Turkish Bath Experience with Massage from Belek

Touristtrap massage-factory

Upsell touristtrap. Don't go! They will try to scam you and take your money with the least possible effort. Very bad service

Response from the operator: Dear Guest , Thank you for sharing your experience. We are very sorry to hear that you felt the Turkish Bath experience did not meet your expectations and that the service was not satisfactory. At Tourmania, we take feedback like yours very seriously, and we will share your comments with our team to review and improve both the clarity of what is included in the experience and the quality of service provided. We sincerely regret that your visit left you feeling disappointed and hope that future experiences with us can better reflect the high standards we strive for. Warm regards, Tourmania Team

via Tripadvisor

Ok place but hard selling while you are there

Ok place but not the most welcoming. From when you arrive you are directed where to go in a brusque manner, no smiles or welcome given. It felt like we were in a conveyor belt. A drink on arrival would have been nice. While getting the brief Turkish bath done a lady came into us and firmly said “extra scrub 20€each”. They have perfected the art of throwing extra costs at you when you are most vulnerable. After the bath which was very short and rushed we went up for the massage which is excellent. When it was over a lady again comes in and said you need medical treatment massage 80€. The massage is very good and worth paying extra for but again the hard sell. The kids were looked after while we had the massage. This place could be excellent with more transparency and a nicer gentler approach to its customers. The overall feeling is that they are out to get as much money off you as possible from the minute you walk in the door.

via Viator

Touristtrap massage-factory

We've been to places like this before, so we knew to expect some upselling. However, their preferred method for it is quite despicable. First the touroperator tried to push our reservation from 4 PM to 1 PM. Which is kinda strange, since we picked that time for a reason. Transport was great. Comfortable, right on time with a friendly driver. Defenitely worth paying for. There were only tourists inside, which already is an indication that it isn't very appealing to locals. We had an intake where the extra's were briefly mentioned, so we knew what to expect. Again, no problem. We knew $40 wasn't gonna be enough for a full 3 hour treatment. Then we could change and go to the wellness-part. It all felt nice and chill, until we were rushed around the premise. We couldnt stay in the saltroom, steamroom and sauna for as long as we wantes, because someone came to tell us each time we had to move (quite rude) And why the rush? Well.. Because it's basically a massage-factory that wants to (up)sell you extra services. The massage was decent, but not special. The masseuses from Indonesia were friendly didnt really speak any English. After that we got "pitched" for the €20 extra facemask. Sure. But the problem is they had just scrubbed us and splashed us with water, and while we were laying facedown, which is a 100% psychologial salestechnique, they offered us this extra service. Pretty scummy, since we would have said yes anyway. Then we were lead up the stairs for the massage. Decent room. Decent massage. Again a masseuse who didnt speak any English. But after 25 minutes she left and the came the woman who did the intake stating; "She mentioned that she felt some tension in your back, she can give you an extra medical massage for €30". I'm pretty sure this trick gets offered to 100% of the clientele, which is fine, but again the offer came while I just got out of a massage, laying facedown in the dark. The worst physical position to refuse or negotiate. I told the lady that I didnt appreciate this technique, after which she replied that she didnt understand me and left angry. Funny since she was fully capable of speaking English during the intake. I took the massage out of pitty for the masseuse. After that was done we were hushed out to the mudbath outside. Which is an absolute joke with 0 guidance. Very much below par compared to the rest of the facility. But apparently they dont care since the already did their upsale-part. After 30 minutes we went to the changingroom, and never saw our "host" again. I tried to make a complaint at the receptiondesk, but she did not know what either "a complaint" or "speaking to a manager' were. After we paid she told us that we would have to go back inside if we wanted to complain, but then the driver came up to us that our shuttle was leaving, and since we just wanted to leave and didnt really want to make another big fuss in a foreign country, we decided to leave and contact the touroperator, which has not responded since.

Response from the operator: Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize that your Turkish Bath experience did not meet your expectations. We understand your frustration regarding the upselling techniques and the feeling of being rushed during the wellness treatments. Guest comfort and transparency are very important to us, and we regret that this was not reflected during your visit. We are glad to hear that transport and the basic massage were satisfactory, but we acknowledge your concerns about communication issues, the timing of additional service offers, and the lack of guidance in certain areas of the facility. Your comments have been shared with our partner to ensure that future guests receive clearer information, more considerate upselling practices, and attentive support throughout the experience. We value your feedback and will use it to improve our service quality. Kind regards, Tourmania Team

via Tripadvisor

Amazing

Amazing experience well worth it! Definitely must do the mud baths and the massage therapists are very knowledgeable.

Response from the operator: We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

via Tripadvisor

Ok, but too much up-sell

Mixed views about this place. Whilst I enjoyed the experience to an extent, the up-sell from the get go was a bit off-putting. You are immediately informed about all the extras available, and are prompted continually to buy more as you proceed through the spa experience, starting straight after the sauna which is first. Within minutes of starting the bath, I was informed I should have the upgraded one, which made this less than relaxing, and then again, within minutes of the massage I was greeted by a Russian lady who informed me I needed additional medical massage, again, this made the massage less than relaxing. It's none stop, even during the mud bath where they try to sell you photos! Also, given everyone is picked up from different hotels, if anyone in your group opts for an additional service, you are likely to be waiting around for them to finish. I think they should stick with informing you of the additional services at the start and then leave it at that, since the whole point of this experience is to relax, and the pushy selling of additional extras prevents this, so it's counter productive.

via Tripadvisor