Isla Mujeres Premium Tour in Private Catamaran with Lunch

DO NOT BOOK. THEY ARE LYING THIEVES.

We booked a PRIVATE tour for November 12th. On Tuesday November 11th I received a message that the port was closed so we rebooked for November 14. On the DAY OF the tour, they told us we would be UNABLE to take a private tour because the port only allowed large shared vessels. They offered us to go on a SHARED tour with a lot of other people, but without any financial refund. We paid over $1,000 for a private tour and the shared tour was significantly cheaper. We didn’t want to pay over $1,000 to still be on a boat with other people. They never told me ahead of time that I was unable to take my private tour UNTIL I showed up THE DAY OF. We booked a PRIVATE tour and were NOT able to go. They told me to my face I could either get on the shared boat tour or get a FULL refund. When I requested my refund they only approved 50% because of “operational costs and last minute cancellation”. What operation?! The boat we had booked wasn’t even there. The only boat there was the shared boat. I’m assuming they never told me ahead of time because I would have cancelled with proper notice and they would have been forced to give me my full refund. Instead, they waited until last minute so if I didn’t take the CRAP option they gave me, it would look like it was my fault and they could get $525 for NOT EVEN TAKING ME ON A PRIVATE TOUR. A BUNCH OF LYING THEIVES

Response from the operator: We apologize for the inconvenience. We've reached this point because we are responsible people. You should have canceled on the day of your event if the weather didn't permit the activity. Changing the date and not showing up generates operational costs, so we refunded 50% of your ticket. Not refunding anything would be an abuse of our power. Shared or private catamaran tours to Isla Mujeres. Our team is trained to give you the attention you deserve. Catamaran Cozumel, Cancun E isla mujeres Joluga Catamaran.

via Tripadvisor

Great Experience!

Book a catamaran experience, you won't regret it! The crew was great. Great hospitality, great service, and great energy! The snorkeling experience was my favorite part. We also rented golf carts while we visited Isla Mujeres during the tour and glad we did.

via Tripadvisor

Excellent Crew, Old Boat, Good snorkeling, Old Resort with a gross buffet.

Alex and the crew were amazing. The catamaran was very old and not like the picture. The snorkeling was great, it was at a shipwreck. The second isla Mujeres stop was good. Don’t lie they drop you off literally in a jewelry store for the meetup place. Lastly, the last stop was terrible. It was a run down resort with sunken boats, blaring music and a buffet. The buffet was stale hot dogs, spaghetti, watermelon, and cold pizza that you would get in 3rd grade. We did not eat. The drink did not have alcohol. The third spot was the reason I’m writing the review. Please find another spot. I would not choose this tour again as there are better options for the ~$1k USD price point. I wish I would’ve booked the isla mujeres excursion from my resort. Same price. Newer boat and transportation is included. The crew and Alex were great and helped out a lot at the snorkel site.

Response from the operator: The most valuable thing is our team, which is constantly training, taking care of you, serving you, and ensuring you have a great day of your vacation. The rest is important: enjoying a good snorkel and getting to know Isla de las Mujeres. Everything has a meeting point. The food is typical of the region, with other options to try. Don't miss out on sailing our crystal-clear waters when you come to our beautiful Cancun and Isla Mujeres Catamaran.

via Tripadvisor

Private Day of Fun

We had Joel, Boris and Jesus as our crew and had a wonderful day out of the ocean. Jesus is a skilled captain and Joel kept us organized and in Beer. Boris - well how he managed to make us all look good in the pictures I don’t know. He kept our cups filled and went into the water with Joel to keep us safe during snorkelling. And when Boris unfurled that sail and we swept across the water with the ocean spray - the day was complete. Thank you to Joluga and the team for an awesome day and great memories.

Response from the operator: Thank you for your comment. Our team appreciates it. Our team is trained to serve you and ensure you have a wonderful day. Seize your time and enjoy the beautiful waters of the Caribbean. Discover the wonders that Isla Mujeres has in store for you. Joluga Catamaran Catamaran Cozumel, Cancun e isla mujeres.

via Tripadvisor

Boat, snorkel, shop

Awesome trip! Super fun, with a great crew and awesome service. Would highly recommend! You will not regret it :-) crew was the best

Response from the operator: Another family visits us and leaves delighted with the service. Our warmth and experience make the difference. Thank you for your comments, and we hope to welcome you back. Catamaran Cancun Isla Mujeres Joluga Travel.

via Tripadvisor