City Sightseeing Seattle Hop-On Hop-Off Bus Tour

I wish it wasn't as bad as it was...

It may take longer than 20 or 30 minutes for a bus to appear. It actually took 1 1/2 hours or 90 minutes to get on a bus. We purchasrd our tickets on line in the morning and went to the pick-up area. After 30 minutes, I called to see why there was no tour bus. I was told it would be there in 20 or 30 minutes at the location that I was at. We waited and of course no bus came by. After a few more calls by all of us, it was determined that the bus doesn't stop at that location on Saturdays. So we looked for another location, more than a mile away. We couldn't find it. They are not marked very well. After seeing an actual physical bus stop at a pick-up point. We went to that spot and waited for another bus to show up. It took an hour and a half before one showed up. Am I disappointed in regard to the bus tour, I would have to say yes, very disappointed. I am also extremely disappointed in the majority of the personnel that we all spoke with on the phone. They really don't know anything about the tour buses. They are a third party organization; they did there best but they are not very well informed. I believe that they had to call the touring company and then relay their messages to us.

Response from the operator: Thank you Don for taking the time to provide such detailed feedback about your City Sightseeing Seattle experience. We are sincerely sorry for the frustration and disappointment caused by the long wait and, especially, by the incorrect information regarding the Saturday stop schedule. We understand how disappointing it must have been to purchase your tickets in advance, arrive at a pickup point, and then discover that the bus did not stop there that day. Having to walk to another location, difficulty identifying the stops, and ultimately waiting around 90 minutes for a bus is certainly not the sightseeing experience we aim to provide. We also regret that the information you received by phone was not sufficiently clear or accurate. Your comments regarding the communication between the booking service and the local City Sightseeing Seattle operation are very valuable, and we will share this feedback with the relevant team so that we can work on improving the information provided to our passengers. We sincerely apologize that your visit to Seattle was affected in this way and appreciate you bringing these issues to our attention. We hope we have the opportunity to provide you with the smooth and enjoyable Hop-On Hop-Off sightseeing experience you originally expected.

via Viator

Long waits at bus stops

Waited well over an hour at a bus stop. Not 30 mins as advertised. Wouldn’t do it again.

via Tripadvisor

Great way to see Seattle

Such a fun great way to see Seattle and cut down on the walking a bit. You get to see pretty much everything there is to see, get off for a walk round, then back on the bus!

Response from the operator: Thank you so much Susan for your fantastic review! We’re delighted to hear that you enjoyed exploring Seattle with City Sightseeing and found our Hop-On Hop-Off bus tour such a fun and convenient way to discover the city while taking a break from walking. Being able to hop off and explore Seattle’s iconic sights before getting back on is one of the best ways to experience the city! We hope to welcome you again on your next visit.

via Viator

Seattle Hop on Hop off Tour

It was great. Good and interesting information. You can hop off & on or just ride through the whole thing.

Response from the operator: Thank you for sharing your experience! We’re delighted to hear you enjoyed City Sightseeing Seattle and found the commentary both interesting and informative. The flexibility of our Hop-On Hop-Off sightseeing bus is a great way to explore Seattle at your own pace, whether you choose to hop off at the sights that catch your attention or simply stay on board and enjoy the complete tour. We hope to welcome you back on board for another memorable Seattle sightseeing experience!

via Viator

I can’t think of one good thing to say about this experience.

Wish I would have read the reviews before I purchased the tickets. The audio is recorded and not engaging. The driver raced through the streets. Senior customers were being thrown around the bus because the driver wasn’t making sure they were up the stairs or in their seats. A very unsafe ride for anyone over the age of 50. In addition we had to sit on the bus and wait at a stop for 30 minutes while the driver had a mandatory break. When getting on the bus there was an additional charge because my tickets were never charged a tax? Over all an unpleasant experience. We couldn’t wait to get off.

via Tripadvisor