Vienna: Schönbrunn Palace Gardens Private Guided Tour

The best way to...

The best way to experience the Palace and its surroundings. With a private guide, you get the best historical perspective and even better stories. First class treatment and great fun.

via Viator

Our tour of Schönbrunn...

Our tour of Schönbrunn Palace was excellent. Our guide, Mario, was very knowledgeable and friendly. Also, the service was able to find a guide for us on very short notice.

Response from the operator: Dear Carlos, Thank you very much for your wonderful feedback! We’re delighted to hear that Mario made your Schönbrunn Palace Gardens tour both enjoyable and informative. We’re also glad that we could accommodate your request on short notice, and that the experience met your expectations. Your kind words mean a lot, and we hope to welcome you again on another Rosotravel tour in the future! Warm regards, The Rosotravel Team

via Viator

Gardens tour

This tour was misrepresented in its explanation. It states skip the line tour of palace and gardens. This did not include a paid gardens tour at all so there was no line to skip!!!! It also did not include the palace at all. Which is how it reads in the description. As far as the palace part it was in the fine print so my error. But still total rip off!! As there was no cost of any ticket involved. That said our tour guide Aida was Lovely and gave us a wonderful tour and was very knowledgeable of the history. She was also nice enough to give us a little more time and information as she was aware of the confusion with the purchase through the app. So NO TICKETS INVOLVED!! For the one hour tour buyer beware. I did request the company upgrade us to the two hour tour which includes the palace and we would pay the difference which was not much. And they would not accommodate that request. Based on that I think they should have refunded us.

Response from the operator: Thank you for your feedback. We're truly sorry to hear the experience did not meet your expectations. The tour description specifies that this is a guided walking tour of the palace gardens and exterior grounds, without interior palace admission. While this is outlined in the tour details, we understand how this may have caused confusion, and we appreciate your kind words about Aida’s guiding. We will take your comments into account to help improve the clarity of our listing.

via Viator

Fun and informative!

We had a great guide - Ute. She was professional, knowledgeable and fun! We enjoyed the tour of the palace and learned about both the royalty that lived there and the artwork throughout the palace. Highly recommend Ute.

via Tripadvisor

Beware - Rosotravel and Get Your Guide - Horrible experience

Beware of booking anything via Rosotravel and Get Your Guide. We booked tours on booking.com and were better off or booked directly with the venue. We had a terrible experience having booked a tour to the Schonbrunn Palace and Gardens via Get Your Guide and Rosotravel. We were there early and couldn't find our tour guide even using our navigator. Its a huge space and for 45 we tried to contact someone from Get Your Guide and Rosotravel to help us find our tour guide. They don't provde the tour guides phone number. After messaging for over 45 minutes, Get your Guide finally tried to reach our tour guide and admitted he wasn't answer the phone. Had they called him earlier maybe we would have found them? They never refunded our money and we were also available to rebook but they denied the request. Kept telling us we cancelled even though we were there on the property and even sent pictures of where we were. They didn't care and just took our money! Do yourself a favor and book yourself and get an audio guide in your language. If you want more history, and use a guide I recommend booking.com or another vendor. By the Way, Get Your Guide also charged us the first day of booking in September even through the tour wasn't planned until mid October. They aren't supposed to do that. We are fighting this with our credit card since they are inflexible helping us.

Response from the operator: Dear Client, Thank you for your feedback. We are very sorry to hear about all the inconveniences you have experienced. At the same time, however, we must emphasize that this review concerns the GetYourGuide platform, not Viator. We would like to confirm that about an hour before the tour, we send a general message to all participants with all the directions, address, link to Google Maps. The reserved spots are exclusively for you, preventing other potential customers from booking the same tour. Our guide was awaiting your arrival at the meeting point, but you did not show up. It is worth mentioning that our guides are responsible for the entire group and we have a strict entry time with tickets. Considering the above, our guides are asked to wait an additional 10 minutes as a gesture of goodwill, and then the tour must start. We have to take into account the other participants in the group and the quality of the services provided, so our guides turn off their phones to be able to fully focus on the group. This is the reason why contact with our guides after the start of the tour is challenging. Best regards. Rosotravel Team

via Tripadvisor