VIP Premium Yacht -Party Boat-Brunch

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They never showed up at our hotel to pick us up for a confirmed trip. We called and called and Dolly continuously hung up on us. We had our resort call her and she stopped answering. The next day we had a group of 60 going out with Blue Marine. Everything was so disorganized. They kept us on the bus at the beach for a long time then had us standing around waiting for boat for 45 mins. We got 15 mins of snorkel time. Everything was cut short. We asked for a little more time since they were late every step of the way, they did not allow any make up time. So disappointing since we’ve used them in the past and had a great time. But this week was terrible. I’m still fighting for a refund for a trip that never happened!!

Response from the operator: Dear Angela, Thank you for bringing these serious issues to our attention. I am sincerely sorry for the terrible experience your group had, especially the missed pickup and the poor service you described. Please know that I am part of the new management team that has recently taken over Blue Marine, and reading about how you were treated is deeply disappointing to us. We are fully aware that our company experienced significant operational and communication failures in the past—including the issues you mentioned with previous staff. We have since undergone a complete restructuring, replacing the team and implementing rigorous new protocols to ensure that our guests are treated with the respect and professionalism they deserve. The behavior you described is strictly against our current standards and will not be tolerated. I want to personally look into your case to resolve the refund issue you are still fighting for. Please contact me directly at with your booking reference so I can address this immediately and ensure you get the refund you are owed. We are committed to earning back the trust that was lost. We truly regret that we failed you on this trip, and I am personally dedicated to making this right.

via Tripadvisor

VIP YACHT REVIEW

I loved my experience with the 3 coworkers because they engaged with us. All 3 workers set the mood up high. They partied and made the ride fun. I love my 2 girl workers out there working at the bar! The main guide was also tremendous. He danced with us and sought out to make sure that everybody was having a good time. I just wish there was a separate time for snorkeling that was just snorkeling only.

Response from the operator: "Thank you so much for the amazing review! We are absolutely thrilled to hear that you had an epic time on our shared cruise. Our crew loves turning up the energy, keeping the drinks flowing, and making sure everyone leaves with unforgettable memories. Come back and party with us on the sand bar whenever you're back in Punta Cana! Safe travels! 🍹☀️⚓"

via Tripadvisor

Punta Cana boat excursions

Derly was awesome! Excellent trip and my family loved it. Great views and the water was very calm. Hospitality and customer service was excellent.

Response from the operator: "Thank you so much for the amazing review! We are absolutely thrilled to hear that you had an epic time on our shared cruise. Our crew loves turning up the energy, keeping the drinks flowing, and making sure everyone leaves with unforgettable memories. Come back and party with us on the sand bar whenever you're back in Punta Cana! Safe travels! 🍹☀️⚓"

via Tripadvisor

Do NOT book with them!

Booked this boat company for our day after wedding celebration in Punta Cana on May 24, 2025. We booked the VIP package, balloons, cake, snorkeling, open bar, private beach, dolphin watching, 4 hours. Before getting on the boat they offered our group of 50 to purchase food and hookah. We purchased 6 hookahs and over 8 different trays of food. They put us on the boat, nothing is on the boat. No water, no food, nothing. They had us sitting on the water for 2 hours. Come to find out, they put all of our stuff on another boat right next to us and took off. We demanded to get off the boat; which they would not let us off for another 45 min. When asked for a refund we were told we would get it in 5-7 business days. It’s been 2 weeks and still nothing. Do not book with this company. Save yourself the drama and stress.

Response from the operator: I am writing this as part of the new management team currently overseeing Blue Marine. I am truly horrified to read about the experience your group endured during your wedding celebration. Please accept my deepest, most sincere apologies. What you have described—being held on a boat against your will and the complete lack of the services you purchased—is absolutely criminal and violates every standard of safety and integrity that we are now strictly enforcing. I want to be 100% transparent: we are aware that our company suffered from severe leadership and operational failures under previous management. We have completely restructured our team and terminated the personnel responsible for these unacceptable practices. We are actively auditing every past claim of fraud, and your case is now being treated with the highest level of priority. I am personally intervening to ensure your refund is processed immediately. Please reach out to me directly with your booking documentation so I can track this and ensure you are made whole without further delay. We have failed you in every possible way, and for that, I am truly sorry. We are working tirelessly to rebuild the trust that was destroyed, and I am personally dedicated to ensuring justice is served for your group. Sincerely,

via Tripadvisor

Horrible Experience

Horrible experience the food is not cooked on board as it seems from the advertisement. This was delivered to us via another boat and they only bought 3 plates that were cold when we had 7 people. The last plates bought were also cold and I’m this was brought at the end when it was advised we had 30 minutes left. If you book this beware that the food is not cooked on board and likely cold.

via Viator