Chichen Itza + Cenote Suytun & Cenote Ik Kil + Valladolid

Amazing cenotes and ruins.

The ruins were fabulous and we were able to climb to very top at Baklam. Very little shade from the heat so best to wear a hat or bring umbrella. The cenotes were all amazing and very nice to swim in. The tour guides are very knowledgeable and friendly. Definitely take this all day tour if you are interested in seeing both ruins and cenotes. We had a fabulous time!

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Amazing experience

Authentic and amazing experience. If you come to Cancun or anywhere along the Riviera Maya, this tour is a must.

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This tour’s itinerary had...

This tour’s itinerary had some issues, particularly with the unannounced shopping stops, which negatively impacted the overall experience. The tour description did not clearly state that shopping was included, yet we spent two hours at a shopping location in the morning, delaying lunch and disrupting the schedule. Additionally, another shopping stop was added on the way back in the afternoon, further reducing time that could have been spent sightseeing or resting. This arrangement felt poorly planned and inefficient. If shopping is part of the tour, it should be clearly communicated in advance, and the timing should be better managed to avoid negatively affecting the experience.

Response from the operator: We sincerely regret that your experience was not what you expected. We greatly appreciate your feedback, as it helps us continually improve the quality of our services. We understand that the shopping stops were not what you expected and affected the flow of your itinerary. Regarding this matter, we will take your comment into account so that in the future shopping inclusions are more clearly communicated in the tour description, so travelers can better plan their time. We apologize for the inconvenience caused by the itinerary modification and will adjust the length of the stops on future tours, ensuring they do not interfere with the experience of those who choose us. We appreciate you bringing these points to our attention and are committed to continuing to improve our organization so that our customers' experiences are always satisfactory. We look forward to offering you a better experience in the future. If you have any other concerns or suggestions, please do not hesitate to share them with us.

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Gimme a faster lunch time!

I think the design of this tour is too unreasonable. There are many links that are not in the itinerary. Why do we have to watch the ceremony and spend a long time in a store selling very ugly things? This tour can be made more efficient, but you waste a lot of time on meaningless things. Not only do you have to buy things at noon, but you also have to buy things when you return at night. This is too time-consuming. I think it's bad.

Response from the operator: First of all, we want to sincerely thank you for sharing your feedback with us. We are very sorry that your experience with the tour design was not what you expected, and we fully understand your concerns regarding the itinerary and the time spent on activities you find less relevant. We deeply value your opinion and, therefore, carefully review each of the aspects mentioned. Our goal is to offer tours that are both enriching and efficient, and we are committed to making the necessary adjustments to improve our guests' experience. Regarding the links you mention and the time spent in the stores, we will take your feedback into account to make the appropriate changes and ensure the tour is more in line with what our travelers are looking for, without losing the most meaningful experiences. We regret any inconvenience this may have caused you and sincerely appreciate your patience. Your satisfaction is our priority, and we will work to make future experiences even more satisfying for you. If you have any other suggestions or questions, please do not hesitate to let us know. We will be happy to hear from you.

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Needs a better balance

We opted for this tour to see the two cenotes in this tour. Unless you specifically want to see the cenotes but maybe are more focused on Chichen Itza please book a tour which has more time and focus on that. We were picked up in the normal smaller vans which takes you to a larger point where you change to a larger bus. Unfortunately whilst driving the bus tried to go up a steep hill and drove over a drain which collapsed and caused the bus to be stuck, we were collected in another small bus and then taken onto another quite old and dirty back up bus. Carla was our new guide who despite seeming unfriendly at first (possibly because of the mishap) was actually very well suited to this tour with her very calming and educational personality she gives you a real insight into the Mayan culture and history. The tour plan itself is very poorly laid out and seems to have a focus on upselling, I get it this is the biggest draw in the region and they want to make money but it comes at a sacrifice to a better experience You go to cenote suytun first, this is quite good as it’s not very busy so you can swim and take your insta pics When arriving in the local community after there is a ceremony which it seems they want to upsell obsidian gifts before lunch. In addition you are walked through a route where a guy tells you have to take a picture - when telling him I didn’t want to he said it’s for the company , then you are taken through a room where they are selling cacao and other products. You finally get to sit down and the food was included was a very nice buffet option with some freshly cooked options but found the additional drinks to be more than other comparative experiences. Once lunch is done you go back via the gift shop and then off to Chichen Itza, when getting in the bus the same guy who took that picture before is now outside offering shot glasses with a medicinal drink inside. He does a little talk about the plant and its benefits and then hands you a bottle with your picture on it! This angered me because he wanted $25 for it. I’d have been more interested in the drink it self if not the upsell. When you finally arrive Chichen Itza you’re supposed to have 2 hours but we were only give an hour and 20mins, which was only enough time to listen to a tour guide who was brilliant (thank you Roberto) but this leaves no times for many pics let alone even a chance to walk around the compound, we were only able to view one side before having to leave. We then visit Cenote Ik Kil and Valladolid in short times , again seemed pointless because the stay was so short you couldn’t really enjoy it , which is a shame I hope they will try to rebalance the day because despite this we still didn’t get back until 2200 having been out since 0700 As always with the buses , please only use for number 1. There is a snack pack given to you in the morning which is a ham and cheese sandwich, juice box and a fruit and snack. Please bring snacks if this isn’t suitable/enough.

Response from the operator: Thank you for taking the time to share such a detailed review. We sincerely regret that the experience was not what you expected and apologize for the inconveniences we mentioned during the tour. We appreciate your feedback, as it allows us to identify areas for improvement, especially regarding logistics and the approach to the tour. Regarding the incident with the bus and the mishaps during the day, we apologize again for the issues that arose and thank you for your understanding. We also take note of your comments regarding upselling, as our goal is to offer an authentic experience rather than one focused solely on marketing. Regarding the time spent at the different sites, we regret that you did not have enough time to enjoy each location. We are constantly working to improve the length and approach of our tours so that all our visitors can get the most out of their experience. We hope that, despite the inconveniences, you were able to enjoy the culture and history provided by our guide, Carla, and the rest of the team. We appreciate your comments and look forward to providing you with a smoother and more satisfying experience in the future. Thank you for choosing us and for your understanding. We look forward to serving you again next time! 😊

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