Day Trip to Kutná Hora by train from Prague

Oliver a great guide!!

Our guide Oliver had a quick wit and an unbelievable depth of knowledge regarding the history of Kutna Hora. We loved every minute of it!! He made it easy to find him and follow him through train transfers. Could not have asked for a better time!! Thank you Oliver.

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Would have liked to have...

Would have liked to have some time to eat of a little shopping. Wish we could have taken pictures in the bone church but I understand. Interesting place

Response from the operator: Dear Susan_O, Thank you for sharing your feedback. We’re glad you found the place interesting, though we’re sorry you didn’t have enough time to enjoy a meal or do a little shopping along the way. We also understand the disappointment about not being able to take pictures inside the Bone Church. We have to respect the rules regarding photography there, but we completely understand why you would have liked to capture the experience. We’ve shared your feedback with our team, especially regarding the time available during the tour. We’re always looking for ways to improve the experience, our guides, and how the tours are organized. We truly appreciate you taking the time to let us know what could have made the tour even better. Warm regards, Tricia | SANDEMANs Team

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Too rushed

I didn't like how rushed it all was. 20 min to look around, and 10 min to do stuff on your own is not my idea of a good time. The trip needs to last a little bit longer. But Oliver was a great guide. So no complaints there.

Response from the operator: Dear Resort22, Thank you so much for taking the time to share this with us. We really do understand where you’re coming from — when you find yourself in a beautiful place like Kutná Hora, it’s natural to wish you could stay a little longer in each spot. We also know that the pace can feel a little quick for some of our guests, and it’s something we’re always mindful of. At the same time, there’s so much we want to share with you in one day. We’d hate for you to leave without seeing some of the places that make Kutná Hora so special. The Bone Chapel is a perfect example — it’s such an extraordinary and unique place, and we truly believe it’s worth making time for. Many of our guests tell us afterwards that they’re so glad they got to experience so much in a single day. And we’re especially happy to hear that Oliver made a good impression on you. We really care about the people we choose to guide our tours, and we’re very proud of the guides we work with. We’ll absolutely pass your kind words on to Oliver — we know he’ll be happy to hear them. Thank you again for joining us. We really appreciate your feedback, and we hope that despite the quicker pace, you went home with some wonderful memories of Kutná Hora. Best wishes, Ewelina SANDEMANs Team

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Interesting trip, needed better audio

Fascinating trip. Wish we could have heard the guide. We had a large group, and there was quite a bit of traffic and other background noise.

Response from the operator: Dear DayTrip6, Thank you for taking the time to share this with us. I’m very glad to hear that you found Kutná Hora fascinating, although I’m sorry that you had trouble hearing the guide during your visit. With around 20 guests, the group was at the size we normally find works very well, and our guides are very experienced in handling groups and keeping the tour running smoothly. They are also used to speaking clearly and projecting their voices, so it’s disappointing to hear that the noise made it difficult for you to follow the commentary. From what you describe, it sounds like the traffic and background noise were particularly loud that day. Unfortunately, that is something we cannot control, but I completely understand that, from your side, it doesn’t make it any less frustrating when you are trying to listen to the guide. We really appreciate you mentioning it, and we’ll continue to be mindful of where we stop and how we position the group when the surroundings are especially noisy. It’s lovely to hear that you still found the trip fascinating. Kutná Hora is a special place and a UNESCO World Heritage Site, and we’re proud to make visiting it easier for our guests. The journey and logistics can be quite complicated to organise independently, so having an experienced guide take care of everything makes a real difference. Thank you again for joining us and for being honest about what could have been better. We hope you enjoyed the rest of your day in Kutná Hora and took away some great memories from the visit. Best wishes and safe travells, Ewelina SANDEMANs Team

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Below average

It was not a great experience. Got rebooked to later time and the tour didn't start for nearly 40 minutes since the scheduled time. It was horrific experience to board the train as it was super crowded. Very overpriced as well. Wouldn't recommend it.

Response from the operator: Dear Nagarajan_C, Thank you for taking the time to share your experience. We are genuinely sorry that your day did not turn out the way you had hoped. We completely understand how disappointing it must have been to arrive expecting a relaxed and enjoyable day in Kutná Hora and instead have a difficult start with the train and a very crowded journey. We would just like to share a little more context, especially for other guests reading the review. Problems like this with the trains are extremely rare for us. In fact, this was the first time we experienced a situation like this, which is why we were also very disappointed that it happened on your day. We put a lot of personal effort into this tour. Our guides are people we know and trust, and we choose them because they genuinely care about the guests and about showing Kutná Hora in the best possible way. They work under a lot of pressure when something unexpected happens, doing their best to keep everyone informed, comfortable, and in a good mood even when the situation is not in their hands. Of course, we understand that as a guest, you shouldn’t have to worry about any of this. You paid for an enjoyable day, and we’re sorry that the transportation problems affected your impression of the whole experience. At the same time, we want to be honest that this is a public-transportation tour, and occasionally things can happen that even we cannot control. One of the reasons we like this experience, though, is that it gives people a chance to see a different side of the Czech Republic and experience how locals actually travel outside Prague. It’s not a private bus tour — it’s a real Czech day trip, with the train, the countryside, and of course the incredible history and atmosphere of Kutná Hora waiting at the other end. We are also already working on an improvement. In the coming months, we plan to start working with another train company that should provide a more reliable and comfortable journey. We hope this will make the experience even better for our future guests. Regarding the price, we understand that value is very personal, especially when one part of the day doesn’t go as planned. What we can say is that we put a lot into this tour beyond simply getting from Prague to Kutná Hora. Our guides, the organization, the local knowledge, the stories, and the care we put into the day are all a very important part of what we are offering. We’re truly sorry that your experience was not the one we wanted you to have. We respect your feedback and certainly won’t ignore it. At the same time, we hope this one unusual experience doesn’t discourage others from visiting Kutná Hora with us. It really is a beautiful and fascinating place, and on a normal day, this is a tour we are genuinely proud of. Thank you again for giving us the opportunity to hear your side of the experience. We appreciate it. Best wishes, Ewelina

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