
Ground Zero 911 Memorial+ Optional One World Observatory
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September 2026
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Who is going?
Adults
Age 13 and over
Children
Age 12 and under
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Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
3.6/5
Based on 36 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Ground Zero 911 Memorial+ Optional One World Observatory worth booking?
Ground Zero 911 Memorial+ Optional One World Observatory is a 1.5-hour experience in New York, United States, from $40 per person. It scores 46 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.6/5 rating across 36 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 46 / 100
- Rating
- 3.6/5 (36)
- Duration
- 1.5 hours
- From
- $40 per person
Discover the story of 9/11 with a local guide as you visit Ground Zero and pay tribute at the 9/11 Memorial Pools honoring the victims and first responders. Visit St. Paul's Chapel, which survived the attacks and became
What you get
About this experience
Discover the story of 9/11 with a local guide as you visit Ground Zero and pay tribute at the 9/11 Memorial Pools honoring the victims and first responders. Visit St. Paul's Chapel, which survived the attacks and became a place of hope for families searching for loved ones, and stop by the nearby fire station memorial dedicated to the bravery of first responders. Learn how the events of that day unfolded, how the memorial was created on the Twin Towers’ footprint, and see the resilient “Survivor Tree.” This leisurely walking tour also explores historic Downtown Manhattan, including Battery Park, Wall Street, Federal Hall, the New York Stock Exchange, and the Financial District, where George Washington was inaugurated as president. Upgrade your ticket for anytime entry to One World Observatory, offering panoramic views of Manhattan and New York Harbor, valid for 7 days after your tour.
What's included
Included
- World Trade Center
- Local tour guide
- 90-minute Walking Tour
- Anytime Entry to One World Observatory (if option chosen)
- 9/11 Memorial Pools
- Ground Zero
- Survivor Tree
Not included
- Ticket for the 9/11 Museum
- Gratuities
What you'll see and do
World Trade Center's Liberty Park
Visit the ground zero and 911 Memorial Pools
90 minutes here · Admission included
One World Trade Center
Entrance to One World Trade if this option is choosen
Pass by without stopping
The National 9/11 Memorial & Museum
Museum tickets to 911 Museum is an additional cost
Pass by without stopping
Wall Street
Walk by Wall Street and the Stock Exchange
Pass by without stopping
Battery Park
Tour Starts across the Street from Battery Park
Pass by without stopping
National Museum of the American Indian
Walk by
Pass by without stopping
Charging Bull
Walk By
Pass by without stopping
Where it starts and ends
Meeting point
New York
Please meet the tour guide in front of Starbucks Coffee 15 Minutes prior to the tour departure
Hotel pickup
No pickup: everyone meets at the start point.
Ends at
Please meet the tour guide in front of Starbucks Coffee 15 Minutes prior to the tour departure
Options you can book
911 Tour & 1 World Observation
This option is the full walking tour of the 9/11 Memorial Pools, points of interest from 9/11 and Ground Zero and also includes the entry ticket to the One World Observatory.
9/11 Memorial & Ground Zero
This option is the full walking tour of the 9/11 Memorial Pools, Points of interest from 9/11 and Ground Zero. It does NOT include the entry ticket to the One World Observatory.
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- Attractions4us LLC
Know before you go
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
- The time/date you chose is the time/date of the Walking Tour.
- The Walking Tour operates in all weather conditions, so please dress accordingly
- The Walking Tour covers about 0.6 miles (1 km)
- If the option including Anytime Entry to One World Observatory is chosen, most people spend 60-90 minutes at the Observatory. Your entry voucher is barcoded. Present it at the Observatory ticket office for a ticket for the next available entry time or anytime after that – up to 7 days from your scheduled date.
- One World Observatory is normally open daily 9am-9pm – but check opening hours for the day you plan to visit. Last entry is 1 hour before closing time
- Guests under 17 must be accompanied by an adult
Photos






What travelers are saying
Outty’s summary of the themes that recur across 36 traveler reviews. Written by us, not quoted from reviewers.
The guide
4 mentionsTravelers single out the guide as the reason the experience works.
Knowledge and storytelling
3 mentionsReviewers describe the commentary as informative rather than scripted.
Traveler reviews
36 verified traveler reviews for Ground Zero 911 Memorial+ Optional One World Observatory. Ratings and reviews provided by Viator and Tripadvisor.
Ray R and 911 tour was great
Ray R was a great guide. The 1.5 hour tour was full of great info. Worth the time and money. Brian from the lone star state
via Tripadvisor
This place is an absolute must for anybody visiting NYC it is very sad and confronting place but so well done and so respectfull
Was my number 1 thing on my list to do when I visited NYC this place is a must and is absolutely incredibly well done.
via Tripadvisor
9-11 guided tour
Tour included guide on headsets. Was extremely knowledgeable very eye opening if sombre experience
via Tripadvisor
Do not purchase!
The lady we had was very nice, but unfortunately that was the only positive part of this experience. I paid for tickets that were never provided to me, and when I contacted customer service, they refused to issue a refund or take responsibility for the mistake. This ended up wasting an entire day of our trip, and to make matters worse, I had to purchase tickets a second time just to enter the memorial. Paying twice for the same attraction is completely unacceptable. Save yourself the frustration, time, and money and book elsewhere.
Response from the operator: Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your visit and understand how frustrating it must have been to feel that you did not receive what you expected, especially after having to make additional arrangements during your trip. We always aim to provide clear information about what is included with each ticket, and we regret any confusion that may have occurred in this case. For future bookings, we kindly recommend carefully reviewing the ticket inclusions and details before purchase to ensure they match your expectations for entry and access. We appreciate your comments about your guide and are glad to hear she was kind and helpful, even though the overall experience did not meet your expectations. Your feedback will be shared with the relevant team as we continue working to improve clarity and communication for our guests. Thank you again for sharing your experience.
via Viator
911 walk and tour
Weather was not good which made the walk less enjoyable.
Response from the operator: Thank you for sharing your feedback. We’re sorry the weather did not cooperate during your visit, as we understand it can definitely affect the overall walking experience. We still hope you were able to enjoy the meaningful history and atmosphere of the Ground Zero Memorial. Thank you for joining the tour, and we hope to welcome you again in better weather conditions for an even more enjoyable experience.
via Tripadvisor
Good to know
- Duration
- 1.5 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $40 to $120
- Hotel pickup
- No pickup, meet at start point
- Booked in 30 days
- 13
- Verdict
- Worth a Look
Why this scores 46
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Ground Zero 911 Memorial+ Optional One World Observatory: questions travelers ask
Practical detail on this experience, plus the wider planning questions for New York.
How much does Ground Zero 911 Memorial+ Optional One World Observatory cost?
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Prices start at $40 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in New York usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Ground Zero 911 Memorial+ Optional One World Observatory take?
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Plan for about 1.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in New York is not rushed.
Is Ground Zero 911 Memorial+ Optional One World Observatory worth it?
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It holds an Outty Ranking of 46 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.6/5 across 36 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in New York, and how flexible the cancellation terms are.
Can I cancel or reschedule Ground Zero 911 Memorial+ Optional One World Observatory?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Ground Zero 911 Memorial+ Optional One World Observatory suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 1.5-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Ground Zero 911 Memorial+ Optional One World Observatory?
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Around 13 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in New York can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in New York and add a light layer if any part of the 1.5-hour experience runs outdoors or after sunset.
Where does Ground Zero 911 Memorial+ Optional One World Observatory start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central New York within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in New York?
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New York has more bookable experiences than any other city on Outty, and the quality spread is brutal. Observation decks are commoditised, so we score them on timed-entry reliability and sunset slots. Food tours and borough walks are where the ranking really separates operators, and the top scores in the city all come from small-group guides. On Outty we rank every New York experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Grand Canyon VIP Helicopter Tour, Half-Day Bus Tour of NYC Top Highlights, NYC Bus Tour of Brooklyn, Bronx, Queens: Art, Food & Sports. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit New York?
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September to early November, and late April through June. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in New York?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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