Couples Ultimate Candlelight Signature Massage

10/10 experience!

I knew from the moment I booked it would be a great experience! The massage waver with the extended questions also made me feel sure of my choice! I loved the detailed questions and opportunities to express what I liked and didn't like when it came to the service! And our massage techs Lisa & Satnarine were knowledgeable and genuine Both did a fantastic job and I would definitely book again!

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Massages with weed and fried chicken aromatherapy

This place is ridiculous. The owner is basically running a massage business in a residential apartment space. The clients have to walk through a kitchen with shower curtains running around the entire room covering the appliances and cabinets. The backyard is where the massages happen, and it's next door to a chicken place. So, when youre getting a massage, you smell fried chicken grease as well as weed being smoked by the workers out back. The owner, Mark, is a total con artist. He charges different prices for different people because one of my neighbors went, had a horrible experience, same service, and we paid different prices. Avoid this place at all costs!

Response from the operator: We do appreciate quality feedback, and encourage anyone with any questions or problems to reach out so we can address your concerns in earnest. Planet Massage is fully licensed and located in a small boutique medical /professional center. We are blessed with a little slice of outdoor heaven that we call the Bamboo Tiki Garden. Most people see something unique and captivating, a little jungle in the middle of the urban sprawl of Fort Lauderdale. They hear the music, birds, animals, windchimes and enjoy the aromatherapy. Pricing naturally fluctuates do to any number of factors such as sales and specials, therapists with advanced trainings, skills and experiences, and where you ultimately make your purchase from. Please reach out and our concierges booking team will be happy to custom curate a wellness experience that ticks all of your boxes.

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Take your money to a real spa cause this isn't it!

I was really excited for a nice 2 hour couples massage at the end of my vacation. Since I was staying in West Palm Beach, but flying out of FLL, I decided to plan my last day around the massages. We arrived about 10 minutes early and received a text to say that we should text them when we arrive. We did and once we entered the building we were promptly greeted and told to have a seat. The lobby area is very small and aside from the water available, isn't very welcoming. There was a couple sitting on the only couch there and we took the other 2 seats that were available at the mini bar. We were called back at our appointment time and escorted into a large room with candle light. Next we met with our masseuse's to go over our preferences. I informed mine that due to an ankle injury I'd prefer that she not massage it and she argued briefly until I told her I'd allow her to gently massage it and would let her know if I had any pain with it. This was the only thing we discussed besides the pressure I'd prefer and the tightness between my shoulder blades. Once we were both on a table, they returned and began with having us breath in eucalyptus. The massage was somewhat mediocre, but I tried to just relax, which wasn't easy because the cushion on the face pillow kept moving and the hard material poked into my cheek. I had to continually adjust the pillow to keep it from jabbing me in my face. The masseuse never did end up touching my ankle, which was fine, but it seemed that the massage was very uncoordinated. She would massage 1 hand, but only rub the other. She spent 30 seconds on 1 calf, but a minute and a half on the other. I understand that certain areas may need more attention, but I've had 100's of massages and this 1 wasn't focused on stiff or knotted muscles, it was just very all over the place. When I turned over she then decided to start at my hip and kneed my stomach with her knuckles. I promptly asked her to stop. I understand that some people like stomach massages and some masseuse's do this massage, but NEVER without asking the client 1st! Due to personal reasons, I have never wanted nor asked for a stomach massage!! This is not a typical practice and certainly not 1 that should be decided by a masseuse. Once I informed her that I didn't like it and asked her to stop, she came back to my head and cupped my face with both of her hands and then just stayed like that for almost a minute. Next she put her palm on my forehead and again, just stayed like that until I asked how much longer I had for the massage. Turns out there was plenty of time to actually massage me so I turned back over and had her work on the muscles I had originally told her I wanted massaged. I thought that maybe it was just my unfortunate luck, but after the massages were over, my husband said he experienced the same thing, other than a stomach massage. The massage wasn't the same on each side and that his masseuse also just kept putting her hand on his forehead or chest. We agreed that it appeared to be that they were just killing time until the massage was over and for $400 that's just unacceptable! Not only is the tip paid upfront when you book it, then we were asked for an additional tip afterwards, including that my masseuse apologized and then tried to tell me how she massages everyone's stomach. I certainly wouldn't come back here and I especially wouldn't have tipped them 20% if I had the choice. Tips are for exceptional service and this was far from it!

Response from the operator: Please reach out so we can best address your concerns. Thanks!

via Tripadvisor

You will not be disappointed

Had a couples massage with Daniel and Tracy. They were amazing from listening to us before they started. As my 1st ever massage they have got me hooked. They have set the bar very high for my expectations from this point on.

Response from the operator: Thank you so much for the kind words Jaynell, Daniel and Tracey will be delighted to hear they had such an impact. Looking forward to seeing you again soon! Regards, Mark

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Avoid this business!

The owner's attitude towards me on the phone will stop me from ever coming back for a massage. I don't know how he stays in business from the way he treats customers without any dignity or respect. My massage by Daniel was one of the best I've ever had, but their their credit card machine overcharged me my more than $300 accidentally and the owner would not help. He refused to give me my money back even though it was an obvious error made by his machine. I waited for him to honor his promise to give me a refund for 2 weeks. Then I finally made a charge back through my credit card company and got my money back.

Response from the operator: I'm sorry for the misunderstanding Cyndi 911. In our business, we deal with a lot of people in pain. Not to mention, a lot of stressed-out people, so we are especially sensitive to treating everyone with dignity and respect, knowing full well they may not be having their best day. We are here to change that around. Sadly, when you called in, you sounded just like the 100's of spam calls we get every day and not a legitimate customer. You did not identify yourself and demanded to speak to the owner. That's literally how almost every spam call comes in and they get routed appropriately. When that didn't work, you got combative, attacked our staff, and then hung up in a total communications breakdown. As you hung up, you finally got to the point and mentioned that there was a double charge. Given this information, we went to work to see if we could locate a problem since we now had a way to identify you. They don't happen often. so it took about 15 seconds. Nothing took two weeks, it took a few minutes. Within less than 3 minutes, we figured everything out, fixed the error, refunded the money, and tried to contact you back numerous times by phone and text, to which we were ignored and ghosted. I'm sorry, there was a mistake when Daniel was checking you out, it was a brand new system for him. He's pretty traumatized as he's not used to getting bad reviews like this. I keep telling him it's OK, they are rare. We are always working on improving our systems and communications. I'm sorry that there was such a meltdown on this particular call. We hope that you will look back at your experience, give us another chance to make things right.

via Tripadvisor