Cenotes Casa Tortuga Guide Tour with Ticket
Pick your date
Highlighted days have spots open. Grey days are sold out or not running.
September 2026
Loading live availability
Who is going?
Adults
Age 13 and over
Children
Age 12 and under
Select a highlighted day to see live departure times and the exact price for your group.
Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
2.6/5
Based on 5 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Cenotes Casa Tortuga Guide Tour with Ticket worth booking?
Cenotes Casa Tortuga Guide Tour with Ticket is a 1.5-hour experience in Tulum, Mexico, from $499 per person. It scores 37 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 2.6/5 rating across 5 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 37 / 100
- Rating
- 2.6/5 (5)
- Duration
- 1.5 hours
- From
- $499 per person
Ticket access for Cenotes Casa Tortuga. You will visit 4 cenotes without paying any other entrance. With a depth that varies from between 1 to 8 meters in its open cenotes and more than 20 meters deep in some of its cave
What you get
- Lifejacket
- In-person Guide: English, Spanish
- Bathrooms and showers
About this experience
Ticket access for Cenotes Casa Tortuga. You will visit 4 cenotes without paying any other entrance. With a depth that varies from between 1 to 8 meters in its open cenotes and more than 20 meters deep in some of its caverns. You will be amazed by the jade green color and its crystalline waters that allow you to distinguish the bottom of the cenotes. You will know the difference between the two most famous types of cenotes in the Yucatan Peninsula (Open and Underground) swim between the fresh and crystal clear waters of these wonderful emblematic sites. Located on the Cancun - Tulum highway, just 15 minutes from the town of Tulum, is the Cenotes Casa Tortuga Tulum, which began its tourist activity in 2016 and is now internationally recognized.
What's included
Included
- Lifejacket
- In-person Guide: English, Spanish
- Bathrooms and showers
Not included
- Lockers (100 mexican pesos)
- Gratuities
What you'll see and do
Cenotes Casa Tortuga
Enjoy a visit to the Cenotes feeling of the moment, visit 4 cenotes for a super entrance price which includes the following: A guided tour of 4 cenotes, 2 semi-open and 2 completely open in a tour lasting 1:40 to 2:00 hrs. 1.Certified guide. 2.Life jackets (during the tour) 3.At the end of the guided tour you can spend free time in one of the open cenotes or in both for the desired time. Cenotes Casa Tortuga is located a few minutes south of Tulum, suitable for visiting as a couple, friends, and family.
120 minutes here · Admission included
Where it starts and ends
Meeting point
Tulum
The park is located just 15 minutes north of Tulum and 40 minutes south of Playa del Carmen.
Hotel pickup
No pickup: everyone meets at the start point.
Ends at
The park is located just 15 minutes north of Tulum and 40 minutes south of Playa del Carmen.
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en, es
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- The Turtle Travel Riviera Maya
Know before you go
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
Photos
What travelers are saying
Outty’s summary of the themes that recur across 5 traveler reviews. Written by us, not quoted from reviewers.
The guide
2 mentionsTravelers single out the guide as the reason the experience works.
Good for families
2 mentionsReviewers traveling with kids report it landed well with their group.
Knowledge and storytelling
1 mentionReviewers describe the commentary as informative rather than scripted.
Value for money
1 mentionTravelers feel they got more than they paid for.
Pace and timing
1 mentionSeveral reviewers found the schedule tight or the day long.
Small groups
1 mentionThe group size is repeatedly described as intimate rather than packed.
Traveler reviews
5 verified traveler reviews for Cenotes Casa Tortuga Guide Tour with Ticket. Ratings and reviews provided by Viator and Tripadvisor.
Horrible
I need a full refund please. We arrived and they said the tickets were no good and we had to pay again. We left. Very disappointed. Family vacation. I would not advertise or recommend this place. Please refund.
via Tripadvisor
Terrible operator, do not buy from these people
DO NOT BUY TICKETS FROM THIS VENDOR. I purchased a package for my family two weeks before our trip, and was instructed to message them at 8am on the day of our tickets. I did- and they NEVER RESPONDED. Multiple times I tried to text and call, and reached out to Viator for help. They could not reach them either. I’m currently waiting for a refund. I was incredibly stressed and disappointed to have this happen while on vacation with my children. Side note: you can buy tickets to this place at the door, for MUCH cheaper than the price this operator has listed. Never ever ever use them. We ended up contacting the actual Casa Tortuga and speaking with them, they were able to make a reservation for us for the exact same experience, for less than half the cost of this operator.
Response from the operator: La reseña fue a base de no leer la descripción de la actividad, el cliente debió contactarnos para recibir la atención como la descripción menciona y lo hizo estando en el lugar, exigiendo atención inmediata, nuestra atiende otras diligencia con clientes que siguen las instrucciones, se hizo lo posible para que sea lo más eficaz, sin embargo redundamos a la descripción donde se menciona hacerlo lo antes posible después de reservar para mejor atención, posteriormente de parte del cliente esta instrucción fue omitida, solicitamos remover la reseña ya que de nuestra parte nos afecta en nuestra reputación y próximas reservas donde Viator no ganaría
via Viator
Very cool smaller cenotes...
Very cool smaller cenotes (4). Get the private tour, it’s worth it. The caves were very neat and the tour did take 2 hours as listed.
via Viator
Definitely recommend
Amazing time! Our guide Leo made the experience even better, helping our daughter through her fears and providing history and fun.
via Tripadvisor
A zero in customer orientation
I did not choose this provider, it was simply the one that appeared in the “Get your guide” app. The attention was terrible. It turns out that you hire this ride and the indication in the app is to contact them before the start, to obtain the voucher of entry. I did it the same day of purchase, on Thursday and was instructed to do it the same day of the walk at 8 am (the walk was today Saturday). Today when I contact to get the ticket, they don't answer me, they don't have the phone. I almost lost the entrance but in Casa Tortuga they agreed to take the voucher of the app (which is not the one that serves , they made me the exception. What if they didn't?). In short, if I return to this area for walks I will not contact them again because this is no way to treat any client, they did not respond, they did not take care of me, they did not apologize.
Response from the operator: Disculpe, se esquivó de lugar y empresa, nos afecta con su comentario, usted menciona que compró por Get your Guide y esto es Viator, por favor verifique y le pedimos amablemente retirar esta reseña ya que está en el lugar incorrecto
via Tripadvisor (translated)
Good to know
- Duration
- 1.5 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- 1+
- Availability
- Bookable today
- Runs on
- Every day
- Hotel pickup
- No pickup, meet at start point
- Booked in 30 days
- 2
- Verdict
- Worth a Look
Why this scores 37
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Cenotes Casa Tortuga Guide Tour with Ticket: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Tulum.
How much does Cenotes Casa Tortuga Guide Tour with Ticket cost?
+
Prices start at $499 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Tulum usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Cenotes Casa Tortuga Guide Tour with Ticket take?
+
Plan for about 1.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Tulum is not rushed.
Is Cenotes Casa Tortuga Guide Tour with Ticket worth it?
+
It holds an Outty Ranking of 37 out of 100, which we label "Worth a Look". That score blends traveler sentiment (2.6/5 across 5 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Tulum, and how flexible the cancellation terms are.
Can I cancel or reschedule Cenotes Casa Tortuga Guide Tour with Ticket?
+
Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Cenotes Casa Tortuga Guide Tour with Ticket suitable for kids and families?
+
The operator sets a minimum age of 1. Older children generally do well here, and families should factor in the 1.5-hour running time when deciding.
How far in advance should I book Cenotes Casa Tortuga Guide Tour with Ticket?
+
Around 2 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Tulum can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
+
Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Tulum and add a light layer if any part of the 1.5-hour experience runs outdoors or after sunset.
Where does Cenotes Casa Tortuga Guide Tour with Ticket start and how do I get there?
+
The exact meeting point and directions are on your voucher once you book, and they sit in central Tulum within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Tulum?
+
On Outty we rank every Tulum experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Tulum Ruins, Turtles in Akumal and Cenote tour, Tulum Guided Tour, Magical Cenote, Lagoon Snorkeling and Beachside Lunch, Chichén Itzá, Cenote and Valladolid with Lunch and transportation. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Tulum?
+
Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Tulum?
+
Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
+
Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
Ready to lock in your spot?
Pick a date, choose your group, and see the exact price for Cenotes Casa Tortuga Guide Tour with Ticket.
Pick your date
