Isla Mujeres Premium Catamaran Tour with transportation from Playa del Carmen

amazing activity , fee problem for foreign currency

We had an amazing time on the Isla Mujeres Premium Catamaran Tour! 🌴🌊 The catamaran was beautiful, the water was absolutely stunning, and the whole experience was fun, relaxing, and well organised. The transportation from Playa del Carmen was very convenient, and the crew were friendly and helpful throughout the day. A perfect way to enjoy the Caribbean and explore Isla Mujeres. Highly recommended! ⭐⭐⭐⭐⭐ however, the only problem was the fee at the marina, where each person supposed to pay $25USD and we were 2 people, and we were charged $70USD instead of $50USD, i don’t wanna throw people off because it was a great activity probably the best one we did but when you’re on vacation you don’t expect these charging problems. always double check the currency and how much you’re paying.

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The boat was very small....

The boat was very small. Not enough shade. No chairs either. From what my family said is that the drinks were watered down too.

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Overrated island, won’t be back.

The drive on the shuttle was horrendous. Hot, no air conditioning and we packed the van so full two had to sit up front with the driver. Nauseating to say the least. The catamaran was beautiful, the staff were attentive and friendly. We were asked to come and take pictures not realizing we were going to be sold to later. We didn’t bother looking at them and this seemed to upset the staff when we politely declined reviewing them. The water was absolutely stunning. The most perfect aquamarine but it was a choppy day. Nonetheless the staff on the Toucan were attentive and kept drinks flowing. Lunch was on the island of isla mujeres after showing us our meeting point which so conveniently was a souvenir shop and jewelry store. Regardless, the staff weren’t pushy and told us to be careful of scammers on the streets. They see your wristband from your hotel and call out “hey I know you from the _____ hotel!” They don’t know you, it’s a ploy to get you to come and talk and buy. The lunch was mediocre at best. Nothing to write home about. The free 2 hour island time was spent walking around getting harassed by shop owners saying “hey lady” and “come here beautiful” and asking you to try free tequila. We could get a chair on the beach because they were all taken and they charge you to sit on a beach chair, so we were forced to walk around getting harassed in the heat. There is literally nothing to do on the island and it’s pretty dirty. It’s all tourist shops and souvenir places. Avoid. Boat ride back was fun. If we could have just done the boat, it would have been great. Shuttle ride back to riviera maya was another 2 hour drive. This time we sat up front and got a slice of air conditioning. Those poor people in the back :(

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Playa Del Carmen to Isla Mujeres

First off, the service and staff were great. The drinks stayed flowing and the crew made sure everyone was taken care of the whole trip. But… as far as the catamaran & excursion. It seemed like they were an up-and-coming business. (Which is understandable). What we disliked the most was the time we got to spend at Isla Mujeres. We booked thinking we had hours to shop, bar hop and enjoy the beach and that wasn’t the case at all. When we docked at IM we were only given 1 hour to do what we wanted, but we felt limited on how far we could go. And that hour flew by. We got back on the catamaran to go to another spot in Isla Mujeres and that pretty much ruined the trip and made us regret booking. We docked at what looked like an abandoned beach club. One guy even said it looked like the place Mexico forgot about. This is also where they had the buffet and the food was horrible, along with the ppl there trying to pressure the guest into tipping. We just found a spot to chill and just waited for everyone to get back on the catamaran to head back. Would not recommend this trip especially if you’re staying in Playa Del Carmen. The 1.5-2 hour ride isn’t worth it in my opinion. The hospitality and drinks during the sail was the only good thing about this excursion.

Response from the operator: We appreciate your valuable feedback, dear traveler. Our staff undergoes constant training to ensure we always provide excellent service to our guests. The various ways in which our drinks are prepared are fantastic—something other travelers enjoy just as much as you did. On the other hand, we regret that you did not have enough time to explore the island. We can offer you a private service to minimize travel time between the beach and Cancún—specifically, a private catamaran—so that you have much more time to discover the beauty of our Isla Mujeres, go shopping, and check out the local bars, as there are some very attractive spots located right near the beach. Although three months have passed since your visit, please feel free to write to us so we can schedule a date for you. Don't let this opportunity pass you by: come experience our Caribbean paradise, enjoy the crystal-clear waters, go snorkeling, explore Isla Mujeres, and take a cruise aboard one of our catamarans. Catamaran Cozumel, Cancun, Isla mujeres Joluga Catamaran ToursMayanRivieramx

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Isla mujeres great be carful at the port

Catamaran crew very good , port experience not that great, they charged us for the tax 25 each instead of 20 and then an extra 10 for each of us really didn’t understand the reason and I do speak English and Spanish. We were late because our chofer got a flat tire , it was not his fault and he was great but I did not have time to argue with the person at the port, it felt not right since you don’t get a receipt I felt the person at the port pocket 70 dollars

Response from the operator: Thank you for sharing these comments. Our team receives ongoing training to improve our service to travelers. Government fees paid at the counter vary depending on the currency used. Roadside incidents are not anticipated, but our team is prepared to provide immediate solutions with a positive attitude. For receipts, simply request them at the time of payment, and our team will be happy to issue them, or you can request them via email. Catamaran Cozumel, Cancun Isla Mujeres.

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