Tulum and Coba with Cenote Swim and Lunch from Cancun

Cenote not as advertised.

Transportation to the area was very tight. We went to the Cenote but none of the group dared to go in, it was pretty disgusting and was not the Va tore pictured in the ad on Viator. Food was ok and Tony our Tour guide was great.

via Viator

Not bad but could be better

This trip is a long one so prepare yourself for a LOT of driving! We had a great guide, Tony, and driver, Pepe. The ruins were all very interesting. Glad we opted for bicycle taxi at Coba since the whole trip was a lot of walking. The buffet was very rustic and food not really to our liking. It was an incredibly hot and humid day in October so that affected our experience as well. There was a Mayan shaman at the Cenote who performed a cleansing ceremony which was cool until he picked all the obvious non-hispanic looking people to receive a piece of obsidian jewelry for a hefty price. Also the Cenote itaelf was also very rural and not clear and clean looking as in the pics. Overall a decent experience. Recommend private transportation if you can get it for a quicker trip

Response from the operator: Unfortunately, we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings on our end. The concerns you have raised are under close revision.

via Viator

Misogynist, pervy tour guide

This is a three part review: (1) the guide: (2) the sites: (3) the driver. The guide, Arturo, was the most sexist, misogynist, disrespectful guide I’ve ever encountered in all my years of traveling. He also kept putting his phone in the driver’s face numerous times which is dangerous always, but especially on the main road back to Cancún which is heavily transited. He did it so many times that I was able to capture a clear video of this. He can gamble with his own life but not with mine and my family’s. Also, Arturo volunteered a story to the driver about how he and his friend followed two women home (unbeknownst to the women) back in the U.S., how instead of being invited into the apartment, they were invited to a restaurant where the women had big (insert vulgar name for breasts here) ones and motioned bouncing with his hands near his chest. When I spoke up he tried to shut me up until I told him me and the other guests in the car don’t need to hear about his sexual fantasies and that he could save that for his personal time. My daughter and nieces were in the car. This happened after an entire day of hearing him call women lunatics because of our periods. My nieces even tuned him out early on because he seems to have some unhealthy obsession with women’s 13 menstrual periods. He said the moon makes our memory sharp because if we are wronged, we will remember 20 years later. The guy even referred to his own boss as “the little girl.” Being of Mexican origin, I’m well aware of macho culture, but this guy took it to a whole other level. This guys sucked the life out of an otherwise nice day. Take a different tour with highly-rated guides. If you end up on a tour with this guy, shut him down early. I tried to remain quiet all day because I didn’t want to ruin the experience but it was actually he who ruined it. The sites: I do recommend the actual sites, though. Bring pesos so you can rent bikes or trikes in Cobá. Try to negotiate prices in the little shops because they double what you should pay for if they know you’re a foreigner. In Tulum, it’s a small site. Our guide spent so much time talking about the lunacy of women and bellybuttons that we only got 7 minutes to walk the nicest part of the park. Bring pesos for paying for life jackets at the cenotes because not all accept cards. The Mayan community running the cenote we went to was great and so was the food. We went to Playa Del Carmen but only got 20 minutes to explore mainly because our guide loves to hear himself talk. The driver was super attentive, responsible, and kept the car clean. I hope for his sake they don’t pair him up with Arturo again because Arturo will be jeopardizing his livelihood.

Response from the operator: Muchas gracias por tomarse el tiempo de escribirnos lamentamos todo acerca de su mala experiencia con el guía Arturo y nos disculpamos estamos tomamos su queja con mucha seriedad y llegamos a las ultimas consecuencias que incluyeron el despido inmediato de Arturo debido a su conducta y comentarios también le hicimos llegar a través de Viator el reembolso total ya que para nosotros la satisfacción y el respeto a nuestros clientes es muy importante.

via Viator

Reputable and highly knowledgable company

This was honestly an all around great experience! Our guide was Arturo and he made the experience fun and immersive. Tulum was great with a guide and biking in Coba was fun! There was so much history and learning about it was so fun. We didn’t expect it, but we were blessed by a Mayan medicine man before the cenote and it was really a cool cultural experience to take part in. The cenote was refreshing and the food was super tasty. Would definitely do this again!

Response from the operator: We cannot thank you enough for your kind words about our trip to Tulum and Coba. Your review means a lot to us and makes us see that we are on the right track!

via Viator

Mayan Ruins

When they said they gonna pick me up at 8:55, they really did showed up exactly at 8:55! The tour was good but a lot of free time in my opinion. I would rather have longer guided as the ruins do not have explanations on them. It says on viator that the tax is $25 usd but the day of tour, they said it is $29 usd and not sure why it says $25 usd on viator. I think you should get it updated. Cenote was small but fun as you can jump off the cliff. The food included was humble taco lunch. The transfer back to the resort was a mess. Seemed to have a lot of miscommunication and I ended up get back to the resort after 80 mins rather than just 20-30 mins. The driver wasn't sure where he supposed to go to and ended up going back and forth so much.

Response from the operator: Thank you very much for your feedback. We are sorry about the opportunities we do have on this tour. We would like to clarify that the Tulum fee is 25 USD and 4 usd for the rent of life jackets. we are working with the guides to make a better clarification when they charge the fees.

via Viator