VIP Private Glass Bottom Boat and Snorkeling, 3 Reefs in Cozumel

Not VIP. Not the actual operator

Neither VIP nor great. They Outsource that tours to a third party vendor so you basically get whomever is available to take you and don't know if you're getting a good or bad group. In my case I got a not great operator, shark adventures. The boat itself was fine. The food was fine. The places that we went to were great but could have literally gone with anybody because everybody goes to the same places. Easy to find. When I checked in I had my money and they told me I owe them more than what was stated in my reservation. Argued with me and didn't seem to understand that I'm fluent in Spanish until he started to talk smack about me and I called him out on it. They tried to shake me down for more because apparently the reef fee is an arbitrary amount that actually doesn't go to anything on the reef. When I finally pulled up my email and showed them this is the written amount I owe you they through the overpayment money back at me and just took me to the boat and didn't say another word. Our boat driver was really nice and very personable. The guide not so much. Basically ignored the Americans and Europeans and only interacted with the native Spanish speakers who happen to be locals. The only time he acknowledged our existence was at the end of the trip when he noted that tips are appreciated though not required and said it pointedly at us because he knows that foreigners tip and locals do not. Interestingly he ignored us and was downright rude to all of us the entire trip. Although I was traveling solo, the other two couples that were with us said the same thing. Literally didn't offer to take any of our pictures like you did with the other people, when we asked for drinks we were ignored, and just overall not being nice person to deal with. His name was emiliano. As far as the glass bottom it was a strip on the boat that they used as a storage place and a trash receptacle. So even if you wanted to look down to see something you couldn't. It also is advertise you got to take your snorkel with you. No big deal, but they were grabbed from us the second we finished our last snorkel. The trip is literally the same as everybody else's so suggest you find one that is a little less expensive and go with them because you're booking directly with the operator. This is just a booking company and you have no ability to determine who you're actually doing business with you may get somebody good, or an like in my case, you may get somebody not good

via Tripadvisor

Had fun but no photos to view after payment.

Had fun snorkeling however I received a blank disc with no memories. This would have been a five star experience but receiving a blank disc is unacceptable.

Response from the operator: Hello BiancaR, We are truly sorry to hear about your experience and appreciate you bringing this to our attention. After conducting a thorough investigation, we found a reservation under the same last name but a different first name from December 2019. Unfortunately, since we assume the activity took place in 2019, the photos are no longer available, and we are unable to contact the previous photographer for retrieval. We sincerely apologize for this unacceptable mistake, as we understand how much you wanted a keepsake of your time on the island. Please note that this situation is an unusual one for us. We no longer work with CDs, as it has been several years since we transitioned to email attachments for photo delivery. Additionally, the photographer is an independent contractor and not an employee of our company. To proceed, please reach out to us with any available receipts or documentation related to your reservation so we can verify the details and offer compensation for this unfortunate mistake. Again, we deeply apologize for the inconvenience and truly appreciate your understanding. Best wishes, Bee Díaz

via Viator

Highlight of Our Trip!

WOW! Do not skip out on this one, my friends and I booked a guide our first day in Mexico in the spur of the moment and it ended up being the highlight of our trip! Our guides Juan, Santiago, and a few more were so kind, helpful, and hilarious! They provided ice-cold beer, water, and juice and had us laughing the whole time. This was our very first time snorkeling and they made it very simple and we all felt so safe! One of my friends isn't a strong swimmer and had a slight fear of water, but our guides made her feel so comfortable and she ended up having a blast saying she needs to do it again! we were so grateful for this experience and so happy we chose them! Thank you!!

Response from the operator: Hello kristinakF5628GN, Thank you so much for your kind review, your enthusiasm is infectious! We're thrilled to have been the highlight of your trip. It's fantastic to hear that our crew made your first-time snorkeling experience memorable and enjoyable. We're delighted that even your friend who wasn't a strong swimmer had a blast. Thank you for choosing us, and we look forward to creating more fantastic memories with you in the future! Best Regards, Arturo Díaz

via Tripadvisor

Accurate description of boat?

I booked the "glass bottom boat" snorkeling tour on "Cubana" in Cozumel as an Airbnb experience. I was disappointed when I saw that the boat did not have a glass bottom, but only a small window in the middle of the boat. To see anything, you had to go to the middle of the boat to look over a partition into the window. I expressed my dissatisfaction with the tour operator and requested a refund. They declined the refund, and they advised me to "investigate more thoroughly before booking" next time.

Response from the operator: Hello J1690MJ, Thank you for taking the time to leave a review here as well as on Airbnb. Firstly, we regret to hear that your expectations were not met with the boat's design. We make every effort to ensure that our guests have a clear understanding of what to expect. In our Airbnb experience listing, we provide several photos of our boat. While we understand that there might be a difference in interpretation, we do not represent our vessel as a fully transparent boat or as more than what it actually is. Our boat has one of the two largest glass bottoms on Cozumel, allowing for a unique viewing experience and yes, it is located in the center of the ship. We also want to note that we understand your disappointment and take customer satisfaction seriously. However, it's important to mention that we received your refund request two days after you participated in the activity. In such cases, our refund policy becomes a consideration, and we encourage guests to reach out promptly if they have concerns during the experience. We value your feedback as it helps us continually enhance our offerings and communication. We recommend guests thoroughly review the provided information and images before booking to ensure alignment with their expectations. We encourage them to reach out if they feel some information might be missing to improve our company. Best wishes, Bee Díaz

via Tripadvisor

Greatest Snorkel Tour

We stayed at an all inclusive hotel and heard horror stories about a few of the tour groups. My wife and I were a bit nervous having booked this tour prior to leaving for Cozumel. Captain Carlos, "Snorkel-Master" Julian, and paparazzi Juan quickly put our minds at ease. It was an amazing time for the whole family, and now both of our kids (8, 5) want to learn how to scuba dive so they can "stay down longer". 5 stars isn't enough.

Response from the operator: Hello Josh_S, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our crew was able to make your snorkeling tour a memorable and enjoyable experience. It's fantastic to know that your initial concerns were quickly alleviated and that you and your family had a fantastic time. Providing a safe and enjoyable environment is a priority for us, especially for families with young children. It's heartwarming to hear that both of your kids are now eager to learn scuba diving after this adventure! Your kind words and your kids' enthusiasm mean the world to us. We truly appreciate your trust in choosing our tour, and we look forward to welcoming you and your family back for more underwater adventures. If there's anything else we can do to enhance your next experience, please don't hesitate to let us know. Best wishes, Bee Díaz

via Viator