Denver After Dark Adults Only Walking Ghost Tour

Worst experience waiting for nothing

Very bad experience with this tour. I arrived 15 min before as they ask on the confirmation email. The tour guide was there and we were waiting for other participants and after 25 min for the tour guide trying to comunicate with their management to confirm if she could start, they ask her to cancel the tour. If they didn't had enough participants they should cancel previously and not make the people waiting on the street late at night for nothing. And when I communicate to confirm if they can do a refund the lady on the phone said that will notify the manager later and maybe 5 to 10 business days will take to reimburse the fee. I do not recommend this tour.

via Tripadvisor

Great tour

It was a lot of walking but so fun! We got to learn a lot about denver history and see union station at night!

via Viator

Poor communication

The biggest message I want to get across is how great Michael Nelson, our tour guide, was. He was informative, a good story teller, asked questions, and made the night great.  We were supposed to do the tour the night before which is where my negative aspect of the review will come into play. The email for this tour (which is in Denver) does not say where at Union Station to meet. It is a large building and NO WHERE in the email did it say to 'meet at the flagpole.' In fact, the email with the specific tour information prompting to 'get ready for your event!' shows a green doored building that says "Equitable Building" that is nowhere to be found by Union Station. Trust me - we were running circles around the building looking for said door, asking security guards where this tour was meeting, looking for someone holding a sign that said 'Ghost Tour,' etc. We frantically searched while calling the phone number that was supposed to help.  I say supposed to help because the person on the phone was VERY rude and said that at 9:07, our group "probably" left. It was scheduled to be a 2 hour tour, we begged to ask where they went first so we could meet up and he was beyond rude and unhelpful. He said he was the only one working and didn't have time to help us. As part of our group was leaving the next morning, they did not get to experience the tour and we had to scramble to find someone else to go with us the next night. Offering "vouchers" is ridiculous when many people doing these tours visit from rural areas where vouchers would never be helpful.  Michael Nelson is the only saving grace for our experience. I can say I will never use Viator or Ghost City Tours of Denver company again.

via Tripadvisor

Guide was very...

Guide was very knowledgeable and fun to have. Had a lot of extra history on top of the ghost stories. Wish their were more stories on the tour.

Response from the operator: Thank you for sharing your review! We’re glad to hear that you enjoyed your guide and appreciated the additional history he brought to the Denver After Dark experience. Denver has an incredible history that goes well beyond its ghost stories, and we love being able to incorporate those historical details into the experience. We also appreciate your feedback regarding the number of ghost stories included along the route. Guest feedback is valuable as we continue looking for ways to make our tours as engaging as possible. Thank you for joining us, and we hope to welcome you back for another spooky Denver experience!

via Viator

Don’t waste your money.

Some of our family members traveled from another state to visit Denver, and we booked this tour because we had very high expectations based on how it was presented. We were excited to experience one of Denver's top ghost tours together. Unfortunately, the experience was nothing like what was advertised or what we expected. The tour guide was extremely unprepared. He struggled to tell the stories, forgot important details multiple times, and didn't seem to know the material well. There was no enthusiasm, no energy, and no storytelling ability. Instead of an engaging ghost tour, it felt like we were listening to someone who had not prepared at all. It was honestly very frustrating and incredibly boring. The experience was so disappointing that our entire group decided to leave after the third stop. We simply couldn't justify continuing because it was obvious the tour was not going to improve. Rather than spending the rest of the evening on a tour that was not delivering what had been promised, we chose to leave. We paid $209.94 for six people, expecting a quality experience, but what we received fell far below any reasonable standard. To be completely honest, the entire experience felt more like a scam than a professionally operated tour.

Response from the operator: Thank you for taking the time to provide such detailed feedback. We’re very disappointed to hear that this experience did not meet the expectations you had for your group’s visit to Denver. We understand your concerns regarding preparation, storytelling, accuracy, and the overall energy of the tour, particularly given that you were visiting with family from out of state and had been looking forward to experiencing a Denver ghost tour together. The experience you described is not the level of engagement or professionalism we want guests to encounter. Your feedback has been noted and will be shared with our operations team for review. We appreciate you bringing these concerns to our attention and giving us the opportunity to address them internally.

via Viator