Uyuni Bolivia Salt Flats 3 Days Tour Promotion

Poor information about the tour logistics

I did two tours through Altitude Travel — the Pampas (2D/1N) and Salar de Uyuni (3D/2N). While the destinations were amazing, my experience with the agency itself was very disappointing. From the start, the communication was faulty and incomplete. I had to organize my own bus to Rurrenabaque, and the only bus Altitude recommended actually arrived after the tour’s starting time. I wasn’t warned the schedule was inaccurate on the bus website, so I ended up on a very low-comfort overnight bus and later had to change my ticket completely on my own and at my expense. During both tours, I was never told who my guide would be, who was picking me up, the operator’s name, or even how many people were in the group. My vouchers had no useful information, and the only contact person (Faby) replied once saying 'someone will pick you up' and then stopped answering messages — even when I waited over an hour for pickup from...someone, in Rurrenabaque. Other travelers that were waiting with me felt shocked at how little information I had about my tour. Everyone knew who was going to pick them up, and I just stood there in rainy, muddy bus station in Rurrenabaque at 7am, after a 14 h bus drive, waiting and watching other travelers get picked up. The Pampas guide, Luis, spoke very little English and didn’t guide us at all. He was on his phone most of the time, and compared to other groups, we received almost no information or engagement. The nature was beautiful, but the guiding was not. The Uyuni tour was great, but it was run by Pearl of Bolivia, not Altitude Travel — so I cannot credit Altitude for that quality. Overall, due to the lack of guidance, missing information, and unreliable communication, I cannot recommend Altitude Travel. Other agencies offer a much more organized and supportive experience.

via Tripadvisor

I recommend this unique experience!

An amazing 3-day tour in the salt desert, an authentic beauty of nature. The landscapes, the lagoons, the roads, the diversity of places of interest are endless. Everything was very well organized, the guide and the drivers were unbeatable. I highly recommend this unique experience. It's tired, but it's worth a lot! A special thanks to Forcas who helped us organize our days in Bolivia from day one.

Response from the operator: Caro Miguel, Obrigado por uma ótima avaliação. Estamos extremamente gratos pelo seu feedback positivo e estamos muito satisfeitos por saber que teve uma ótima experiência. Orgulhamo-nos de atender às necessidades dos nossos hóspedes da melhor maneira possível. Ligados pelo nosso amor por viagens, esperamos que a sua experiência com a Altitude Travel dure uma vida inteira. Muito obrigado mais uma vez, foi um prazer tê-lo a bordo. Fique ligado! Siga-nos! FB: Viagem em altitude Twitter: @Altitude_DMC Instagram: @altitudetravelbolivia Muitas felicidades, Dayner Valda Montenegro ALTITUDE DO CEO

via Tripadvisor (translated)

Smooth, helpful and incredible experience

What an incredible experience! Altitude sorted everything and any questions I had they responded quickly and were very helpful. The experience was incredible and got a transfer to San Pedro with no issues. Dorcas was very helpful as well as Nelson and everyone on the Altitude team. Would recommend to anyone.

Response from the operator: Dear Costumer, Thank you for such a great review. We are extremely appreciative of your positive feedback and are delighted to hear you had such a great experience. We do take pride in catering to our guests’ needs the best way we can. Connected by our love for travel we hope your experience with Altitude travel lasts you a life time. Many thanks once again, it was a pleasure to have you on board. Stay Connected! Follow Us! FB: Altitude Travel Twitter: @Altitude_DMC Instagram: @altitudetravelbolivia Best wishes, Dayner Valda Montenegro CEO ALTITUDE

via Tripadvisor

Uyuni 3 day tour

Review for 3 day Uyuni tour and transfer to Chile. - We paid extra for a private room for the 2 nights only to find out that all the other couples on our tour were given private rooms for free. - Our driver kept falling asleep at the wheel through the salt flats (luckily there was nothing to hit). - The food was overall disappointing and caused some stomach issues. + Our guide Victor was great and gave us enough time at each place. We enjoyed all of the stops, just not sure we’d recommend this company.

via Tripadvisor

Abuse and disrespect

They made me pay for the tour more than the other members of the group and they didn’t want to give me the difference back. Those responsible have blamed each other without solving the problem, or apologizing. I do not recommend this agency at all, they are liars and few professionals. They trick you and don't serve you after you've paid.

Response from the operator: Gracias por tomarse el tiempo para dar a conocer su experiencia a nuestra atención. En primer lugar, nos gustaría disculparnos por cualquier inconveniente que podamos haberle ocasionado, así como por cualquier falta de comunicación que nuestro personal pudiese haberle brindado. Nuestro equipo es de alta calidad y todos nuestros guías turísticos están altamente capacitados, nos apena saber sobre su experiencia negativa en cuanto al precio que pago y no en referencia al servicio en si. Nuestra premisa por encima de todo, brindar un excelente servicio al cliente es nuestro principal objetivo. Por esta nueva normalidad post COVID , todavía Bolivia se está acomodando y no existe la afluencia normal de turistas que debería haber, es por eso que cada agencia se maneja de acuerdo a sus realidades y existen precios de último minuto, que las agencias del lugar deben asumir por qué solas no pueden completar carros y por tanto no pueden cubrir sus costos generando precios bajos que no corresponden a la realidad del servicio, nosotros no controlamos esta libre oferta de último momento y no son nuestras empresas , usted tomo un tour "Compartido " dónde se unen personas de muchas agencias ,con precios diferentes y situaciones diferentes ,nuestros precios no son engañosos están en todas las plataformas online ,precio a la vista ,precio público y nosotros le brindamos todo el servicio prometido y la tratamos bien en todo momento, por todo lo indicado no hubo engaño ni malos tratos por parte de nosotros. Esperamos que pueda aceptar nuestras disculpas por el mal entendido y que podamos esperar su encargo en un futuro próximo. Si desea compartir su experiencia de viaje con Altitude Travel con más detalle, envíenos un correo electrónico directamente a info@altitudealliance.travel Atentamente Dayner Valda CEO Altitude

via Tripadvisor (translated)