Triple fun! Monkeyland + Damajagua Waterfalls + Buggies from Puerto Plata

Family!

Fun experience to explore for a day in DR. Met great people and enjoyed the monkeys and the water fall swimming. Anna was out tour guide. Sandy was a great guy that took pictures and great personality. I told him if I get on survivor and win I will co.e back and give him some of my winning.

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Great family adventure

This was amazing! My kids are not often impressed (teenagers) and we all loved this. Guides were so helpful and kind. We had so much fun. Jump off the waterfalls, just do it, you won't regret it. The monkeys were unreal, we will never forget that experience.

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Monkey waterfall was the best!

So much fun and awesome me!!! Loved it!!!

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Great experience!

We loved our experience with manuel and matias!

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Plan early in your vacation incase of cancellation

Booked the 3 in 1 excursion that included Monkeyland, Buggies and Damajagua Falls. Oir pick up time at our resort was 7am. Gone before any restaurant was open prior to our departure. We asked if lunch was included in the excursion and the answer was yes. The bus was late by 20 minutes. When it arrived we were told that the Falls and Buggy portion of our trip was cancelled due to weather conditions. We could receive a refund or go to Monkeyland. We went to Monkey land as we were already prepared for an excursion and it was better than nothing. 2 hour ride to from our hotel, while picking up from other hotels before arriving to see the Monkey’s. Seeing the Monkeys was great and interactive. I thought we would be visiting the entire jungle and home but we were just in a smaller enclosed area for our visit with the monkeys. There was a photographer there to take photos and you could buy all the digital photos for $35US. They are to send them by email. Next there was an area to see how coffee is made, a sample of both coffee and mamajuana and opportunity to purchase some products. There is a souvenir shop as well. The bus then took us to a “market” for more souvenirs. We made our way back to resorts and our bus decided to put us on another one of their buses to save their time and 2 buses going the same places. Our bus left us at the side of the road then we walked into another resort to meet the one picking us up. I thought this was unprofessional and felt uncomfortable with the busy traffic. It took 2.5 hours to get back to our resort. We did not get lunch as I was told was included in the tour. (Keeping in mind we didn’t have breakfast as we left so early) I requested 85% of our excursion refunded as we did enjoy Monkeyland. We got back half. Both my husband and I have meds to take with food and I was grateful for the snacks I packed “just in case” in my purse since we missed lunch. Overall, I understand the weather was out of anyone’s control and I would rather be safe. Monkeyland was great to see the Monkeys but again, not as expected. Still fun. The rest of the day/excursion was disappointing. Not what we hoped for. We were given the option to rebook but we are leaving in 2 days and the specific excursion is not offered again before we leave.

Response from the operator: Dear Traveler, We sincerely apologize that your experience did not meet your expectations and for the inconveniences you encountered during your excursion. We truly understand how important it is to fully enjoy your day, especially when it has been planned in advance. Regarding the cancellations, unfortunately weather conditions are beyond our control, and the safety of our guests and staff is always our top priority. We understand how this can impact your plans, which is why alternatives or refunds are offered in these situations. We would also like to clarify that the excursion which includes lunch is the Triple Adventure option. In the case of the Monkeyland experience on its own, lunch is not included. We apologize for any confusion that may have occurred with this information. We appreciate that you chose to continue with Monkeyland and are glad to hear that you enjoyed the interaction with the monkeys. Your feedback regarding transportation logistics is very valuable to us and will be taken into consideration as we continue to improve our service. Thank you for your understanding and for sharing your experience with us.

via Viator