Chichen Itza Classic + Cenote + Valladolid from Playa del Carmen

Great experience

We had our trip to Chichén Itzá on 12.03. and chose the diamond package. We had a great time and everything was well organized. We were picked from the hotel lobby and taken to a meeting point in Playa del Carmen. We had to wait around 20 minutes for the bus to arrive but it was not too bad. The tour guys were great and went above and beyond to ensure we are fine and enjoying the trip. The trip itself lasted around 13 hours and we were a bit tired at then end but definitely recommend it to everyone!

via Tripadvisor

Tourist factory. Tour lasted 1,5 longer than promised.

Mayab Travel We booked the tour at one of the booths on 10th Avenue (Playa del Carmen). “Pappi” was kind, welcoming, and spoke fairly good English. He offered us a trip to Chichen Itza, with two stops along the way: a cenote and the city of Valladolid. We asked what time the tour would end, and he replied that we would be back between 6:00–7:00 PM. This was the decisive factor for us, as we did not want to return late. We were supposed to be picked up at 7:40 AM. The bus did not arrive until 8:10 AM, and we did not depart until five minutes later. Then a one-hour-long information/comedy show started over the bus microphone. That in itself was fine, but the problem was that it was conducted in Spanish. Despite the guide, Luigi, saying he would also explain everything in English, this unfortunately only resulted in sporadic English comments. We then stopped at a “Maya village,” which was clearly created solely for tourists, as we were only shown a few black stones and a souvenir shop. This stop lasted 50 minutes and was not something we had been informed about. After that, we went to Valladolid, which was actually a city with some charm, but we were only given 25 minutes, so we did not have time to experience anything. Next, we visited a cenote. They had chosen a cenote that was farther away from both Chichen Itza and the starting point (Playa del Carmen), instead of choosing one that was actually on the way. The cenote was so commercialized that it had no charm at all. It felt like being in a tourist factory, combined with a noisy buffet. The visit to Chichen Itza itself was fine and well organized. The guide kept it short and entertaining. Due to all these unexpected and overly touristy stops, the tour did not end until 8:30 PM. This is deeply unacceptable, as we were sold a tour that was supposed to end no later than 7:00 PM, which was crucial for us. This was the first and last time we book a bus tour to a tourist attraction. That said, the guides were kind and experienced.

via Tripadvisor

Highly recommended

The experience was amazing!! The people in charge of the tour were really efficient and nice. If you want to learn about the history Luigy is your guide, Marco always gives the best advices and is always helping if you need anything, plus Esteban was a very good driver. Highly recommend this tour company if you want to do all the tour around the area.

via Tripadvisor

Horrible experience! No...

Horrible experience! No one showed up, the tourist agency did not answer our calls or messages. We had to take taxi services from the hotel to the meet up location which was a waste of money. We waited for one hour and 20 minutes and it was more tourists waiting there for this tour. At this time I’m waiting for a refund since cuatro has to send a request for refund to the tourist agency. Never had such a horrible experience booking before this trip. Do not book this tour!!!

Response from the operator: Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you experienced. We take all concerns seriously and have reviewed the details of your booking. According to our records, the tour operator was present at the designated meeting point at the scheduled time, and all communication regarding the meeting instructions (including the exact location and contact information) was provided in advance via email and the booking confirmation. Unfortunately, we were unable to reach you after multiple attempts when you did not arrive at the agreed-upon spot. We understand how frustrating it must have been to miss the tour, and we regret any miscommunication that may have occurred. However, as the terms and conditions outlined in your booking state, refunds cannot be issued for no-shows or missed tours due to late arrival. That said, as a gesture of goodwill, we have expedited your refund request with the tour operator and will notify you once processed. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Please don’t hesitate to reach out if you have any further questions.

via Viator

Must to see and experience

We had a fantastic trip! Everything was well-organised, and the experience was smooth from start to finish. The team was incredibly friendly, welcoming, and professional, making sure we were comfortable and well taken care of throughout. Highly recommended!

via Tripadvisor