisor

Poor service. Ignored dietary need.

Having attended many murder mystery events I was disappointed. Two actors who were reading from the script. Engaged with the audience but felt very thrown together and we weren’t really sure what was happening most of the time. Nothing seemed to link together. Food tasted wonderful and I was well catered for as a coeliac. However my husband requires low carb for medical reasons and we advised them of this well in advance. However when we arrived the lady in charge said she didn’t know what it meant so just ignored it. This is really poor. They could have easily contacted us to ask but they didn’t bother. Given a complimentary drink to compensate but only when I requested it.

Response from the operator: Hello lauraloz1, Thank you for taking the time to write about your experience on the Murder Mystery Cruise and we are sad to hear it didn't go as expected. We take our customers dietary requirements very seriously and strive to cater to everyone needs. We would like to investigate more into, please can you kindly contact our customer service team at customercomments@citycruises.com and we will look into this further. Kind regards City Cruises

via Tripadvisor

Very poor customer service

I am diabetic which is strictly controlled by diet. We informed the organisers in advance of dietary requirements and phoned to check they understood. Despite this, when we boarded I was told that they didn’t understand the requirement so did not attempt to cater for it. This is lazy and I would not book with this company again.

Response from the operator: Hello nahuja268, Thank you for taking the time to write about your experience on the Murder Mystery Cruise and we are sad to hear it didn't go as expected. We take our customers dietary requirements very seriously and strive to cater to everyone needs. We would like to investigate more into, please can you kindly contact our customer service team at customercomments@citycruises.com and we will look into this further. Kind regards City Cruises

via Tripadvisor

Good food and an interesting experience

Good food and an interesting murder mystery. The detectives kept the audience involved and chose people from the audience that did an awesome job to help with the story.

via Viator

Fabulous evening on the Thames

I booked the murder mystery dinner cruise for my friend’s birthday. The information on the booking confirmation was clear and easy. When we arrived it was a bit difficult to work out exactly where to wait but we then saw a sign saying to wait there until staff came. We were then boarded quickly and very efficiently taken to our table. I had stated that I don’t eat fish or seafood and our host pointed out the different starter for me. I was very pleased when the main course came that they hadn’t given me the vegetarian option as I do eat meat so that was really well organised. The actors wandered through the cabin and chose people to take part, my friend was asked to play a part which she was very happy about. The actual captain of the ship did some announcements- which were very useful and amusing! The acting was gloriously hammy and great fun and they got the dinners involved. At the end we had to work out who had committed the murder. I’m very proud to say I was the only person who guessed correctly - but no spoilers here!! It was an amazing experience that was very well organised, very entertaining and good food all to the amazing backdrop of the river Thames at night

via Tripadvisor