Ground Zero Museum Workshop Tour
Traveler rating
4.7/5
Based on 483 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Ground Zero Museum Workshop Tour worth booking?
Ground Zero Museum Workshop Tour is a 1.5-hour experience in New York, United States, from $35 per person. It scores 72 out of 100 on the Outty Ranking, which we label “Strongly Recommended”, based on a 4.7/5 rating across 483 reviews. This booking is non-refundable, so pick your date carefully. Same-day spots are currently showing.
- Outty Ranking
- 72 / 100
- Rating
- 4.7/5 (483)
- Duration
- 1.5 hours
- From
- $35 per person
Visit the 5-star rated Ground Zero Museum Workshop for an intimate and detailed and introduction to the “Real Ground Zero” and to things you won't see at the nearby 9/11 Memorial & Museum. The “kid-friendly” non-graphic imagery, 100 audio stories, Ground Zero artifacts and rare photos housed in this non-profit museum exhibit the heroic efforts of the FDNY firefighters on that fateful day in 2001 and the 9-month “Recovery Period." See the "Bible Page" and the "Frozen Clock." Winner of TripAdvisor’s “Top 25 Museums in the USA” award in 2013 & 2014, this is the only place you can actually pick up and hold Ground Zero artifacts, a chilling reminder for adults and a chance for young children to learn about a significant moment in history. Located in the historic Meatpacking District on West 14th street near the High Line Park and Chelsea Market Eateries. Known world-wide as the "Biggest LITTLE Museum in New York." Images by the Official Photographer at Ground Zero.
What you get
About this experience
Visit the 5-star rated Ground Zero Museum Workshop for an intimate and detailed and introduction to the “Real Ground Zero” and to things you won't see at the nearby 9/11 Memorial & Museum. The “kid-friendly” non-graphic imagery, 100 audio stories, Ground Zero artifacts and rare photos housed in this non-profit museum exhibit the heroic efforts of the FDNY firefighters on that fateful day in 2001 and the 9-month “Recovery Period." See the "Bible Page" and the "Frozen Clock." Winner of TripAdvisor’s “Top 25 Museums in the USA” award in 2013 & 2014, this is the only place you can actually pick up and hold Ground Zero artifacts, a chilling reminder for adults and a chance for young children to learn about a significant moment in history. Located in the historic Meatpacking District on West 14th street near the High Line Park and Chelsea Market Eateries. Known world-wide as the "Biggest LITTLE Museum in New York." Images by the Official Photographer at Ground Zero.
What's included
Included
- Seating
- Walk-through of 9/11 artifacts with museum guide
- Holding / Photographing Rare Artifacts
- BOSE Self-Guided Audio Tour in 4 languages
- Free Water
Not included
- Gratuities
- Souvenir photos (available to purchase)
- Hotel pickup and drop-off
What you'll see and do
Ground Zero Museum Workshop
The Ground Zero Museum Workshop in the Meat-Packing District on West 14th Street features stunning images, rare video and remnants from the Ground Zero Recovery Period, all packed into an intimate and emotional space. On display are 100 of Gary Marlon Suson's most well-known images, including the charred Genesis 11: Tower of Babylon Bible Page found in the WTC rubble, the Frozen Clock stuck at 10:02am, marking the collapse of the South Tower and several FDNY Honor Guard images. The actual clock itself is also on display in the museum. The only all-access, sanctioned photographer at Ground Zero, Suson's one-of-a-kind, 3-D photo installations place viewers into the "hole" at Ground Zero. Visitors are also allowed the rare opportunity to pick up and hold World Trade Center steel and window glass. Tours are limited to just 25 people, and include a powerful 15-minute video. The Ground Zero Museum is about 5-minutes from Ground Zero via the "E" train. Daily tours last about 90 minutes and include the intimate stories behind 100 images and remnants. This is a "don't-miss" museum that touches the heart of young and old alike. No graphic or morbid images are displayed and the museum is known for its sensitivity to a very tough subject matter. Suitable for children.
Admission included
Where it starts and ends
Meeting point
New York
Departure Point: Ground Zero Museum Address: 420 West 14th Street, Floor 2 New York, NY 10014 Directions: • 2nd floor (Ringer #3) • Museum is located between 9th Avenue and Washington Street Dates: Wednesday-Sunday
Hotel pickup
No pickup: everyone meets at the start point.
Ends at
Departure Point: Ground Zero Museum Address: 420 West 14th Street, Floor 2 New York, NY 10014 Directions: • 2nd floor (Ringer #3) • Museum is located between 9th Avenue and Washington Street Dates: Wednesday-Sunday
Before you book
- Cancellation
- All sales are final. No refund is available for cancellations.
- Languages
- en, it, fr, es
- Ticket
- Mobile Only
- Runs on
- Wed, Thu, Fri, Sat, Sun
- Group size
- Up to 15 travelers per booking
- Operated by
- 9/11 Museum Workshop: 100 Images & Artifacts Exhibit
Know before you go
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Suitable for all physical fitness levels
- Cameras / Photography are allowed but no videotaping, no phonecalls, food or drink allowed on tours
- Due to security and space concerns, all backpacks and bags must be stored at the front of the museum during the tour. 100% safe and crime-free
- This does NOT include admission to the 9/11 Memorial and Museum. The Ground Zero Museum Workshop was established in 2005 and focuses heavily on the 9-month dig for the missing of the September 11 tragedy
- There are only TWO Museums in NYC for September 11. Ground Zero Museum Workshop is a separate tour/experience from the 9/11 Memorial Museum
- Audio Tours in Spanish, French, Italian and French - (included)
- Member of TripAdvisor's "Hall of Fame" Rated 5-Stars
- Kid-Friendly and Parent-Approved. Non-graphic. The BOSE audio guide holds the attention of young children.
- Only 9/11 Museum to allow guests to pick up and hold / photograph rare artifacts
- "Top 25 Museums in the USA" Award Winner on TripAdvisor (2-time Winner)
- All Images by the Official Photographer at Ground Zero (FDNY)
- Located 4 subway stops from World Trade Center ("E" Subway) in the Meatpacking District. Near Chelsea Market Eateries and the High Line Park.
- Not your typical Museum Experience. In-depth and detailed with 100 BOSE Audio Stories behind each image and artifact
Photos
What travelers are saying
Outty’s summary of the themes that recur across 482 traveler reviews. Written by us, not quoted from reviewers.
Knowledge and storytelling
8 mentionsReviewers describe the commentary as informative rather than scripted.
The guide
4 mentionsTravelers single out the guide as the reason the experience works.
Traveler reviews
482 verified traveler reviews for Ground Zero Museum Workshop Tour. Ratings and reviews provided by Viator and Tripadvisor.
Make sure not to miss it !
It is difficult to put in words what you feel when visiting this museum because it is so moving ... you're back 25 years ago in the worst tragedy that ever happened. It is about "real" things. The owner/creator of the museum is fantastic.
via Tripadvisor
Once in lifetime
What an amazing experience. Gary's knowledge and stories are fantastic and sad. So hard to put into words. Definitely worth the trip and would highly recommend seeing this exceptional pit together museum.
via Tripadvisor
The Soul of Ground Zero
Standing in a space where history isn't hidden behind glass. Every piece in the workshop holds a story deeply narrated by Gary Suson himself, alongside the profound moments he captured so emotionally through his camera lens. This is a vital piece of living history—every school should visit to truly understand the resilience and humanity of the recovery effort.
via Tripadvisor
Ground Zero museum workshop tour
me and the daughter were welcomed by Gary at the door on 09/11 who gave us headphones made by Bose very nice touch and great clear sound , don't let the small room fool you as its packed with information and history of 9/11 we were in there for over 90mins, you can touch certain items on display with permission from Gary or the helpers also bought a few posters and keepsakes ... keep up the good work Gary from Ray & Casey
via Tripadvisor
Awesome
This will be the second time attending this tour. Wonderful both times. Little bit more to learn each time. Gary was our guide and got us set up with our audio headphones. You can go at your own pace, listen to each story(a second time if you need to), sit and feel the stories. He captured emotion. It's museums like this and stories like Gary's that will help us to never forget.
via Tripadvisor
Good to know
- Duration
- 1.5 hours
- Free cancellation
- Non-refundable
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Wed, Thu, Fri, Sat, Sun
- Price range
- $35 to $37
- Hotel pickup
- No pickup, meet at start point
- Booked in 30 days
- 169
- Verdict
- Strongly Recommended
Why this scores 72
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Ground Zero Museum Workshop Tour: questions travelers ask
Practical detail on this experience, plus the wider planning questions for New York.
How much does Ground Zero Museum Workshop Tour cost?
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Prices start at $35 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in New York usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Ground Zero Museum Workshop Tour take?
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Plan for about 1.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in New York is not rushed.
Is Ground Zero Museum Workshop Tour worth it?
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It holds an Outty Ranking of 72 out of 100, which we label "Strongly Recommended". That score blends traveler sentiment (4.7/5 across 483 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable family friendly in New York, and how flexible the cancellation terms are.
Can I cancel or reschedule Ground Zero Museum Workshop Tour?
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No. This experience is sold on a non-refundable basis, so only book a date you are confident about. Similar experiences in the city do offer free cancellation if flexibility matters more than price.
Is Ground Zero Museum Workshop Tour suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 1.5-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Ground Zero Museum Workshop Tour?
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Around 169 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in New York can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in New York and add a light layer if any part of the 1.5-hour experience runs outdoors or after sunset.
Where does Ground Zero Museum Workshop Tour start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central New York within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in New York?
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New York has more bookable experiences than any other city on Outty, and the quality spread is brutal. Observation decks are commoditised, so we score them on timed-entry reliability and sunset slots. Food tours and borough walks are where the ranking really separates operators, and the top scores in the city all come from small-group guides. On Outty we rank every New York experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include NYC Bus Tour of Brooklyn, Bronx, Queens: Art, Food & Sports, Half-Day Bus Tour of NYC Top Highlights, SoHo, Little Italy, and Chinatown Walking Tour in New York. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit New York?
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September to early November, and late April through June. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in New York?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in Ground Zero Museum Workshop Tour?
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Included: Seating; Walk-through of 9/11 artifacts with museum guide; Holding / Photographing Rare Artifacts; BOSE Self-Guided Audio Tour in 4 languages; and Free Water. Not included: Gratuities; Souvenir photos (available to purchase); and Hotel pickup and drop-off. Always check the voucher for the final list before you travel.
Where is the meeting point for Ground Zero Museum Workshop Tour?
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Departure Point: Ground Zero Museum Address: 420 West 14th Street, Floor 2 New York, NY 10014 Directions: • 2nd floor (Ringer #3) • Museum is located between 9th Avenue and Washington Street Dates: Wednesday-Sunday Hotel pickup is not included, so plan your own transport and arrive 15 minutes early.
What languages is Ground Zero Museum Workshop Tour offered in?
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It is offered in English, Italian, French and Spanish. Pick your language when choosing a date and time, as not every departure runs in every language.
Will I get instant confirmation and a mobile ticket for Ground Zero Museum Workshop Tour?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is Ground Zero Museum Workshop Tour wheelchair or stroller accessible?
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The operator notes: Wheelchair accessible; and Infants and small children can ride in a pram or stroller. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to Ground Zero Museum Workshop Tour if the weather is bad?
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This experience depends on good weather. If it is canceled because of poor weather, you are offered a different date or a full refund.
What do travelers say about Ground Zero Museum Workshop Tour?
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Across 483 reviews averaging 4.7 out of 5, recurring themes include knowledge and storytelling, the guide. Reviewers describe the commentary as informative rather than scripted.
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