Exclusive Bosphorus Cruise - Luxury Yacht Experience in Istanbul

Definitely disappointing

We sailed on March 24th. We’re 3 couples and wanted to enjoy private dinner cruises so decided to use SU YAGHTS instead odd the traditional cruise company.. I musty day it was a disappointment. The meal was about $49 per person additional to the rental. The meal was served cold and the meat was hard. Mezzes were from container at a Local grocery. If we would had been in a restaurant we would have returned the food plate and not eaten but unfortunately we had no options after paying hundreds of dollars and no where to eat. I would not recommend taking the foods option unboard. I mentioned my concerns and True opinion to the company in a private text but also wanted to post here. I also mentioned it our Istanbul hotel manager so they know what the next client will encounter.

Response from the operator: Hello, Thank you for sharing your feedback about your private dinner cruise on March 24th. We are truly sorry to hear that the experience did not meet your expectations, especially for a special evening planned by three couples. We would like to clarify one important point about the food service. Our menus are prepared fresh by our partner restaurants and, for hygiene and food safety reasons, they are delivered to the yacht in sealed containers. Once on board, our team plates and serves the dishes. This is why some items may have been seen in containers. It does not mean the food is “grocery store” quality, it is part of the safe delivery process. That said, food being served cold and the meat being tough is not acceptable and not the standard we aim for. On the Bosphorus, wind and weather conditions can cause plated dishes to cool down quickly if guests are not seated immediately after plating. However, if this is mentioned during the cruise, we can reheat the dishes or replace them with freshly served plates. We are sorry that we did not resolve this properly for you at the time, especially since you felt you had no alternatives after paying for the meal. We appreciate that you also shared your concerns with us privately. We are reviewing the service from that evening to prevent this from happening again. If you are comfortable sharing the booking name and cruise time by message, we can look into the details and follow up directly. We sincerely apologize for the disappointment and thank you again for your honest feedback. Kind regards, SU Yachting

via Tripadvisor

Recommended

Would recommend to anyone. Great experience, food totally worth it and super friendly staff on board!

via Viator

SU Yacht Bosphorus tour was definitely the highlight of our Istanbul visit!

We had a fantastic experience on SU A yacht! The entire crew were amazing and went out of their way to satisfy any requests we had throughout our cruise!

Response from the operator: Dear Grishko, We're thrilled to hear our yacht tour was the highlight of your Istanbul visit! Your kind words for our crew are greatly appreciated. Hope to welcome you aboard again.

via Tripadvisor

Wonderful!

The Bosphorus tour was wonderful and our guides English was fairly good. It was fun visiting Princes Islands. They were very accommodating for our children ages 7-13 who were with us as well. We stopped on an island for lunch at a restaurant they recommended. It was delicious! It was so nice to get out of the city for day on the water!

via Viator

Great service

SU Luxury Yacht is extremely good in providing amazing yacht experience in the sea. Very courteous and knowledgeable staff and helped us to explore Bosphorus in the best way. We would like to recommend the everlasting experience of yacht riding!

via Tripadvisor