Amanda Cruise - Ha Long, Lan Ha Bay - All Inclusive 2D1N & 3D2N

Don't book this cruise

Absolute terrible experience, this is not a luxury cruise, food was not good quality, the bed was 2 single mattresses pushed together with a thin bed sheet to cover it meaning it kept separating whilst sleeping. The upstairs bar was closed most of the time I was on the ship. Old mattresses lying about for people to see and the health and safety was terrible.

via Tripadvisor

⭐⭐⭐⭐⭐ Wonderful Amanda Cruise Experience

We had a fantastic experience on Amanda Cruise in Ha Long Bay and Lan Ha Bay. The cruise was beautiful, the food was good, and the overall service was excellent. A special thanks to James, the supervisor, who really made our experience memorable. He has a very positive attitude, friendly personality, and excellent character. He was always attentive, polite, and willing to help, making sure that the guests were comfortable and enjoying their time on the cruise. James is a great representative of the Amanda Cruise team, and his hospitality truly stood out. Thank you, James, for your wonderful service and for making our cruise such a memorable experience. Highly recommended! ⭐⭐⭐⭐⭐

Response from the operator: Thank you so much for your wonderful review! We’re delighted to know you enjoyed your experience with us. We hope to welcome you back again soon! 😊

via Tripadvisor

Disappointing

Disappointing overall… Service was really good and food was OK. Room was clean and A/C working well. But all activities are rushed and over crowded. The beach of Ti Top island feels more like a harbour surrounded by all the boats. Water is dirty. Also it says 2 days… you arrive on the boat after 12h on day 1 and day 2 by 9:15 you need to vacate your room with all your luggage ready outside by the door then 1 hour for brunch and arrive back at the marina at 11h… would not recommand

Response from the operator: We’re sorry, however, that some parts of the experience did not meet your expectations. Our itinerary is planned with fixed time slots to ensure guests can visit the scheduled attractions safely and return to the marina on time. For the 2D1N itinerary, check-out is at around 9:30 AM, followed by an early buffet lunch before returning to Tuan Chau Marina at around 11:00 AM. These timings are also clearly stated in our published itinerary. Regarding Ti Top Island, it is one of the most popular attractions in Ha Long Bay, so it can become busy, especially during peak periods. We understand that this may not provide the peaceful experience some guests are looking for. We truly appreciate your comments and will continue working to improve the experience for our guests. We hope to have the opportunity to welcome you again and provide you with a more enjoyable journey.

via Tripadvisor

Not as Expected, but the Amanda Cruise Line has Potential

When you read the reviews, please keep in mind that there is high pressure from the Amanda cruise team to write a TA review. If you notice, most of the Amanda review writers are between 1 to just a few review contributions ever. The cruise team stands right next to you asking/insisting that you write and complete a TA review for Amanda. High pressure! I said that I would write my review at home. Their response was, "Why not do it now, it is free!" I write many reviews, so you can expect that this review is genuine and I received no pressure as I insisted on writing the review at home. As this was a luxury cruise, (2N 3D) I am comparing it to a luxury hotel, such as what we stayed at in Vietnam as well as other countries. The room cleanliness was good, not great. The mirror was dirty when we came to the room, the shower gel was empty and the in-room towels were that of a low quality hotel. (Our pool/swimming towels were of that same low quality. I don't expect torn/worn towels if I'm on a luxury cruise) The bathtub must be just for looks and advertising. We ran the tub water for a long time, and could barely get water into the tub. The bed linens were of good quality and the mattress comfortable. The balcony was delightful, but needed a good cleaning. The room has great potential given a little work/cleaning. The food had potential, but was of poor quality compared to any other restaurant that we ate at in Vietnam. The salmon and shrimp/prawns were overcooked and the other food was just ok. The omelet had runny eggs. Not food that I would expect on a luxury cruise. The dessert was subpar as well. Fruit was always available, but not in our room as advertised. The activities were a joke. The fashion show left a lot to be desired. We had a former squid fisherman on our boat, and were told that Amanda's lures were much too large to catch the tiny squid near the boat. Andy told us that there was no bamboo sticks due to it raining, but it wasn't raining both of the nights. The foot bath certainly was not as expected, even by a "moderate hotel" yet, our cruise was deemed a luxury cruise. It seems that the activities are more for advertising than actuality. Andy worked very hard. He needs support and cannot be expected to run everything. More support staff would lead to a more quality and luxurious cruise. The contracted excursions were wonderful and well done. Great guides!

Response from the operator: Thank you for your detailed and honest feedback. We’re glad you enjoyed the comfortable bed, balcony, and especially the contracted excursions and guides. We sincerely apologize that some aspects, including room cleanliness, amenities, food, and onboard activities, did not meet your expectations. Your comments have been shared with our team for improvement. We also apologize if our review request made you feel pressured. We always value genuine feedback and respect every guest’s choice to share their experience. Thank you again for helping us improve our service. We hope to have the opportunity to welcome you again in the future.

via Tripadvisor

Affordable night on Ha Long Bay

Lovely cruise, small, not overcrowded with people, friendly staff who are very willing to help Chan, was very friendly, made a lot of effort with our 3 year old daughter and made our night on board very enjoyable

Response from the operator: Thank you so much for your wonderful review! We’re delighted to know you enjoyed your experience with us. We hope to welcome you back again soon! 😊

via Tripadvisor