Cancun All Inclusive Catamaran Tour to Isla Mujeres

Never go with Cun Maran for Isla Mujeres tour in Cancun

We purchased an all-inclusive boat tour to Isla Mujeres for five persons. That should include a round boat ride, drinks, beach club facility, lunch, and snorkeling. First of all I had difficulty finding the meeting place, as I thought Restaurant El Pececito should be easy to find, but it was far away from the bus stop. As a first time tourist in this area, I had to struggle to find the meeting place. There they charged as per agreement $20 per person, but they did not provide any receipt for this transaction. The guide, Charlie Brown, headed us to the boat by speaking only Spanish. When I asked for an English translation, he provided me with the translation service until he sold us the golf car ride with additional $1,250 (pesos) for five for going to the south side of the island. After arriving at Isla Mujeres, they provided very poor quality of food. It is not acceptable at all. Birds were flying inside the open air patio and one can see their remaining excretion overhead. A definitely a health hazard. Some birds joined in to eat from the buffet and the crew had to chase them away. Although I purchased an all-inclusive beach club facility, they refused to give us an umbrella or beach chair without any additional payment. I told the manager that I purchased all-inclusive, but she denied. When they called for the guided golf car tour, we had to walk about 30 minutes from the beach front to the transportation in the hot sun and waited there for about 15 minutes until our assigned golf car arrived. The guide, Danny, was pretty good at guiding and explaining things. When we sailed for snorkeling, Charlie only spoke in Spanish and never gave an English translation. Since we came for the first time in the Caribbean sea, we were unknown about the water and the wave height. We expected some information in English and a snorkeling guide, but they never provided and hurried to complete this activity without properly explaining our questions. I must talk about rude behavior on the boat of their crews. They were serving drinks around, but when he walked around me, they touched me with their feet either intentionally or unintentionally, but never said "sorry" for touching me by foot. No courtesy is shown and it is unacceptable. As a whole, I do not recommend using this company, Cun Maran, to sail to Isla Mujeres. They are not professional and not transparent about their service.

Response from the operator: Hi Andrew, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that several aspects of your experience did not meet your expectations. We take comments regarding communication, transportation, service, and the facilities very seriously. Some services and activities offered during the day may have specific conditions or additional costs, and we always aim for these to be communicated clearly to our guests. We also regret that you felt uncomfortable during some interactions with our crew. We appreciate you bringing these concerns to our attention. Your feedback will be shared with the appropriate team so the details of your experience can be reviewed and any necessary improvements can be addressed. We’re glad to hear that you enjoyed Danny’s explanations during the island tour, and we sincerely regret that the overall experience did not meet the standard we strive to provide.

via Tripadvisor

10/10 recommend

We had Dax as our tour guide and him and the team were so nice, amazing service and gave us a great boat ride over to our spots

Response from the operator: Hi Hailey, Thank you so much for your fantastic review! We’re thrilled to hear that Dax and the rest of the team made you feel so welcome and provided such great service throughout the experience. We’re happy you enjoyed the boat ride and hope to welcome you back for another amazing day in Cancun!

via Viator

No Bueno!

The description is NOT what was done on this your. We were promised snorkeling for half hour and we snorkeled for only 15 minutes and only saw 3 fish. The tour guide kept screaming to stay with the group and was annoyed. The description says private beach party and there was no private beach. Drinks were watered down and not good. Food at the beach was cold and nothing special it was more like an appetizer. We were given a time to return to the boat dock and most of the people except 2 and we waited 30 minutes for them just sitting there with nothing to do and they just scrolled in like they didn’t know why everyone was mad. No spinnaker included.

via Viator

Fun Birthday Excursion

Very fun experience. Tour guide was extremely knowledgeable and engaging. Loved how informative he was providing information to each group of passengers.

via Viator

Good experience

Very good experience very things was good I have a good time with you guys I’m so very proud of you guys

Response from the operator: Hello dear traveler, We’re thrilled to hear you had such a great time with us! Thank you for your kind words and support—it means a lot. We hope to see you on another tour soon!

via Viator