Zion, Bryce Canyon & Wave Valley Arizona: Small Group 4-Day Tour

Poor planning, save by Guide

Planning was poor, trip was good because of good guide and driver Mr Kenny Chen save our days. Planning was confusing, the program provided all the details, but, not necessary our itinerary . The itineraries were changed without my knowledge /agreement and different from the listing. Till the end of the trip , I was not given the revised itinerary. This is a positive feedback that, admin staff must communicate with the customer and send the updated itineraries for different pick up point, or due to weather conditions or booking constraints. The title “ Wave” is impossible to visit without ballot.

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Cannot miss

I am very satisfied with everything offered in this trip! You should not miss this. Some highlights: the tour guide is very helpful and patient, the time arrangement is perfectly designed, and the destination deserves the rest of the credits for this wonderful trip!

Response from the operator: Your tour with Nomad Unlimited Adventures was a great experience, we hope. Travel arrangements can be challenging, and we want you to know how much we appreciate the opportunity to earn your trust and continue to serve you. By the end of your tour, we strive to earn a 5-star review from you. Please accept our thank you! Grant Church

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Not up to my expectations

Got to see many national parks. Was driven to correct locations, and was given instruction on where to go. However, DO NOT expect what is on itinerary. There were multiple things such as wave of coyote butte, hot springs, wave of coral pink sand dunes we never got to see it. The most amazing experience we never got to do was the plane ride cassena. We were not even told why it was never offered to us. When we didn't win the wave of coyote butte lottery we requested Grand Canyon and that was accommodated. Thanks to that. The first day the prehistoric museum was something in the itinerary and that was not in the guide's itinerary. We reminded that the itinerary has that and then we were taken there. The first day the accomodation was suppose to be at Capitol Reef resort or something similar. Even though there were rooms available at Capitol Reef that day they booked us at Broken Spur Inn & Steakhouse. It can't be compared to capitol Reef resort.

Response from the operator: Dear janakikartik, Thank you for your review. We value your feedback and are sorry to hear that your tour experience was unsatisfactory.  And we really appreciate you bringing this issue to my attention. Firstly, regarding to visit of wave of coyote, in order to protect the natural wonders, the US Bureau of Land Management allows only 20 people entrances each day. In this case, every individual enter into the wave of coyote must win the permit lottery. This permit is required to visit the Coyote Buttes permit area, which features“The Wave.”Unfortunrtly, I'm sorry that we can't visit wave of coyote because non of you win the lottery during your stay. We aim to provide excellent service to our customers at all times, and that's why we trying our best to adjust according to the actual situation happen during the tours. Secondly, refer to hot spring experience, we did make the booking with Mystics hot spring and the administration fee is non-refundable. Base on the information we know so far, due to mother and son disagreed with each other and want to spend more time in Zion, so did not visit Mystics hot spring even though we have made the booking. In addition, plane ride was offered but tour guide will not be board on the plane, and guest gave up on the plane ride. Instead of visit Pink sand dunes but we did visit north rim Grand Canyon. Besides, as we mentioned in the itinerary, Capitol Reef resort or something similar. We will book the accomodation according to the actual situation, but cannot be guaranteed Capitol Reef resort. Thank you for sharing your experiences with us and offering us the opportunity to improve our service. I will be scheduling a meeting and offer more training with the team member you dealt with to remind them of our customer service practices that we value so greatly here at Nomadua. We value your business and hope to provide better services and experience to you in the future. Sincerely, Nomadua team.

via Tripadvisor

Zion, Bryce and Capitol Reef National Park - 4-day small group tour

The tour was excellent. We were taken to every site advertised in the tour operator’s literature. Our guide, Jason, was polite, knowledgeable, timely and took care of every little detail. Y husband and I were very pleased.

Response from the operator: Michael Shukis

via Tripadvisor