Cenotes Casa Tortuga in Playa del Carmen
Playa del Carmen, Mexico

Cenotes Casa Tortuga

Outty Ranking 59 4.0 · 3 traveler reviews10 hoursFrom $115

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September 2026

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Adults

Age 13 and over

2

Children

Age 12 and under

0

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From, per person$115
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Outty Ranking

59/100

Worth a Look. Our proprietary evaluation. How we score

Traveler rating

4.0/5

Based on 3 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is Cenotes Casa Tortuga worth booking?

Cenotes Casa Tortuga is a 10-hour experience in Playa del Carmen, Mexico, from $115 per person. It scores 59 out of 100 on the Outty Ranking, which we label “Worth a Look, based on a 4/5 rating across 3 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
59 / 100
Rating
4/5 (3)
Duration
10 hours
From
$115 per person

This tour is ideal for travelers who want to do a variety of activities in one day, starting with the pick up at the hotel/established departure point, then you will visit Casa Tortuga, a place of refreshing cenotes, her

What you get

  • Lunch
  • Use of snorkeling equipment

About this experience

This tour is ideal for travelers who want to do a variety of activities in one day, starting with the pick up at the hotel/established departure point, then you will visit Casa Tortuga, a place of refreshing cenotes, here you will have 1 hour and 30 minutes of explanation from the guide about what there is to see and what makes this place so wonderful, you will be given 2 hours to bathe in the different open and closed cenotes that there are, once ready, you will continue making a 30 minute stop in the wonderful and very popular letters of TULUM, here you can take a photo and take home the memory of this popular sculpture. At lunch you can enjoy the regional dish. And finally we will make a 1 hour stop in Playa del Carmen, either to go to the beach, do shopping or walk on the villa and finally we will return to the hotel

What's included

Included

  • Lunch
  • Use of snorkeling equipment

Not included

  • Carbonated beverages

What you'll see and do

  1. Cenotes Casa Tortuga

    4 cenotes will be visited, two of them offer an incredible open view and the other two are in the shape of a cavern, the guide will explain what they represent and much of what can be found in the area (1 hour and 30 min), here the Travelers can swim to recharge and cool off from the heat (2 hours)

    180 minutes here · Admission included

  2. Tulum

    A stop will be made so that travelers can take a photo in the letters of TULUM, this wonderful experience that everyone wants to take as a souvenir in a capture, appreciating its details and colors.

    30 minutes here

  3. Playa del Carmen

    La 5ta is a street in Playa del Carmen that has shops for everyone, both for children and adults. Here travelers will have free time to visit either one of the beaches or walk and shop.

    60 minutes here

Where it starts and ends

Meeting point

Playa del Carmen

For travelers who are in Playa del Carmen, the starting point will be at Coco Bongo, the fifth.

Hotel pickup

Pickup is available for selected locations. Pickup begins about 30 minutes before departure.

Ends at

For travelers who are in Playa del Carmen, the starting point will be at Coco Bongo, the fifth.

Before you book

Cancellation
For a full refund, cancel at least 24 hours before the scheduled departure time.
Languages
en, es
Ticket
Mobile Only
Runs on
Every day
Group size
Up to 15 travelers per booking
Operated by
krea travel

Know before you go

  • Wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • Public transportation options are available nearby
  • Infants are required to sit on an adult’s lap
  • All areas and surfaces are wheelchair accessible
  • Suitable for all physical fitness levels

Photos

Tulum lyricsCenotes Casa Tortuga in Playa del Carmen, photo 3Monument of Playa del CarmenCenotes Casa Tortuga in Playa del Carmen, photo 5La 5ta, Playa del CarmenCenotes Casa Tortuga

Traveler reviews

3 verified traveler reviews for Cenotes Casa Tortuga. Ratings and reviews provided by Viator and Tripadvisor.

5 star
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4 star
0
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1
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Z1969WXmelissas · October 2024

Amazing!

This is a must see! I will definitely be back with friends next time. Make sure you bring cash for pictures! I missed out on a great picture of my family because their cc machine didn’t work.

Response from the operator: Thank you for sharing your experience with us. We are glad to know that your day was full of good moments. We hope to be present in your future reservations. Have a nice day!

via Tripadvisor

Trip43063512109 · September 2024

Bad experience!

Very expensive $750.00 the classic we wanted to pay by credit card and Miss. She told us that there was no system, my sister-in-law went to another box and there if there was payment by card, she approached a girl and asked her how much she had paid and told her that pos internet $350.00, everything charge you as if we were children, it takes like two hours and in the end what she wants some is to leave, I do not recommend it!

Response from the operator: Hola. Nos gustaría aclarar que el producto que adquiriste no fue con nosotros por lo que no podría confirmar qué los datos hayan sido como mencionas. Lamentamos tu experiencia, pero recomendamos que te pongas en contacto directamente con tu agente de ventas o el sitio web donde realizaste tu reserva para darte una solución. Esperamos tengas un buen día.

via Tripadvisor (translated)

Good to know

Duration
10 hours
Free cancellation
Up to 24h before
Minimum age to book
All ages
Availability
Bookable today
Runs on
Every day
Price range
$115 to $120
Hotel pickup
Available for selected locations
Booked in 30 days
1
Verdict
Worth a Look

Why this scores 59

The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

Traveler sentiment (30% weight)70
Review evidence (18% weight)21
Booking momentum (14% weight)13
Value for money (12% weight)100
Listing quality (10% weight)95
Local standing (8% weight)39
Booking flexibility (8% weight)100

Cenotes Casa Tortuga: questions travelers ask

Practical detail on this experience, plus the wider planning questions for Playa del Carmen.

How much does Cenotes Casa Tortuga cost?

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Prices start at $115 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

How long does Cenotes Casa Tortuga take?

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Plan for about 10 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.

Is Cenotes Casa Tortuga worth it?

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It holds an Outty Ranking of 59 out of 100, which we label "Worth a Look". That score blends traveler sentiment (4/5 across 3 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.

Can I cancel or reschedule Cenotes Casa Tortuga?

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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

Is Cenotes Casa Tortuga suitable for kids and families?

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Yes, all ages are welcome. Families should still weigh the 10-hour running time, and strollers are easier on the earlier, quieter departures.

How far in advance should I book Cenotes Casa Tortuga?

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Around 1 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

What should I bring or wear?

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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 10-hour experience runs outdoors or after sunset.

Where does Cenotes Casa Tortuga start and how do I get there?

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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

What are the best things to do in Playa del Carmen?

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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

When is the best time to visit Playa del Carmen?

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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

How many days do you need in Playa del Carmen?

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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

Do I book through Outty or through the operator?

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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

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