1-Hour Fun iconic London Photoshoot

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Alex was absolutely wonderful and a true professional from start to finish. His photos were of extremely high quality. I always do a photoshoot if I am solo travelling and out of all that I have done, this has by far been the best. Alex was incredibly kind, helpful and professional. He made sure all my things were kept safe during the shoot and showed me some beautiful areas of Notting Hill (as well as some delicious restaurant recommendations). Thank you so much Alex!

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Subpar - Very Disappointing Experience

This was a very disappointing experience. Alex was consistently slow to respond and despite the bookings being made with him directly, he did not show up for the sessions himself. Instead, he sent an assistant whose work was below the standard I expected. I had several other options available but decided to work with Alex and I regret this decision. The quality of the photographs was extremely poor. The lighting was not properly handled, the image quality was subpar, and the pictures were of a quality that could have been achieved more effectively with a phone. The turnaround time was also much longer than expected. Alex became unresponsive to messages once the complaint was made. Based on my experience, I would not recommend Alex to anyone looking for reliable and professional photography services.

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Terrible & dangerous experience

I have done a number of photoshoots over the year, and this is the worst experience I've ever had with a photographer. Alex was not personable or directing; he actually made me feel very uncomfortable the whole time...and he coordinated to have an "assistant" (Shao Kui Huang - Hi) attempt to rob me once the shoot began. We were at the London St. Pancras, as I wanted to shoot on the famous Spice Girls stairs, and Alex took me up a couple of flights of stairs. We began shooting on the first flight of stairs and Alex had me move to the second. Once on the second, I saw his assistant from my peripheral viewpoint with one hand on my personal cell phone and another in a compartment of my fanny pack. I immediately stopped the shoot and addressed him, asking him what he was doing. Shao said "I should have asked first; I was putting your phone away because it was out." My phone was not left out of my fanny pack, however. Alex did not say anything to trouble shoot or alleviate the situation; it seemed he did not care or see a problem with it. I obviously was appalled by this behavior, but after checking all of my belongings, I attempted to continue to take photos on the stairs, though I felt terrified and uneasy. I kept my composure, but as we were exiting the hotel, I called security over to notify them and to have them run the cameras. Please be aware: Alex and his assistant take people to areas where cameras do not have full visibility. Please do not take the chance of risking your safety, finances, or identity by scheduling to shoot with these people. Additionally, afterwards, I asked if I could have my photos taken and solely be charged for the one location (we agreed upon £30 for that location previously). Alex and Shao "ghosted" me, which is highly unprofessional and showed they do not care about providing quality service. I contacted viator to both report & escalate this as a safety concern and to have them intervene. Alex said I could have the photos for the full booking price (though I did not get a full shoot with multiple locations as promised) or be refunded and not receive my photos. I actually found another reputable photographer to take my photos before leaving London, so I requested a full refund. Beware of these people...Shao indicates he lives at the London hostel, for reference. This was the only bad experience I had while in London from the states. It's a shame neither of these people are from London, but they are tainting the reputation for that area and photographers within it.

Response from the operator: We take this matter very seriously. I have been working as a professional photographer for over six years, and I have never experienced a situation like this. We care deeply about both the quality of our work and our integrity. During the session, my assistant was cleaning equipment near the client’s belongings. He also briefly moved her phone into her bag to prevent potential theft, as pickpocketing is unfortunately common in London. There was absolutely no intention to interfere with or access any personal items. Despite this, the client repeatedly accused us of theft without any evidence. Even after confirming that nothing was missing, the accusations escalated to claims that we had taken photos of her personal documents or credit cards, which is entirely untrue and extremely serious. Hotel staff were called to the scene, and they simply asked whether anything was missing. Nothing was. This should have clarified the situation. It is both surprising and concerning that such accusations can be made so freely without any factual basis. We do not engage in any illegal or unethical behavior, and we stand firmly by our professionalism. Additionally, the client arrived 15 minutes late, and a significant portion of the session time was consumed by these interruptions. Despite this, she requested to continue shooting, which was no longer appropriate given the circumstances. Following the session, she requested both a refund and continued services, which is inconsistent. We directed her to proceed through the platform, as this is the proper channel for resolution. We stand by our work, our conduct, and our professional standards.

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Alex is a great...

Alex is a great photographer very profesional and patiente and photos are great. I reccomend him totally

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Lexi done a AMAZING job....

Lexi done a AMAZING job. She was a trooper getting our pictures done in the rain. She helped get hair in the right spot, make sure there were no dress malfunctions AND kept our belongings safe. Perfect multitasker and amazing photographer. 100% recommend doing a photoshoot.

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