Alhambra, Nasrid Palaces and Generalife Private Tour from Malaga

This was a memorable day,...

This was a memorable day, perhaps the most memorable of our entire vacation. Our guide, Muhammed, made every effort to ensure that our tour was interesting, and insightful. He patiently led us through the Nasrid Palaces, and the Generalife, at a comfortable pace. He explained the history of the Alhambra at every turn, which gave us a real appreciation of it’s wonders. Muhammed brought us to a remarkable restaurant for lunch, The food was outstanding and gave us a real taste of Spanish cuisine. The views from our table overlooked the entire city of Granada. The setting was unforgettable. On our return drive to Malaga, instead of choosing the same route we took from Malaga, which highlighted vast olive orchards, Mohammed took a different route. On the return trip, he gave us views of both the mountains, and the southern coast. So, our rides, both coming and going, were very scenic. Muhammed is a charming individual, who clearly loves his work. He is the person you would want, to guide you on a tour of such historic significance, as the Alhambra.

via Viator

Unprofessional and unreliable

We booked this Alhambra tour on 1.5 months before our trip because we wanted a convenient, stress-free experience. At the time of booking, official Alhambra tickets on the day of tour were still widely available, so we were not relying on Apartrip Travel's tour because tickets were sold out — to us, we paid a premium specifically for convenience, transport, and peace of mind. Unfortunately, this became the most frustrating parts of our Spain trip. Apartrip Travels confirmed our booking immediately without securing the Alhambra tickets. If they were unable to guarantee tickets, they should not have confirmed the booking in the first place, ESPECIALLY WHILE TICKETS WERE STILL AVAILABLE FOR PURCHASE. Because we trusted their confirmation, we did not buy tickets ourselves and lost the opportunity entirely. What made the experience worse was the complete lack of proactive communication. We heard NOTHING from the operator for after booking and only responded on TWO DAYS before the tour after we reached out ourselves because we were getting worried about whether the tickets had actually been secured. Yes, their T&Cs mention that guaranteed tickets apply for bookings made 2+ months in advance. But that disclaimer does not excuse poor operational handling. If tickets were uncertain, the responsible thing would have been: • not confirming the booking immediately, or • give warning clearly and early so customers could make alternative arrangements. Instead, we were left in uncertainty after flying halfway across the world specifically to visit the Alhambra. We also came across another review from a customer who experienced something very similar, and what shocked us even more was how defensive and rude the operator’s public response was instead of showing accountability or empathy. This experience completely defeated the purpose of booking a premium guided tour service. If you are planning an important once-in-a-lifetime visit to the Alhambra, do not rely on Apartrip Travels.

Response from the operator: Thank you for taking the time to share your feedback. We'd like to respond with the same transparency and respect with which we always try to operate. From the very first moment, our terms were communicated clearly and in writing: reservations made less than two months in advance cannot be guaranteed, as availability depends on factors entirely outside our control. Precisely because we are committed to our clients, we don't simply turn these requests away — we open one booking slot per day and do everything within our reach to secure the tickets. Thanks to that effort, the vast majority of these reservations are successful. Your booking was made a month and a half in advance, with full knowledge that the visit was not confirmed. The procedure requires full names upfront, which is why a reservation is necessary to even initiate the attempt — always under the express commitment that, should we be unable to obtain the tickets, the full amount is refunded. That is exactly what was honored in your case. On this occasion, as happens with a very small minority of bookings, the outcome wasn't the one we all hoped for. We genuinely regret it, and we understand the frustration. That said, I can say with a clear conscience that we acted with complete integrity throughout — you were fully refunded, as promised and without question. We also want to acknowledge something that is rarely talked about openly: the Alhambra ticketing system is notoriously difficult, and its limitations affect everyone — visitors and operators alike. There is simply no other way to work within it. Without a reservation we have no names; without names we cannot purchase the tickets; and without attempting right up until the last available entry, we wouldn't be doing our job. That is a commitment we stand by every single day. Our work is running exceptional tours. Chasing Alhambra tickets on behalf of our clients is one of the most demanding parts of what we do — and we do it because we care. When we secure them, and we do in the great majority of cases, it speaks for itself. With respect, questioning our professionalism under these circumstances is not a fair reflection of the effort, transparency, and good faith we put into every single booking. We remain, as always, at your full disposal. Kind regards,

via Tripadvisor

Alhambra Private tour—two persons

Very confusing instructions once the trip was booked. Had to telephone to clarify pick up location and then also found that I had to submit passport name and number and bring passport on the tour. Nine of that was clear. I wrote an email that went unanswered for days. Finally asked hotel reception to call for me and got things clarified. From that point on the experience was fantastic. Great driver. Fantastic guide at the Alhambra. The best.

via Tripadvisor

Don’t miss Alhambra

Alhambra is unique and beautiful. Guide was terrific, engaging, informative, very personable. Would tour with him anytime. The ride, while 90 minutes each way, was well worth it. And lunch overlooking Granada was very good. Take this trip

via Viator

A great experience highly recommended.

The tour was a terrific experience from the timely pick up in Torremolinas to the private tour of the Alhambra. Our guide Isobel was knowledgeable and very friendly and helped to expedite the entire experience.

via Tripadvisor