Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer
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September 2026
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Adults
Age 13 and over
Children
Age 12 and under
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Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
3.5/5
Based on 12 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer worth booking?
Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer is a 8-hour experience in Playa del Carmen, Mexico, from $174 per person. It scores 48 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.5/5 rating across 12 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 48 / 100
- Rating
- 3.5/5 (12)
- Duration
- 8 hours
- From
- $174 per person
This is the perfect tour to immerse yourself in the crystal clear waters of Cozumel, admire the starfish, coral reef and a variety of colorful fish. We take you from the door of the hotel and we make sure that you have a
What you get
- Cielo Reefs, Palancar, Colombia and El Cielito Arenal
- Round Transportation in Air-conditioned Vehicle
- Lunch
- Free time in the center of Cozumel (2 hours)
- Use of snorkeling equipment
- Round-trip ferry ticket from Playa del Carmen to Cozumel
About this experience
This is the perfect tour to immerse yourself in the crystal clear waters of Cozumel, admire the starfish, coral reef and a variety of colorful fish. We take you from the door of the hotel and we make sure that you have a memorable experience from start to finish
What's included
Included
- Cielo Reefs, Palancar, Colombia and El Cielito Arenal
- Round Transportation in Air-conditioned Vehicle
- Lunch
- Free time in the center of Cozumel (2 hours)
- Use of snorkeling equipment
- Round-trip ferry ticket from Playa del Carmen to Cozumel
- Boat tour to Heaven with 1 drink on board (water, beer or soft drink)
- Box lunch
Not included
- Dock tax ($50 mxn or $5 usd)
What you'll see and do
Playa El Cielo Cozumel
The first activity on this tour to the island of Cozumel is snorkeling, we take you to 3 reefs, starting in Heaven, where you can see and photograph starfish in their natural habitat. The second reef is Palancar where you can see beautiful corals. The third reef is Colombia where you can see a great variety of fish as well as corals. Later we go to the best beach in Cozumel: El Cielito, where you can see manta rays. Includes food, a dish to choose from at the Beach Club: -Chicken fajitas -Beef fajitas -Breaded fish fillet -Burgers -Quesadillas Includes a drink of your choice: -Beer -Daisy flower -Soda -horchata water -Tamarind water
360 minutes here · Admission included
We close with free time in Cozumel to get to know the center and the surroundings of the Island.
60 minutes here
Where it starts and ends
Meeting point
Playa del Carmen
Hotel pickup
Pickup is available for selected locations. Pickup begins about 60 minutes before departure.
Ends at
Returns to the starting point
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en, es
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- Conoce Lo Tuyo - Know Thy World
Know before you go
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
Photos
What travelers are saying
Outty’s summary of the themes that recur across 12 traveler reviews. Written by us, not quoted from reviewers.
The guide
9 mentionsTravelers single out the guide as the reason the experience works.
Food and drink
4 mentionsThe tastings and food stops are a highlight for most reviewers.
Photo opportunities
2 mentionsThe views and photo stops come up again and again.
Traveler reviews
12 verified traveler reviews for Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer. Ratings and reviews provided by Viator and Tripadvisor.
Don't touch this tour - not recommended!
The Orga was a bit chaotic. 7 am pick-up time (not far from the hotel to the ferry pier). There meeting with the guides and other participants. Ferry not until 9:30. Upon arrival in Cozumel with well over 20 people (including 4 children) in the speedboat. English tour booked, but only one of the 3 guides on the boat had reluctantly translated the most necessary for us four Germans only on request, because all the other participants all spoke Spanish. I don't think you can do it at all on an English tour!!! The hammer was the situation of the seats on the boat. 4 people had to sit on the shelf (no seat) in front of the engines, although 3 seats were still available on both sides in the front area. Discussion did nothing. Supposedly because of the weight distribution. An absolute cheek! Only 2 of the 3 snorkeling points mentioned in the description were then approached. There you could see a few fish attracted by the guide with bread and some starfish, no sign of corals. A guide took photos underwater and these could be purchased afterwards overpriced. Sheer rip-off. Everyone thought it was time for the 3rd. Snorkel stop, but misread! Masks were collected and then stopped in shallow water off a beach and everyone had to get off the boat. There were many stingrays in the shallow water. That was the only highlight of the whole boat tour. There were then drinks and a snack and then we went back at full speed towards the port for 45 minutes. Again, the front seats remained free and some sat in front of the engines without backrest and upholstery. Afterwards we went soaking wet at a monkey's pace to a restaurant about 500 meters away. Moving quickly and then there was the food you had ordered from the guide in the morning. Unfortunately, everything is cold - fish, meat, rice... We then complained and got it warmed up back. The announced 2 hours at leisure in the city were then on Einmel over 3 hours (of course, we also skipped a stop by boat). It was said at 3pm that at 6:30pm we should take the ferry back and then at 7:15pm there would be the meeting for the return transports to the hotels. You could have taken an earlier ferry, but then you would have waited over there until 7:15. We felt pretty silly. We went around town a bit and had an ice cream and then put us in the shade for the last hour because the heat was unbearable. We then met our guides again on the ferry and were then quickly driven back to the hotel. Unfortunately, this tour is not worth the money. We had and promised much more of it. It's too bad. Then it’s better to take the ferry over on your own and walk a bit through the nice town. There are certainly also some points where you can see something while snorkeling. But we haven't seen those spots. Unfortunately, an absolute mess!
Response from the operator: Sehr geehrter Kunde, vielen Dank für Ihre detaillierte Bewertung unseres Cozumel-Tours. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie während Ihrer Reise erlebt haben, und bedauern, dass Ihre Erwartungen nicht erfüllt wurden. Wir nehmen Ihre Kritik sehr ernst und möchten uns bei Ihnen für die folgenden Punkte entschuldigen: Die Verspätung der Fähre und die dadurch entstandene Wartezeit Die unzureichende Englisch-Betreuung auf dem Boot, obwohl Sie eine Englishtour gebucht hatten Die unzureichende Sitzplatzverteilung auf dem Boot Die Streichung des dritten Schnorchelstopps Die unzureichende Qualität des Essens und die Verzögerung bei der Nachlieferung Die unzureichende Kommunikation bezüglich der freien Zeit in der Stadt Wir verstehen, dass diese Punkte Ihre Reise stark beeinträchtigt haben und entschuldigen uns für die Unannehmlichkeiten. Wir werden Ihre Kritik an unsere Partner und Guides weiterleiten und Maßnahmen ergreifen, um sicherzustellen, dass solche Probleme in Zukunft vermieden werden. Vielen Dank für Ihre Rückmeldung. Wir hoffen, dass Sie uns in Zukunft eine zweite Chance geben werden. Mit freundlichen Grüßen, Roger Sánchez
via Tripadvisor (translated)
Great day in El Cielo!
An unforgettable experience! We recommend it. Bicycle, boat, breathtaking snorkeling, fresh and delicious dinner with rays... Several little touches! A benevolent guide ... thank you Clement!
Response from the operator: Merci beaucoup pour votre commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié le service et les merveilles naturelles découvertes lors de cette excursion en bateau à Cozumel. Nous espérons avoir le plaisir de vous accueillir à nouveau. Cordialement.
via Tripadvisor (translated)
Itinerary not realistic and snorkeling was very underwhelming
We had high expectations for this tour but were greatly disappointed. The office staff we worked with were great, and the guides very nice. The main snorkeling excursion was lame: we saw 1 turtle, 1 starfish, and at the stingray site the goal was to serve us snacks and tequila with none of the guides facilitating any interaction with the stingrays. The trip from Cozumel to the snorkeling area was an hour each way on a small boat. This was not described anywhere in the itinerary. We signed up for this tour because we really appreciated the itinerary that included hotel pickup, ferry to Cozumel, snorkeling, time in Cozumel and then ferry/transportation back. By the time we were done snorkeling the last thing we wanted to do was hang out in town as we were wet and needed a bathroom. It was a bad call on our part to expect so much for one itinerary, however, as stated above, the main excursion of snorkeling was lame.
Response from the operator: Dear Tino Thank you very much for taking the time to share your feedback. We truly appreciate your honest comments, as they help us continue improving our experiences. First of all, we’re very glad to hear that our office staff and guides provided you with good service and were friendly during your tour. We will be sure to share your kind words with them. We are sorry to learn that the snorkeling portion of the excursion did not meet your expectations. Marine life sightings such as turtles, starfish, and stingrays can vary from day to day since they are in their natural habitat, but we understand that the experience you had felt limited and did not match what you were hoping for. We also appreciate your feedback regarding the boat travel time and the stop in town afterward. Your comments are very valuable and will help us review how we communicate the itinerary and timing of each part of the experience so future guests can have clearer expectations. Our goal is always to provide memorable and enjoyable tours, and we truly regret that this one did not meet the high expectations you had for your trip. Thank you again for your feedback and for choosing to travel with us. We hope you still had some enjoyable moments during your visit to the area, and we would love the opportunity to serve you again in the future. Kind regards, Roger Sánchez Conoce Lo Tuyo - Know Thy World
via Tripadvisor
Excursion to Cozumel, scuba diving typical Mexican meal and electric bike ride on the island of Cozumel.
Great experience in Cozumel. Very nice francophone guide and great traditional Mexican meal. Diving with turtles and rays was beautiful.
Response from the operator: Nous sommes ravis que vous ayez passé une expérience incroyable à Cozumel avec notre équipe ! Notre guide francophone est effectivement très sympathique et nous sommes heureux qu'il ait pu vous faire découvrir l'île de manière authentique. La plongée avec les tortues et les raies est l'une de nos activités préférées, et nous sommes heureux que vous ayez pu en profiter pleinement. Le repas traditionnel mexicain est également un moment fort de l'excursion, et nous sommes ravis que vous l'ayez apprécié. Merci de nous avoir recommandé sur Tripadvisor !
via Tripadvisor (translated)
Small group very nice, nice day with the guide!
Beautiful underwater discovery! I recommend! We had the chance to see several rays, beautiful starfish, sharks and turtles, sublime!
Response from the operator: Nous sommes ravis de savoir que vous avez passé une excellente journée avec notre guide et le groupe ! Nous sommes heureux que vous ayez apprécié la découverte sous-marine et que vous ayez pu voir autant d'espèces marines incroyables, comme les raies, les étoiles de mer, les requins et les tortues. Merci de nous avoir recommandé sur Tripadvisor ! Nous sommes fiers de proposer des expériences uniques et de qualité à nos clients, et nous espérons que vous aurez l'occasion de revenir nous voir bientôt.
via Tripadvisor (translated)
Good to know
- Duration
- 8 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $174 to $189
- Hotel pickup
- Available for selected locations
- Booked in 30 days
- 4
- Verdict
- Worth a Look
Why this scores 48
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer cost?
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Prices start at $174 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer take?
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Plan for about 8 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer worth it?
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It holds an Outty Ranking of 48 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.5/5 across 12 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 8-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer?
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Around 4 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 8-hour experience runs outdoors or after sunset.
Where does Cozumel El Cielo Tour by Boat from Playa del Carmen & Transfer start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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