VIP DayPass: ATV, ZipLine, Horse Riding / Shore Excursion & Hotel

Fantastic

The whole experience was wonderful, the guides were all very helpful & friendly & the views were fantastic. We had a group of 6 and we had a blast. The zip lines were fun & the 6th zip had the best views. The trip down the creek bed on ATVs was a blast & the stop we made in town on the to try the local coffee, cocoa beans, mamawana & local fresh fruit was a great experience! Finally the horses were well behaved, though that ride didn't come with to much views and was rather short. It was fun to watch my kids light up with joy over the horses. The lunch provided was also delicious. I highly recommend doing this trip if you visit Dominican we arrived by cruise ship at Amber cove & they got us back with a little time to spare.

via Viator

VIP Pass not as described

We scheduled the VIP pass with ATV, lunch, zip line, horseback riding. The time to arrive for activities was 7am. Tour bus arrived 815. We arrived at location and we did the ATV first, we got back no direction on what was next. No assigned tour guide to ensure you went from activity to activity. We asked about doing the other activities we were rushed to do the zip line before we needed to leave and get back to the boat. Of coarse, the zip line is when we started to get food so we had to kiss eating to zip line. The atv and zip line was fun however, very unorganized and no direction from staff. We asked if we could do lunch and horseback riding next week since we would be back and the guy said he would message me via viator. No message received. I feel like that was a stall tactic to not refund us our money.

Response from the operator: Your ship was scheduled to arrive at 7:00AM. As you may recall and verify the instructions, bus departure is 45 minutes after the ship's scheduled arrival. It appears the ship arrived slightly early, and let passengers disembark earlier, however, we have to wait at least until 7:45AM for all passengers. You cannot expect the bus to depart before departure time. You arrived at around 7:05AM and were greeted by one of our tour guides. You were then escorted to the parking lot and seated in one of our buses. Due to a delay caused by the cruise ship inside, since they had to close the gate due to an arrival for another cruise, all bus departures were delayed, ours for 30 minutes unfortunately. The bus did NOT arrive at 8:15AM as you stated. You were seated on the bus well before that time and the bus left at 8:15AM with all participants. At our ranch you completed two activities, which were ATV's and Zip Lines. You returned to the restaurant area at 12:20PM. At that point your next activity was Horseback Riding, followed by lunch. The lunch buffet opens between 11:00-11:30AM, not "When you go to zip line". We host multiple groups daily with different tour combinations. The buffet remains open and is continuously refilled, and guests eat according to their tour flow, including those who eat later after completing activities. There is no "missing lunch" because of the zip line timing. You stated that you did not want to do horseback riding or lunch because you believed you did not have enough time. Our staff explained that you had sufficient time remaining to complete the horseback riding and lunch. You declined and remained seated for approximately 20 minutes, which could have been used to begin the horse preparation and start the ride. When you asked about completing horseback riding and lunch on a later date, we confirmed we were open to coordinating that. You were advised to message us through Viator, and you were also provided a business card so you could contact us directly. You requested a full refund for the entire tour, even though two activities were completed and the remaining portion was declined by your decision. You arrived back at the port at approx. 1:10PM. All guests are guaranteed to be back at the port at least 1 hour prior ship departure, and you would have been back on time even if you had completed your activities. For fairness, you have been refunded for the horseback riding and lunch portion that you chose not to take.

via Viator

The experience was WELL...

The experience was WELL worth the money! The crew was professional and courteous! I did the ZIPlines, horses, abd ATV and was blown away by the level of fun and organization !!! I will do it again

via Viator

Best day ever

They are so wonderful. It was so exhilarating. They’re so peaceful and took time with everybody to make sure everyone had a great time. Nobody was in a hurry. The whole group had such an exciting exhilarating adventure from zip line to horseback riding to the ATV quad. it was a full day of fun

via Tripadvisor

Fun Getaway

It was the best experience ever. The staff went over the top. Everyone was very friendly and helpful. I love how excited and happy they were to see us enjoying their country. The lunch was delicious. We had an amazing time.

via Viator