
Cenotes Casa Tortuga: 5 Cenotes Day Pass
Traveler rating
4.0/5
Based on 28 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Cenotes Casa Tortuga: 5 Cenotes Day Pass worth booking?
Cenotes Casa Tortuga: 5 Cenotes Day Pass is a 5-hour experience in Tulum, Mexico, from $26 per person. It scores 56 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 4/5 rating across 28 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 56 / 100
- Rating
- 4/5 (28)
- Duration
- 5 hours
- From
- $26 per person
Why travelers love Casa Tortuga: - 5 cenotes in one visit instead of just one: sunny open-air pools and semi-open caverns, all in the same jungle park - No rush: after your 1.5-hour guided route, stay and swim until the park closes - Safe for the whole family: certified guides, life jackets for everyone, and strollers welcome - Real comfort: showers, changing rooms and rest areas included with every pass - Level up with the Río Tortuga water trail, a jungle zipline and a Mexican meal at Restaurante Carey (Silver and Golden Passes) Just 15 minutes from Tulum on the Cancún-Tulum highway. Choose your pass and spend the day in the jungle.
What you get
About this experience
Why travelers love Casa Tortuga: - 5 cenotes in one visit instead of just one: sunny open-air pools and semi-open caverns, all in the same jungle park - No rush: after your 1.5-hour guided route, stay and swim until the park closes - Safe for the whole family: certified guides, life jackets for everyone, and strollers welcome - Real comfort: showers, changing rooms and rest areas included with every pass - Level up with the Río Tortuga water trail, a jungle zipline and a Mexican meal at Restaurante Carey (Silver and Golden Passes) Just 15 minutes from Tulum on the Cancún-Tulum highway. Choose your pass and spend the day in the jungle.
What's included
Included
- Life Jackets
- 1,5 Guided Route
- 5 cenotes
Not included
- Lunch
- Private transportation
- Snorkel Gear
Where it starts and ends
Meeting point
Tulum
From Tulum: Head north on the Cancún - Tulum highway (Carr. Cancún - Tulum). Distance: Cenotes Casa Tortuga is approximately 11.6 kilometers (7.2 miles) from Tulum. Address: Cenotes Casa Tortuga Tulum is located at Carr. Cancún - Tulum 239, Ejidal, 77780 Tulum, Q.R., Mexico.
Hotel pickup
No pickup: everyone meets at the start point.
Ends at
From Tulum: Head north on the Cancún - Tulum highway (Carr. Cancún - Tulum). Distance: Cenotes Casa Tortuga is approximately 11.6 kilometers (7.2 miles) from Tulum. Address: Cenotes Casa Tortuga Tulum is located at Carr. Cancún - Tulum 239, Ejidal, 77780 Tulum, Q.R., Mexico.
Options you can book
Golden Pass
5 Cenotes Golden Pass: 5 cenotes / Guided Tour / Rio Tortuga Pathway / Ziplines / Meal at Carey Restaurant / Duration: 8 hours Carey Restaurant: Beef or Chicken Burrito Cochinita Pibil Tacos Tempura Fish Tacos Chicken Enchiladas with Mole Rio Tortuga Pathway Ziplines
Basic Pass
5 Cenotes Basic Pass: Guided aquatic tour through 5 cenotes. Accompanied by a certified professional guide. Life jackets. Duration: 8 hours
Silver Pass
5 Cenotes Silver Pass: 5 cenotes /Guided Tour / Rio Tortuga Pathway / Choose one add: Ziplines or Meal at Carey Restaurant Duration: 8 hours
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- Tulum Snorkel Services
Know before you go
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Specialized infant seats are available
- Not recommended for pregnant travelers
- Suitable for all physical fitness levels
Photos






What travelers are saying
Outty’s summary of the themes that recur across 28 traveler reviews. Written by us, not quoted from reviewers.
The guide
4 mentionsTravelers single out the guide as the reason the experience works.
Good for families
3 mentionsReviewers traveling with kids report it landed well with their group.
Value for money
2 mentionsTravelers feel they got more than they paid for.
Food and drink
2 mentionsThe tastings and food stops are a highlight for most reviewers.
Traveler reviews
28 verified traveler reviews for Cenotes Casa Tortuga: 5 Cenotes Day Pass. Ratings and reviews provided by Viator and Tripadvisor.
Dishonest and vile business.
Be aware. They, lie and manipulate. You will spend $$$$ more than you are quoted. And the begging never stops. The caves are lovely. But, be prepared to be harassed. You are cash to them. Not people trying to enjoy a day with your family. Extremely shady business. Beware.
Response from the operator: Thank you for taking the time to leave a review. We are glad to hear that you enjoyed the undeniable beauty of the caves and cenotes; they are indeed spectacular natural settings, and we take great pride in sharing them with our visitors. However, we are deeply surprised and completely disagree with your description of our team and the way we operate. Our daily commitment is to provide snorkeling and nautical experiences that are safe, memorable, and above all, honest for all families. For the peace of mind of future travelers reading this review, we would like to clarify and reaffirm our service standards: Absolute Transparency: Our rates are standardized, final, and clearly published across all our official booking channels and platforms. There are no hidden fees or last-minute surprises. What is quoted from the beginning is the absolute final price. Respect for Your Space and Time: We understand that vacations are a sacred time to enjoy with your family. Any additional service or gratuity is 100% optional and entirely at the customer's discretion. Our team is trained to offer warm and professional service, never to pressure or make our guests feel uncomfortable. Genuine Hospitality: Our primary motivation is not transactional; it is our passion for showcasing the natural wonders of our region. We treat every single visitor with the respect, care, and attention they deserve. We regret that your perception was so drastically different from that of the vast majority of our clients, whose reviews reflect the true human quality, effort, and dedication of our team. We wish you the best in your future travels.
via Tripadvisor
Super tacky
Basically a kids water park, very cringe and tacky
Response from the operator: Thank you for taking the time to share your perspective. While we respect that every traveler is looking for a different type of atmosphere, we respectfully, yet strongly, disagree with your characterization of our experience as a "kids water park" or "tacky." For future guests reading this review, we want to clarify exactly what our excursions entail so you know what to expect and can book with confidence: Authentic Natural Settings: Our tours take place in the real, stunning natural environments of the Mexican Caribbean, such as the open ocean reefs and natural cenotes. These are profound, ecologically significant locations, fundamentally different from any artificial theme park. Uncompromising Safety & Accessibility: If the presence of high-quality safety equipment, clear instructions, designated swimming areas, and life jackets gave a "water park" impression, we wear that as a badge of honor. We ensure our natural excursions are safe, comfortable, and accessible for everyone—from experienced snorkelers to families with children experiencing the water for the very first time. We believe that prioritizing safety is never "tacky." Nature-Focused Experiences: We do not rely on artificial entertainment. Our focus is purely on eco-tourism and showcasing the raw, natural beauty of the local marine life and geological formations in a respectful manner. We understand that our highly organized, family-friendly approach might not have been the rugged, isolated adventure you were personally seeking. However, we proudly stand behind the safe, professional, and memorable experiences we provide to thousands of happy guests.
via Tripadvisor
Must do in tulum
It was one of the best experiences. At the beginning we went with a group and guide for one hour and a half he took us to all 5 cenotes and then you can stay on your own. All 5 cenotes are short walk and all are different. It was one of best experiences ever . The cenotes are truly magical . The person who was taking charge of whatsap was so quick in responding and also clear i loved that and this made me book another activity .
Response from the operator: Es un placer atender a todos nuestros queridos visitantes en especial a ti que fuiste muy amable. Muestra de tu generosidad este bello mensaje que nos llega al alma. Gracias de parte de todos los que formamos Tulum Snorkel Services. Esperamos verte muy pronto y poder tener la oportunidad de atenderte nuevamente..
via Tripadvisor
Good
Very clean water good , good good
Response from the operator: Muchas gracias por dejar tus comentarios y calificación, los apreciamos como un tesoro y esperamos poder tener la oportunidad de volver a atenderte.
via Tripadvisor
Same
Over priced; the place doesn’t provide lockers unless you pay, and it is over priced. Ridiculous!!
Response from the operator: Hola, agradecemos todos los comentarios y calificaciones. Sin embargo, en este caso su comentario falta totalmente a la verdad. El uso de chalecos es gratis y está incluido dentro del precio de cualquiera de nuestras opciones. A veces estos comentarios con tan baja calificación, al contrario de hacernos daño, nos ayudan a aclarar las dudas de quienes con cariño tienen a Cenotes Casa Tortuga como uno de los mejores parques de cenotes de toda la República Mexicana. Muchas gracias.
via Tripadvisor
Good to know
- Duration
- 5 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $26 to $1,399
- Hotel pickup
- No pickup, meet at start point
- Booked in 30 days
- 10
- Verdict
- Worth a Look
Who runs this experience
Operated by Tulum Snorkel Services, who run 13 experiences we rank across 3 cities, with an average Outty Ranking of 54.9.
See everything Tulum Snorkel Services runsWhy this scores 56
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Cenotes Casa Tortuga: 5 Cenotes Day Pass: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Tulum.
How much does Cenotes Casa Tortuga: 5 Cenotes Day Pass cost?
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Prices start at $26 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Tulum usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Cenotes Casa Tortuga: 5 Cenotes Day Pass take?
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Plan for about 5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Tulum is not rushed.
Is Cenotes Casa Tortuga: 5 Cenotes Day Pass worth it?
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It holds an Outty Ranking of 56 out of 100, which we label "Worth a Look". That score blends traveler sentiment (4/5 across 28 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Tulum, and how flexible the cancellation terms are.
Can I cancel or reschedule Cenotes Casa Tortuga: 5 Cenotes Day Pass?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Cenotes Casa Tortuga: 5 Cenotes Day Pass suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 5-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Cenotes Casa Tortuga: 5 Cenotes Day Pass?
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Around 10 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Tulum can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Tulum and add a light layer if any part of the 5-hour experience runs outdoors or after sunset.
Where does Cenotes Casa Tortuga: 5 Cenotes Day Pass start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Tulum within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Tulum?
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On Outty we rank every Tulum experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Chichen Itza from Playa with cenote, Valladolid and Mayan cuisine, Day Tour: Tulum Cenote and Swimming with Turtles From Cancun, Tulum Ruins, Turtles in Akumal and Cenote tour. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Tulum?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Tulum?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in Cenotes Casa Tortuga: 5 Cenotes Day Pass?
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Included: Life Jackets; 1,5 Guided Route; and 5 cenotes. Not included: Lunch; Private transportation; and Snorkel Gear. Always check the voucher for the final list before you travel.
Where is the meeting point for Cenotes Casa Tortuga: 5 Cenotes Day Pass?
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From Tulum: Head north on the Cancún - Tulum highway (Carr. Cancún - Tulum). Distance: Cenotes Casa Tortuga is approximately 11.6 kilometers (7.2 miles) from Tulum. Hotel pickup is not included, so plan your own transport and arrive 15 minutes early.
What languages is Cenotes Casa Tortuga: 5 Cenotes Day Pass offered in?
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It runs in English. Pick your language when choosing a date and time, as not every departure runs in every language.
Will I get instant confirmation and a mobile ticket for Cenotes Casa Tortuga: 5 Cenotes Day Pass?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is Cenotes Casa Tortuga: 5 Cenotes Day Pass wheelchair or stroller accessible?
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The operator notes: Infants and small children can ride in a pram or stroller; Specialized infant seats are available; and Not recommended for pregnant travelers. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to Cenotes Casa Tortuga: 5 Cenotes Day Pass if the weather is bad?
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It generally runs rain or shine, so dress for the forecast in Tulum. Standard cancellation terms apply: free cancellation up to 24 hours before the start.
What do travelers say about Cenotes Casa Tortuga: 5 Cenotes Day Pass?
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Across 28 reviews averaging 4.0 out of 5, recurring themes include the guide, good for families, value for money. Travelers single out the guide as the reason the experience works.
What booking options are available for Cenotes Casa Tortuga: 5 Cenotes Day Pass?
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There are 3 options to choose from, including Golden Pass, Basic Pass, Silver Pass. Prices and start times differ by option, so compare them on the booking screen.
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