Ground Zero 911 Memorial+ Optional One World Observatory in New York
New York, United States

Ground Zero 911 Memorial+ Optional One World Observatory

Outty Ranking 46 3.6 · 36 traveler reviews1.5 hoursFrom $40

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September 2026

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Adults

Age 13 and over

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Age 12 and under

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From, per person$40
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Outty Ranking

46/100

Worth a Look. Our proprietary evaluation. How we score

Traveler rating

3.6/5

Based on 36 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is Ground Zero 911 Memorial+ Optional One World Observatory worth booking?

Ground Zero 911 Memorial+ Optional One World Observatory is a 1.5-hour experience in New York, United States, from $40 per person. It scores 46 out of 100 on the Outty Ranking, which we label “Worth a Look, based on a 3.6/5 rating across 36 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
46 / 100
Rating
3.6/5 (36)
Duration
1.5 hours
From
$40 per person

Discover the story of 9/11 with a local guide as you visit Ground Zero and pay tribute at the 9/11 Memorial Pools honoring the victims and first responders. Visit St. Paul's Chapel, which survived the attacks and became

What you get

    About this experience

    Discover the story of 9/11 with a local guide as you visit Ground Zero and pay tribute at the 9/11 Memorial Pools honoring the victims and first responders. Visit St. Paul's Chapel, which survived the attacks and became a place of hope for families searching for loved ones, and stop by the nearby fire station memorial dedicated to the bravery of first responders. Learn how the events of that day unfolded, how the memorial was created on the Twin Towers’ footprint, and see the resilient “Survivor Tree.” This leisurely walking tour also explores historic Downtown Manhattan, including Battery Park, Wall Street, Federal Hall, the New York Stock Exchange, and the Financial District, where George Washington was inaugurated as president. Upgrade your ticket for anytime entry to One World Observatory, offering panoramic views of Manhattan and New York Harbor, valid for 7 days after your tour.

    What's included

    Included

    • World Trade Center
    • Local tour guide
    • 90-minute Walking Tour
    • Anytime Entry to One World Observatory (if option chosen)
    • 9/11 Memorial Pools
    • Ground Zero
    • Survivor Tree

    Not included

    • Ticket for the 9/11 Museum
    • Gratuities

    What you'll see and do

    1. World Trade Center's Liberty Park

      Visit the ground zero and 911 Memorial Pools

      90 minutes here · Admission included

    2. One World Trade Center

      Entrance to One World Trade if this option is choosen

      Pass by without stopping

    3. The National 9/11 Memorial & Museum

      Museum tickets to 911 Museum is an additional cost

      Pass by without stopping

    4. Wall Street

      Walk by Wall Street and the Stock Exchange

      Pass by without stopping

    5. Battery Park

      Tour Starts across the Street from Battery Park

      Pass by without stopping

    6. National Museum of the American Indian

      Walk by

      Pass by without stopping

    7. Charging Bull

      Walk By

      Pass by without stopping

    Where it starts and ends

    Meeting point

    New York

    Please meet the tour guide in front of Starbucks Coffee 15 Minutes prior to the tour departure

    Hotel pickup

    No pickup: everyone meets at the start point.

    Ends at

    Please meet the tour guide in front of Starbucks Coffee 15 Minutes prior to the tour departure

    Options you can book

    • 911 Tour & 1 World Observation

      This option is the full walking tour of the 9/11 Memorial Pools, points of interest from 9/11 and Ground Zero and also includes the entry ticket to the One World Observatory.

    • 9/11 Memorial & Ground Zero

      This option is the full walking tour of the 9/11 Memorial Pools, Points of interest from 9/11 and Ground Zero. It does NOT include the entry ticket to the One World Observatory.

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    en
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 15 travelers per booking
    Operated by
    Attractions4us LLC

    Know before you go

    • Infants and small children can ride in a pram or stroller
    • Service animals allowed
    • Public transportation options are available nearby
    • Infants are required to sit on an adult’s lap
    • Suitable for all physical fitness levels
    • The time/date you chose is the time/date of the Walking Tour.
    • The Walking Tour operates in all weather conditions, so please dress accordingly
    • The Walking Tour covers about 0.6 miles (1 km)
    • If the option including Anytime Entry to One World Observatory is chosen, most people spend 60-90 minutes at the Observatory. Your entry voucher is barcoded. Present it at the Observatory ticket office for a ticket for the next available entry time or anytime after that – up to 7 days from your scheduled date.
    • One World Observatory is normally open daily 9am-9pm – but check opening hours for the day you plan to visit. Last entry is 1 hour before closing time
    • Guests under 17 must be accompanied by an adult

    Photos

    Ground Zero 911 Memorial+ Optional One World Observatory in New York, photo 2Ground Zero 911 Memorial+ Optional One World Observatory in New York, photo 3Ground Zero 911 Memorial+ Optional One World Observatory in New York, photo 4Ground Zero 911 Memorial+ Optional One World Observatory in New York, photo 5Ground Zero 911 Memorial+ Optional One World Observatory in New York, photo 6Ground Zero 911 Memorial+ Optional One World Observatory in New York, photo 7

    What travelers are saying

    Outty’s summary of the themes that recur across 36 traveler reviews. Written by us, not quoted from reviewers.

    The guide

    4 mentions

    Travelers single out the guide as the reason the experience works.

    Knowledge and storytelling

    3 mentions

    Reviewers describe the commentary as informative rather than scripted.

    Traveler reviews

    36 verified traveler reviews for Ground Zero 911 Memorial+ Optional One World Observatory. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    20
    4 star
    3
    3 star
    2
    2 star
    2
    1 star
    9
    Sort
    Brian A · August 2026

    Ray R and 911 tour was great

    Ray R was a great guide. The 1.5 hour tour was full of great info. Worth the time and money. Brian from the lone star state

    via Tripadvisor

    Natasha J · July 2026

    This place is an absolute must for anybody visiting NYC it is very sad and confronting place but so well done and so respectfull

    Was my number 1 thing on my list to do when I visited NYC this place is a must and is absolutely incredibly well done.

    via Tripadvisor

    tmerris · June 2026

    9-11 guided tour

    Tour included guide on headsets. Was extremely knowledgeable very eye opening if sombre experience

    via Tripadvisor

    Kiara_D · June 2026

    Do not purchase!

    The lady we had was very nice, but unfortunately that was the only positive part of this experience. I paid for tickets that were never provided to me, and when I contacted customer service, they refused to issue a refund or take responsibility for the mistake. This ended up wasting an entire day of our trip, and to make matters worse, I had to purchase tickets a second time just to enter the memorial. Paying twice for the same attraction is completely unacceptable. Save yourself the frustration, time, and money and book elsewhere.

    Response from the operator: Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your visit and understand how frustrating it must have been to feel that you did not receive what you expected, especially after having to make additional arrangements during your trip. We always aim to provide clear information about what is included with each ticket, and we regret any confusion that may have occurred in this case. For future bookings, we kindly recommend carefully reviewing the ticket inclusions and details before purchase to ensure they match your expectations for entry and access. We appreciate your comments about your guide and are glad to hear she was kind and helpful, even though the overall experience did not meet your expectations. Your feedback will be shared with the relevant team as we continue working to improve clarity and communication for our guests. Thank you again for sharing your experience.

    via Viator

    Steve C · May 2026

    911 walk and tour

    Weather was not good which made the walk less enjoyable.

    Response from the operator: Thank you for sharing your feedback. We’re sorry the weather did not cooperate during your visit, as we understand it can definitely affect the overall walking experience. We still hope you were able to enjoy the meaningful history and atmosphere of the Ground Zero Memorial. Thank you for joining the tour, and we hope to welcome you again in better weather conditions for an even more enjoyable experience.

    via Tripadvisor

    Good to know

    Duration
    1.5 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $40 to $120
    Hotel pickup
    No pickup, meet at start point
    Booked in 30 days
    13
    Verdict
    Worth a Look

    Why this scores 46

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)27
    Review evidence (18% weight)46
    Booking momentum (14% weight)39
    Value for money (12% weight)66
    Listing quality (10% weight)85
    Local standing (8% weight)0
    Booking flexibility (8% weight)100

    Ground Zero 911 Memorial+ Optional One World Observatory: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for New York.

    How much does Ground Zero 911 Memorial+ Optional One World Observatory cost?

    +

    Prices start at $40 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in New York usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does Ground Zero 911 Memorial+ Optional One World Observatory take?

    +

    Plan for about 1.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in New York is not rushed.

    Is Ground Zero 911 Memorial+ Optional One World Observatory worth it?

    +

    It holds an Outty Ranking of 46 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.6/5 across 36 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in New York, and how flexible the cancellation terms are.

    Can I cancel or reschedule Ground Zero 911 Memorial+ Optional One World Observatory?

    +

    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is Ground Zero 911 Memorial+ Optional One World Observatory suitable for kids and families?

    +

    Yes, all ages are welcome. Families should still weigh the 1.5-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book Ground Zero 911 Memorial+ Optional One World Observatory?

    +

    Around 13 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in New York can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in New York and add a light layer if any part of the 1.5-hour experience runs outdoors or after sunset.

    Where does Ground Zero 911 Memorial+ Optional One World Observatory start and how do I get there?

    +

    The exact meeting point and directions are on your voucher once you book, and they sit in central New York within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in New York?

    +

    New York has more bookable experiences than any other city on Outty, and the quality spread is brutal. Observation decks are commoditised, so we score them on timed-entry reliability and sunset slots. Food tours and borough walks are where the ranking really separates operators, and the top scores in the city all come from small-group guides. On Outty we rank every New York experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Grand Canyon VIP Helicopter Tour, Half-Day Bus Tour of NYC Top Highlights, NYC Bus Tour of Brooklyn, Bronx, Queens: Art, Food & Sports. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit New York?

    +

    September to early November, and late April through June. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in New York?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

    +

    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

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