VIP Luxury SUV Airport Transfer in Punta Cana – Private Service

Excellent service

Jose with High Quality Transportation (HQT) provided outstanding service—professional, punctual, friendly, and made every ride safe and comfortable. Highly recommend!

via Viator

Good Service. Was patient...

Good Service. Was patient to wait for all the guests! Will definitely rebook again. Very conviniant and prices too.

via Viator

Not very accommodating in the beginning

To start there was a significant increase in the price because the hotel location was "further away". The Viator site listed the hotel in punta Cana but the transportation company had the hotel listed in uvero. Then I had to pay cash, and the car service was charging even more than I was told by the Viator site. Airport pick up was not specified so it was very chaotic and we had to wait a good 30 minutes more to get picked up. They were not holding a sign wirh my name as shown on the site. The actual ride to and from was great! Truck new and very clean and drivers were very friendly and professional.

Response from the operator: Thank you for taking the time to share your experience with us. We truly appreciate your feedback. We’re glad to hear that you enjoyed the actual transportation service, and that our vehicle quality and drivers met your expectations—that is always our goal. At the same time, we’re very sorry for the confusion you experienced at the beginning. We’d like to clarify that in Punta Cana, hotel zones such as Punta Cana, Uvero Alto, Cap Cana, and La Romana are all different service areas with different distances and pricing. While Viator may group them under “Punta Cana,” Uvero Alto is approximately 35–45 minutes farther, which is why there is an additional charge. We always recommend customers verify their hotel location on Google before selecting the correct option to avoid this situation. Regarding the airport pickup, due to airport regulations, we are not allowed to park directly at the terminal. Our representative must first meet clients inside the arrivals area and then coordinate the vehicle from the parking lot. We apologize if the signage or meeting instructions were not as clear as expected, and we will work on improving this communication. We also regret any confusion related to payment. Pricing and payment methods should always be clear, and we will review this internally to ensure better transparency moving forward. Thank you again for your feedback—it helps us continue improving our service. Warm regards, Thank you for taking the time to share your experience with us. We truly appreciate your feedback. We’re glad to hear that you enjoyed the actual transportation service, and that our vehicle quality and drivers met your expectations—that is always our goal. At the same time, we’re very sorry for the confusion you experienced at the beginning. We’d like to clarify that in Punta Cana, hotel zones such as Punta Cana, Uvero Alto, Cap Cana, and La Romana are all different service areas with different distances and pricing. While Viator may group them under “Punta Cana,” Uvero Alto is approximately 35–45 minutes farther, which is why there is an additional charge. We always recommend customers verify their hotel location on Google before selecting the correct option to avoid this situation. Regarding the airport pickup, due to airport regulations, we are not allowed to park directly at the terminal. Our representative must first meet clients inside the arrivals area and then coordinate the vehicle from the parking lot. We apologize if the signage or meeting instructions were not as clear as expected, and we will work on improving this communication. We also regret any confusion related to payment. Pricing and payment methods should always be clear, and we will review this internally to ensure better transparency moving forward. Thank you again for your feedback—it helps us continue improving our service. Warm regards, Cristian Luna Customer Relations HQT Punta Cana Luna Customer Relations HQT Punta Cana

via Viator

Just follow instructions...

Just follow instructions they send as to where to check in to get your driver. On time, Super polite.

via Viator

DO NOT USE: Left us Stranded at the Airport

I am very disappointed. I booked through Viator. Set a date, location, etc. No one showed up. I contacted Viator and was told to go.to another pick up spot at the airport. No one was there. Waited for over an hour and a half. During that time I contacted Viatour to get the operators number. I had already messaged them through Viatour without response. I tried calling and WhatsApp messaging the operator. Nothing. Left stranded at the airport that night to arrange alternate travel. I have demanded a full refund through Viatour and the provider as I consider this a breach of contract. I would not recommend them. This has been unacceptable.

Response from the operator: We are very sorry for the inconvenience you experienced and regret that your transfer could not be completed. We understand how frustrating this must have been for you. However, we would also like to clarify that this was a last-minute booking made without the essential information required to arrange the service—no arrival details, drop-off location, or confirmed contact response. Unfortunately, without this information, it is impossible for us or any provider to organize a reliable pickup. Our team also attempted to reach you by phone and WhatsApp but was unable to establish contact. At HQT Punta Cana, we pride ourselves on delivering professional and timely service, and situations like this are extremely rare. We sincerely apologize for the inconvenience and appreciate your feedback as it helps us to reinforce the importance of providing accurate travel details at the time of booking. Warm regards, Cristian Luna Manager – HQT Punta Cana

via Viator