La Paz Whale Shark Snorkeling Tour and Lunch From Los Cabos

So worth it! Gotta do it!

This was a bucket list trip. Swimming so close to these unique sharks was amazing. We knew we were at the tail end of the season so we were a bit worried we might miss them but we saw several and to be honest. It seemed we really only needed one to be able to have the experience swimming along with them. :) so worth it! And aim happy Mexico is carefully protecting them as well.

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Amazing Tour, Unacceptable Treatment at the End

Our La Paz tour with Cabo Adventures was honestly wonderful. The guides, driver, and the rest of the tour staff were friendly, professional, and made sure everyone had a great experience. Until the very end of the day, we would have gladly given this tour 5 stars. Unfortunately, everything changed when we returned to the Cabo Adventures facility. After being dropped off from our tour, my 6-year-old son urgently needed to use the restroom. My nephew took him inside but they were denied entry because they were told they needed a reservation to enter the facility. He explained that we had literally just returned from a Cabo Adventures tour and that a small child simply needed to use the restroom, but they were still turned away. I then went inside to ask why paying customers who had just returned from one of your tours were being denied access to the restroom. The front desk/hostess immediately greeted us with a rude and confrontational attitude, questioning whether we were actually customers because she claimed we weren't wearing the correct wristbands. Ironically, my husband had already gone into the restroom and was never questioned. It wasn't until he came out and showed our reservation that we were finally allowed inside. What happened next was completely unacceptable. As I walked to the restroom, my husband remained nearby watching the soccer game playing on one of the televisions. He clearly overheard the employee call me "pinche vieja pendeja." At no point during our interaction did I raise my voice, insult her, or treat her disrespectfully. I simply asked why a 6-year-old child who had just returned from your tour was being denied access to the restroom. As someone who also works in the tourism industry, I understand that companies have policies and procedures. However, there is never an excuse for an employee to insult a customer, especially in front of a young child. It's incredibly disappointing that one employee's behavior overshadowed what had otherwise been an excellent experience. The rest of the Cabo Adventures team was fantastic, which makes this interaction even more unfortunate. I hope management takes this review seriously and addresses the situation appropriately. No guest should leave an otherwise amazing day remembering being insulted by a member of the staff.

Response from the operator: Thank you for taking the time to share such a detailed review. We are truly pleased to hear that you enjoyed your activity with us and that our guides, driver, and the rest of the team helped make your experience memorable. At the same time, we are sincerely sorry to learn about your experience upon returning to our facilities. While access procedures are in place for operational and security reasons, this should never prevent our team from treating every guest with courtesy, empathy, and professionalism. We are especially concerned by your comments regarding the interaction with our front desk team. The language and behavior you described do not reflect the standards of service we expect from our staff. Your feedback has been shared with our management team so the situation can be thoroughly reviewed and addressed internally. We truly regret that this interaction overshadowed what had otherwise been an enjoyable day for you and your family. Thank you for bringing this to our attention, and for recognizing the efforts of the rest of our team despite this unfortunate experience.

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La Paz Whale Shark Snorkeling Tour

My wife and I had an absolutely unforgettable experience swimming with whale sharks in La Paz, and a huge part of that was thanks to our guide, Joe. From start to finish, Joe was professional, knowledgeable, and genuinely passionate about what he does. He made sure we felt comfortable and safe the entire time, especially before getting in the water. His instructions were clear and reassuring, which made a big difference—especially for first-time swimmers with whale sharks. Once we were in the water, the experience was surreal. Joe did an amazing job positioning us so we could safely and respectfully swim alongside these incredible animals. You can tell he truly cares about both his guests and the well-being of the whale sharks. He also captured amazing photos and videos for us, which we’ll cherish forever. It allowed us to stay present in the moment without worrying about documenting everything ourselves. Overall, this was easily one of the highlights of our trip to Cabo/La Paz. If you’re considering a whale shark tour, I cannot recommend Joe enough—he made the entire experience seamless, safe, and truly magical. Thank you again, Joe! — David & Lisa

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Told wrong pickup time. Left without me. No refund.

I didn’t go. I was super excited. They told me the wrong pickup time over the phone. So I showed up 45 min late. Then refused to refund me my $500. It was my birthday.

Response from the operator: Thank you for sharing your experience, and we’re truly sorry to hear what happened, especially on such an important occasion. We understand how disappointing it must have been to miss the experience due to a timing issue, and we sincerely apologize for the frustration this caused. This is not the experience we want for our guests. We would really appreciate the opportunity to review your case in detail and better understand what occurred with the pickup information. Please contact us directly at info@cabo-adventures.com with your reservation details so we can follow up personally. We truly hope to have the chance to make this right.

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Truly amazing experience

It was our first time in Cabo San Lucas, Mexico. We stayed at the hotel Corazón, which was just a short walk from the marina. The tour guide was super friendly and funny, extremely knowledgeable and passionate about whales. We learned some interesting facts. It was my first time seeing whales breaching. They also took us to see El Arco, served us drinks and a tasty lunch. The tour lasted about 2 1/2 hours. Best part of our vacation. Truly amazing experience! I highly recommend this tour.

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